Gateway

Gateway Reviews

Excellent rating
     
4.8 | 118 reviews
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Gateway
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4.8

| 118 total

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bballv2003
bballv2003 2026.04.04
     
Super fast and efficient. Got my window replaced snd made the process easy. Highly recommended
Reply from Gateway
Thank you so much for the 5-star review! We are thrilled to hear that our team provided super fast and efficient service for your window replacement.

Making the process easy is exactly what we aim for with every mobile repair. We truly appreciate the high recommendation and for choosing us!
Ramon Nunez
Ramon Nunez 2026.04.01
     
Todo bien gracias
Reply from Gateway
¡Muchas gracias, Ramon! Nos alegra mucho saber que todo salió bien con el cambio de vidrio trasero de su 2009 Chevrolet Tahoe.

Estamos a sus órdenes para cualquier cosa que necesite en Los Angeles. ¡Gracias por elegirnos!
christina sauma
christina sauma 2026.03.25
     
Quick and easy! Got an estimate in a very timely manner. They were able to have someone come out same day. The technician showed up on time and took care of it in no time! Fair prices and friendly service!
Reply from Gateway
Hi Christina, thank you so much for the 5-star review! We are thrilled that we could get a technician out to you in South Pasadena for a same-day quarter glass replacement.

On an iconic vehicle like the 2006 BMW X5, we know how important it is to get those specific glass panels fixed quickly and professionally. We’re glad our team could provide a fair price and friendly service 'in no time!'

Thank you for choosing us!
Jadelien Lieu
Jadelien Lieu 2026.03.25
     
super quick, even came to me (rather than me going to them) to repair. great service all around
Reply from Gateway
Hi Jade, thank you for the 5-star review! We’re so glad we could make your door glass replacement easy by coming directly to you in East Los Angeles.

Our goal is to take the stress out of a broken window by providing 'super quick' mobile service so you don't have to disrupt your day. We appreciate the recommendation and for choosing us for your 2020 Toyota Corolla!

Safe driving!
N BP
N BP 2026.03.19
     
Gateway auto glass was a life saver! They went above and beyond to replace my broken car window. My car had a very difficult glass replacement because the genuine glass from the manufacturer was not available anywhere. Even the dealer couldn’t find it but gateway was able to find it somehow through a far away dealer who shipped it to us. They also came to my home and replaced it and did a great job! If it wasn’t for them, I might not have had my car for 6 months which is what my car dealership was quoting for how long it would take to get replacement glass. Highly recommend.
Reply from Gateway
Thank you so much for this wonderful review! We are thrilled that we could be a life-saver for you.

When we hear that a dealership is quoting a 6-month wait, our team goes into overdrive to find a solution. We take great pride in our ability to track down 'impossible' parts and were happy to coordinate that long-distance shipping to get your car back on the road immediately.

Thank you for choosing us and for the high recommendation. We’re glad we could make the mobile replacement quick and easy for you!
Internet User (General Google User)
Internet User (General Google User) 2026.03.17
     
Great service. Great folks. Great pricing. My new go to for auto glass!
Reply from Gateway
Thank you so much for the 5-star review! We are thrilled to hear that our service, team, and pricing hit the mark for you.

There is no higher compliment than being someone's 'new go-to' for auto glass. We truly appreciate the support and look forward to being there for you whenever you need us in the future. Thanks for choosing us!
Netta Smith
Netta Smith 2026.03.16
     
Great service, the job was done quick, at my preferable location, and were charged a reasonable price!!! 💯
Reply from Gateway
Hi Netta, thank you for the 5-star review! We’re so glad we could get the windshield replacement on your 2022 Tesla Model Y done quickly and at your preferred location in San Francisco.

Providing high-quality service at a reasonable price is exactly what we strive for. We appreciate the 💯 and the recommendation! Thank you for choosing us!
Pierre Fraysse
Pierre Fraysse 2026.03.16
     
Technician was on time. He told me it will take 45mn to replace the windshield. Asked the car's doors to be opened. That's all. No much talk. It was done in 1/2 hour. Paid $382 in CC. It was less than what my car insurance had quoted me.
Reply from Gateway
Hi Pierre, thank you for the 5-star review! We’re glad we could get your Toyota Prius back on the road in San Francisco even faster than expected.

Our goal is always to provide efficient, professional service without the hassle. We’re especially happy to hear that our out-of-pocket pricing was more affordable than your insurance quote, providing high-quality windshield replacement at a fair price is a top priority for us.

Thank you for choosing us!
Wanda McBurnie
Wanda McBurnie 2026.03.06
     
Excellent service on my 2012 VW STATION WAGON back windshield. I am very happy with the results and the excellent cleanup os the shattered glass.
Reply from Gateway
Hi Wanda, thank you for the 5-star review! We are so glad we could provide excellent service for your 2012 VW Jetta SportWagen.

We know how stressful shattered glass can be, so our team takes extra care to ensure every bit of debris is cleaned up. We’re thrilled you’re happy with the results of your back glass replacement here in Vallejo.

Thank you for choosing us!
Susyn Normington
Susyn Normington 2026.03.06
     
The whole process was a fantastic experience. I called the number and someone picked up right away. He explained everything and scheduled the appointment way quicker than expected. The technician arrived slightly ahead of schedule and was very efficient. Price seemed reasonable and work was good. Would recommend!
Reply from Gateway
Hi Susyn, thank you for the wonderful 5-star review! We are so glad to hear that you had a fantastic experience, from your initial phone call to the final chip repair on your Hyundai Tucson.

