The amount of stress you have to go and unprofessionalism is insane.
My case has been already “investigated” and issue wasn’t resolved. When I’m asking to speak to your manager you’re not giving their number & nobody is calling back. Dubai consumer rights will do the investigation.
We’re sorry to hear about your experience and take your feedback seriously. This is not the level of service we aim to provide.
We would like to investigate this matter further and assist you in resolving it. Kindly share your name and contact details with us so we can check our records and get in touch with you directly.
Thank you for bringing this to our attention—we’re here to help and ensure your concerns are addressed.
We truly appreciate your support and are glad you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
-Garnet Tourism
daniel santiago2026.04.30
I am extremely frustrated with how my refund request has been handled. What was promised to be resolved last month is still pending, with no clear update or accountability. The service I've received has been very disappointing. The agent assigned to my case was unprofessional and failed to follow through on commitments. I've had to repeatedly chase for updates, only to receive vague responses or none at all.
This delay is unacceptable. A simple refund should not take this long, especially when the timeline was already promised. I need this issue resolved immediately. Please process my refund without further delay and provide a clear, final update on its statuts. If this continues to be ignored, I will escalate the matter. This experience has been incredibly frustrating and reflects poorly on your customer service.
Dear Daniel,
We would like to clarify that although the airline has processed a refund for your DXB–MNL flight, the amount has not been returned to our bank account. Instead, it has been credited to our travel agency portal. Due to this, the amount cannot be transferred to your bank account at this time and can only be utilized as a future travel credit with the same airline.
That said, we are actively coordinating with the airline to request a cash refund. This remains subject to their approval, and once confirmed, we will immediately proceed with transferring the amount back to your account. This process is the reason for the delay, and we sincerely ask for your understanding as this situation has been unforeseen for all parties involved.
Please also note that the refund for your return flight MN;-DXB has not yet been credited to our travel agency portal. Once received, it will likewise be issued as future travel credit under the same airline.
dolly cantere2026.04.28
Updated Reply:
Thank you for your response.
To clarify, options were provided; however, they were not fair or reasonable—either accepting a reduced refund from AED 3,318 to AED 2,945, or proceeding with your proposed flight option with additional charges.
To highlight, firstly, I was not informed that I was dealing with a different agent. I was under the impression I was communicating with my usual point of contact, who is familiar with my booking requirements and communication style. Had this been clearly disclosed, I would have exercised greater caution and thoroughly reviewed all details before proceeding.
Secondly, there were multiple inconsistencies in the fees communicated, the charges used to be 7%, then revised to 9%, and ultimately 10% applied after payment without prior notice. This remains a key concern that has not been addressed.
Thirdly, I had clearly stated my preferred flight option from the outset. The issue is not about changing my request, but that the option aligned with my requirements was not consistently processed or transparently priced from the beginning.
With regard to your reference to “misleading information,” I would like to emphasise that my feedback is based on documented communication and my actual experience, and is intended to reflect the sequence of events as they occurred.
I remain open to a fair resolution, particularly regarding the service fee deduction despite no ticket being issued.
1st Review:
I am deeply disappointed with the lack of transparency demonstrated by your team in relation to the additional costs that have been imposed, particularly considering I have been a long-standing client and have consistently recommended your company over the years.
I do not wish to name individuals, as I would still prefer to handle this matter discreetly and respectfully, especially as they are fellow Filipinos.
I also wish to emphasise that selecting preferred flight details is a fundamental customer right, and should be based on what is most convenient and suitable for the passenger, rather than what is being imposed or dictated by agents.
I kindly request that the owner personally reviews the concerns I have raised in my today's emails. Should this matter remain unresolved, I will unfortunately have no choice but to share my experience with my wider community, which may negatively impact my feedback regarding your services and brand reputation.
I strongly believe that genuine mistakes can be rectified when addressed with the appropriate tone, accountability, and willingness from the right level of management.
I look forward to your prompt attention to this matter.
Please allow us to clarify:
Our agent clearly advised that the evening return flight is at a higher fare, and based on your confirmation, a payment link was issued for the morning return option. After receiving your payment, we shared the flight details for final confirmation prior to ticket issuance. At that stage, you requested a different (higher fare) option, which could not be processed under the original payment, and the booking was placed on hold pending your decision.
