Disappointing experience
My first experience with Gaura Travel has been extremely disappointing. Their customer service was unprofessional, misleading, and marked by constant miscommunication. When my daughter suffered severe skin allergies and food poisoning on the airline they recommended, I requested a ticket change. Instead of offering any support, they told me I must pay extra.
After contacting the airline directly, I learned that Gora Travel hadn’t even paid for my ticket, and a refund or change should have been easily possible—especially with more than a month’s notice. This raises serious concerns about their transparency and practices.
This has been an exhausting and unacceptable experience. I will be proceeding with legal advice, and I strongly do not recommend Gaura Travel to anyone.
Date of experience: 05 November, 2025
Date of experience: 05 November, 2025
Reply from Gaura Travel
2025.12.02
Hi Namita,
We’re truly sorry to hear about your experience, and we sincerely apologise for the distress this situation has caused you and your daughter. This is not the level of service or support we aim to provide, and we understand how upsetting and frustrating this must have been.
We take your concerns very seriously, especially regarding the communication around your ticket and the support you received when requesting a change. We want to investigate this in detail and clarify exactly what happened so we can resolve it for you as quickly as possible.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ with more details about your interaction. This will help us look into your case urgently and take the necessary steps to make things right.
Kind regards,
Gaura Travel Representative
We’re truly sorry to hear about your experience, and we sincerely apologise for the distress this situation has caused you and your daughter. This is not the level of service or support we aim to provide, and we understand how upsetting and frustrating this must have been.
We take your concerns very seriously, especially regarding the communication around your ticket and the support you received when requesting a change. We want to investigate this in detail and clarify exactly what happened so we can resolve it for you as quickly as possible.
If you're open to it, please reach out to us directly at 1300 359 463 or visit our Customer Portal at https://gauratravel.com.au/customer-portal/ with more details about your interaction. This will help us look into your case urgently and take the necessary steps to make things right.
Kind regards,
Gaura Travel Representative