We pride ourselves on quick scheduling and efficient, professional service, so we’re happy our team could get you taken care of in Pinole ahead of schedule! Thank you for the recommendation and for choosing us.

Safe driving!
Sean Felten
Sean Felten 2026.03.06
     
Reply from Gateway
Hi Sean, thank you for the 5-star rating! It was our pleasure to provide the vent glass replacement for your 2021 Tesla Model X in Oakland.

We appreciate you trusting us with your Tesla. Safe driving!
Mark Pilloff
Mark Pilloff 2026.03.06
     
Really disappointed in the quality of the work. It was a small windshield chip which had just begun to show a couple thin star lines. The whole thing was smaller than a quarter. The price was high but I was willing to pay for them to fix it the same day and prevent the crack from spreading further. The repair looks worse than the original crack. There's a thick line of glue / resin along the length of the original crack. It's highly visible and distracting. I've had multiple windshield cracks repaired before and never had one look as bad as this. Also the invoice from the technician named a different company than Gateway, even though Gateway identified themselves by name on the phone, so who knows who will actually repair your window?
Reply from Gateway
Hi Mark, thank you for reaching out and sharing your feedback. We genuinely apologize that the results of your chip repair on your Polestar 2 did not meet your expectations. We understand how frustrating it is to have a repair remain visible, especially on a new vehicle.
Regarding the company name on your invoice, please rest assured that Gateway and Xpro AutoGlass are sister companies. We operate as a unified team to ensure we can provide the best scheduling and service coverage for our customers, which is why you may have seen both names used during our correspondence.
We also want to clarify that while our goal is to stabilize the glass and prevent further spreading, chip and crack repairs are structural procedures rather than cosmetic ones. Even with the most skilled technicians, resin does not always react the same way to every break, and a blemish is often visible after the repair is completed. We strive to be transparent that repairs do not make the damage disappear entirely, though we certainly regret that the final look has proven distracting for you.
We stand behind our work. If the chip or crack begins to spread, we would be more than happy to credit the full amount you paid for this repair toward a complete windshield replacement.
Please feel free to reach out to us directly at 925-5294268 if you would like to discuss this further. We appreciate your feedback and hope to make this right.
maclen marvit
maclen marvit 2026.03.06
     
Reply from Gateway
Hi Maclen, thank you for the 5-star rating! We were happy to assist with the vent glass replacement on your 2021 Volvo XC40 in Oakland.

We appreciate you choosing us for your repair. Safe driving in that Volvo!
Angela Carter
Angela Carter 2026.03.06
     
U guys was awesome thank u so much
Reply from Gateway
Hi Angela, thank you so much for the 5-star review! We’re thrilled to hear you had an awesome experience with our team.

It was our pleasure getting the back glass replacement done for your 2015 Nissan Rogue in Pleasanton. We appreciate the kind words and thank you for choosing us!

Safe driving!
Kinneret Azaria Alexander
Kinneret Azaria Alexander 2026.02.13
     
The work was timely, professional, excellent, and affordable!
Reply from Gateway
Hi Kinneret, thank you for the glowing 5-star review! We are so happy to hear that your experience was timely, professional, and affordable.

That 2013 Lexus CT200h is a great car, and we’re glad we could get that vent glass replacement handled with the quality service you expect. Thank you for choosing Gateway Auto Glass in Berkeley!

Safe driving!
Matt Stefurak
Matt Stefurak 2026.02.13
     
Wonderful service, and timely arrival. Would definitely recommend, but seemed a bit pricey ($400+)
Reply from Gateway
Hi Matt, thank you for the 5-star rating and for recommending our service! We’re glad we could provide a wonderful experience and a timely arrival for your 2020 Toyota RAV4 Hybrid.

Regarding the cost, we always strive to provide the best value possible. For a newer model like your RAV4, the back glass often requires specific high-quality parts and careful handling to ensure all rear-window features (like heating elements or wipers) work perfectly.

We appreciate your honest feedback and for choosing us in San Francisco. Safe driving!
Stacy Elliott
Stacy Elliott 2026.02.04
     
Very good job
Reply from Gateway 2026.02.05
Hi Stacy, thank you for the 5-star review! We’re so glad to hear we did a very good job on the windshield replacement for your 2005 Dodge RAM 1500.

We take pride in providing quality service for every vehicle that comes our way, and we appreciate you trusting us with your truck here in Hayward.

Safe driving and thanks for the support!
Aditya Phadke
Aditya Phadke 2026.01.30
     
Great job by Henry and Victor to replace a cracked sunroof
Reply from Gateway 2026.02.02
Hi Aditya, thank you for the 5-star review! We’re glad we could help you out with that sunroof replacement on your 2023 Genesis GV60.

Replacing a cracked sunroof requires a lot of care, and I’ll be sure to let Henry and Victor know they did a great job. We know how important it is to get that panoramic view back to perfect condition, and we're happy we could get it done for you here in Fremont.

Safe driving and enjoy the sun!
Rowena Hernandez
Rowena Hernandez 2026.01.23
     
Review for Henry, our technician. Communicated ETA in a timely manner, nice, friendly and repaired my windshield asap while I was at work! I would highly recommend!
Reply from Gateway
Rowena, thanks for your feedback! We are really happy that you were satisfied with the windshield replacement Henry did on your 2022 Rav 4 in Pleasanton! Thanks for your recommendation!
C Valencia
C Valencia 2026.01.22
     
Quick and professional service!
Reply from Gateway 2026.01.22
Rebecca, thanks for youtr 5-star review! We are happy that you are satisfied with the windshield replacement service we did on your 2022 Subaru Outback in Dublin, thanks for your support!

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