We also provided several alternative options to accommodate you; however, you chose not to proceed with any of them. All information shared by our team remained consistent, as reflected in the conversation records.
We request that you refrain from spreading any misleading information. Should this continue, we will consider the necessary steps to protect Garnet Tourism’s reputation.
We’re incredibly grateful for your 5-star rating! ⭐️⭐️⭐️⭐️⭐️
Thank you for choosing us and for trusting our service. We’re happy to know we met your expectations and can’t wait to assist you again in the future!
-Garnet Tourism
Belle Gargar2026.04.27
Euri of Garnet Tourism was a great help! And that’s an understatement. She was a guiding me throughout the process of my exit and was constantly checking if I was doing well on a very rainy and missile filled skies here in Dubai. Not only that! I asked around and found that aside from receiving my visa just a mere hour or so after she processed it, it was the cheapest!
Fast Process✅
Cheaper Visa✅
Very Helpful Agents✅✅✅
Would I recommend her and the company she’s working for? 1000%.
Thank you so much for your kind and thoughtful feedback!
We’re truly glad to hear that Agent Euri was able to support you so well during your exit process, especially under such challenging circumstances. Your recognition of her dedication, constant follow-ups, and care means a lot to us.
It’s also great to know you were happy with the speed and cost of our service—we always aim to make things as smooth and efficient as possible for our customers.
Your recommendation means everything to us. We’ll be sure to share your words with Agent Euri—she’ll be delighted!
Wishing you all the best, and we’re always here if you need assistance again.
-Garnet Tourism
Jannah Jeijabz2026.04.24
I really had a great experience with Garnet Travel Agency! Their team is very professional, responsive, and helpful throughout the entire process, especially to Ms. Lenie who is really willingly helping me. They made everything smooth and stress-free, from booking to travel arrangements. I really appreciate their attention to detail and excellent customer service.
Highly recommended to anyone looking for a reliable and trustworthy travel agency!
Satisfied Client,
Ms. Jesusa (Jannah) Bacani
Thank you so much for sharing your wonderful experience with Garnet Tourism
We’re delighted to hear that our team provided you with professional, responsive, and helpful service throughout your journey. Your kind words about Agent Lenie mean a lot—she will be especially happy to know her efforts made your experience smooth and stress-free.
At Garnet Travel Agency, we take pride in our attention to detail and commitment to excellent customer service, so it’s truly rewarding to know we met your expectations.
Thank you as well for your recommendation—it’s greatly appreciated! We look forward to assisting you again in the future.
-Garnet Tourism
Imran Sajid2026.04.02
My experience is very bad he very bad call system i call three times he start quie 15 then waiting 1 hours then cut the call three times same please don't take any service for Akber Travel thanks.
However, we would like to clarify that you may have contacted a different company, as we are Garnet Tourism and not Akbar Travels.
We take customer service very seriously and always strive to assist our clients promptly and professionally. If you intended to reach Garnet Tourism or need any assistance, please feel free to contact us—we will be happy to help.
Thank you for your 5-star rating! We truly appreciate your support and are happy to know you had a great experience with us.
We look forward to serving you again soon!
Delivering reliable service and making your travel plans easy and stress-free is always our goal.
Warm regards,
Garnet Tourism Team
Ali Hassan2026.03.25
The service is really good the staff is approachable and friendly especially Ms jasmine.. I highly recommended this company to those who needs visit visa and tickets..
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our service and found our team approachable and friendly.
We truly appreciate your kind words about Agent Jasmine—we will make sure to share your compliments with her.
Thank you as well for your recommendation. It means a lot to us, and we’re always here to assist you with your future travel needs!
We are committed to providing you with seamless service and unforgettable travel experiences every step of the way.
We have carefully reviewed our call recordings from March 20 to 22; however, we were unable to locate any record of a caller under the name provided. Additionally, after checking our CRM system, we did not find any transactions associated with this name within the past year.
To help us investigate this matter further, we kindly request you to share your contact number or any booking reference related to your inquiry. Once we have verified the details, I will personally reach out to you to address your concern and ensure a proper resolution.
We appreciate your cooperation and look forward to assisting you.
nahom gebeyhu2026.03.16
Huge thanks to garnet tourism and Lenie for helping us with our tourist visas
Thank you 🙏🏽
Thank you so much for your kind words! We’re truly delighted to hear that you had a great experience with your tourist visa process. Your appreciation means a lot to us.
We will be sure to pass your gratitude on to Agent Lenie—she’ll be very happy to know she made a positive difference in your journey.
We look forward to assisting you again in the future!
At Garnet Tourism, your journey is our priority. We are always here to make your travel experience smooth, reliable, and memorable.
Warm regards,
Garnet Tourism Team
rafed raad2026.03.09
Do not deal with them such a scammers
They took my money for issuing saudi visa
And they didn’t do it and didn’t give me my money back !!!!???? Be careful from them
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify the timeline of the service provided.
Our agent informed you at 3:58 PM about the estimated processing time and that our office closes at 5:30 PM. Payment was completed at 4:58 PM, and the required documents were received at 5:12 PM, shortly before closing time. As it was already outside working hours and during Ramadan, there may have been a slight delay as our team was observing fasting while continuing to support clients.
Despite this, our team continued assisting you well beyond office hours. At 10:26 PM, our agent requested the National ID number, which is a mandatory requirement for the Saudi transit visa application. However, this information was not provided, and a refund was requested instead.
Please note that refunds are not applicable once the service has been initiated and the ticket has been issued. Nevertheless, we remain willing to proceed with the Saudi transit visa application should you provide the required information and confirmed ticket.
Thank you so much for your kind feedback and for choosing Garnet Tourism!
We’re happy to hear that Agent Lenie was able to assist you. Our team is always committed to providing smooth, reliable, and professional service to all our clients.
We truly appreciate your trust and look forward to helping you again with your future travel and visa needs! ✨✈️
Jasmin Patterson2026.02.28
Thank you Jhaz for your professional advice and assistance.
Thank you so much for your kind words and for choosing Garnet Tourism!
We’re glad to hear that Agent Jasmine was able to provide you with professional advice and assistance. Our team is always committed to delivering reliable guidance and excellent service to make every process smooth and worry-free.
We truly appreciate your trust and look forward to assisting you again in the future! ✨✈️
Anne Mixy Joy Makiramdam2026.02.28
Thank you Jasmin for fast transaction! I will recomend your service to my friends in UAE. Kudos! 👍👍
Thank you so much for your kind words! We're thrilled to hear that Agent Jasmin provided you with fast and efficient service. Your recommendation means a lot to us, and we truly appreciate your support. 🙌
Looking forward to assisting you and your friends in the future!
Christin Thomas2026.02.28
Bobby is truly the best international visa consultant in Dubai. From the first consultation to final approval, everything was handled professionally and efficiently. He explained every step clearly and made the entire process stress-free, Bobby is the person to go to, hands down!!
Thank you so much for your amazing feedback and for choosing Garnet Tourism!
We’re incredibly proud to hear about your excellent experience with Agent Bobby. From the initial consultation to final approval, he is truly dedicated to handling every case with professionalism, efficiency, and clear guidance to ensure a smooth and stress-free process.
Your strong recommendation means a lot to us! We’re grateful for your trust and look forward to assisting you again with your future visa needs. ✈️🌍
SAMI ULLAH2026.02.28
Thanks to Lenie! Super helpful and responsive — the whole visa process was smooth and stress-free.🤗
Thank you so much for your kind words and for choosing Garnet Tourism!
We’re delighted to hear that you had a smooth and stress-free visa process. A special thanks for recognizing Agent Lenie — she truly takes pride in being helpful and responsive to ensure every client has a hassle-free experience.
Your feedback means a lot to us! We look forward to assisting you again with your future travel plans. 😊✈️
Carlos Miko2026.02.27
I got my Spain visa approved through Garnet Tourism, and I’m very happy with their service. Thank you so much, Ms. Caila, for the smooth and hassle-free process. She was very professional, helpful, and guided me every step of the way. Highly recommended for anyone needing visa assistance!
Thank you so much for your wonderful feedback and for choosing Garnet Tourism!
We’re thrilled to hear that your Spain visa was approved and that you had a smooth, hassle-free experience with us. Your kind words about Agent Caila truly mean a lot — she is committed to providing professional guidance and supporting our clients every step of the way.
At Garnet Tourism, customer satisfaction is always our top priority, and your recommendation means everything to us.
Wishing you an amazing and memorable trip to Spain! We look forward to assisting you again in the future.
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