Urban Furniture Outlet Reviews

Natalia Muniz 2025.07.28

     

Horrible customer service!!!! The lady there was very rude and continued to nit pick at how we reclined the chair trying to test it out.

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Carwali Perry-Brockington 2025.07.22

     

My husband & I love our bedroom set. The delivery was fast & the set up was fast. The two delivery men were very friendly.

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Perry-Brockington, Thank you for shopping with Urban Furniture Outlet Dover and for your review. We're so glad you had a great furniture shopping experience with us. We're so glad you and your husband love your bedroom furniture. We'll be sure to pass your kind words along to our sales and delivery teams. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Jayson Maloney 2025.07.22

     

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Reply from Urban Furniture Outlet 2025.07.23

Hi Mr. Maloney, thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Vanessa Dunlap 2025.07.20

     

Hakim was a big help, not pushy, and gave the exact options we were looking for

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Dunlap, thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us. We'll be sure to pass your kind words along to Hakim. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Tracy Worrell 2025.07.20

     

Friendly sales staff. Professional, timely delivery service. Excellent experience!

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Worrell, thank you for shopping with Urban Furniture Outlet Dover and for your review. We're so glad you had a great furniture shopping experience with us. We'll be sure to pass your kind words along to our sales and delivery team. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Robin Winder 2025.07.20

     

The customer service from the moment we walked in the door was exceptional. The delivery was on time and service was A1.

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Winder, Thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us.We'll be sure to pass your kind words along to our sales and delivery teams. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

AJA 2025.07.19

     

As always shopping at Urban furniture Outlet for me is a must. Once you stepped inside of that building you always feel welcome and it's a pleasure to see there are still people dedicated to take good care of you, apart from the top quality furniture in stocks the service is excellent at Urban you get courtesy, professionalism and respect that is what I call first class service and I hope more people will try it.

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Reply from Urban Furniture Outlet 2023.07.25

Hello, thank you for shopping with Urban Furniture Outlet New Castle and for your review! We will be sure to pass your kind words along to our team. Enjoy your furniture and please reach out if we can assist you in the future. Thank you.

Nautica Holley 2025.07.17

     

Darren was very helpful, understanding and kind. Best customer service I’ve ever experienced!!

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Holley,
Thank you for shopping with Urban Furniture Outlet Dover and for your review. We're so glad you had a great furniture shopping experience with us. We'll be sure to pass your kind words along to Darren. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Allison 2025.07.11

     

I came in looking for a couch. I went around looking at different shops for a couch. Bricia was so helpful. She made this process so easy and stress free. She is amazing and would highly recommend her. ☺️

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Reply from Urban Furniture Outlet 2025.07.23

Hi Allison, thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us. We will be sure to pass your kind words along to Bricia. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Nina McKinney 2025.07.11

     

The delivery men were very nice. However, the chair looked used, and has a heavy scent of mildew. I threw it out. A total waste of money. I will never buy anything else from this store.

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. McKinney, we are sorry for your experience, however, we do not sell anything but new furniture, we are not sure what issue was with your item. In the future if you have a concern with an item you purchased, please let us know upon receipt, and we can investigate and possible assist you. As you have discarded item there is not much we can do to assist you at this time. Take care.

Karen Mousley 2025.07.10

     

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Mousley, thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Tammy Brown 2025.07.09

     

I was taken care of with respect and patience

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Brown, thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Rodney Patterson 2025.07.06

     

Great experience from the sales rep Swan to the delivery drivers. Good affordable quality which helped me a lot (cross state move). I’d definitely recommend.

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Reply from Urban Furniture Outlet 2025.07.23

Hi Mr. Patterson, thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us. We will be sure to pass your kind words along to Swan and delivery team. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Dianna Hale 2025.07.04

     

Thank's Dovonte the mattress is great

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Hale, thank you for shopping with Urban Furniture Outlet Dover and for your review. We're so glad you had a great furniture shopping experience with us. So glad you love your mattress, we'll be sure to pass your kind words along to Devonte. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Annette Haith 2025.07.04

     

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Haith, thank you for shopping with Urban Furniture Outlet Dover and for your review. We're so glad you had a great furniture shopping experience with us. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Alexander Tre' 2025.07.04

     

Darren will get you what you need and in a timely manner. Great BUSINESS

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Reply from Urban Furniture Outlet 2025.07.23

Hi Tre, thank you for shopping with Urban Furniture Outlet Dover and for your review. We're so glad you had a great furniture shopping experience with us. We'll be sure to pass your kind words along to Darren. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Lauren Ewing 2025.07.04

     

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Ewing, thank you for shopping with Urban Furniture Outlet Dover and for your review. We're so glad you had a great furniture shopping experience with us. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

chuy Estrada oficial 2025.06.30

     

Perfect

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Reply from Urban Furniture Outlet 2025.07.23

Thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Dawnese Hucks 2025.06.29

     

I went to Urban Furniture a day before I moved into my apartment and Hakim helped me find all the pieces I needed and set me up for pickup the following day! I love my new furniture set, rug and bed set! I will certainly be back to compete my dining set up. 10/10 I definitely recommend!

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Hucks, thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us. We will be sure to pass your kind words along to Hakim. Enjoy your furniture and please let us know if we can help you in the future. Thank you.

Kim Goudeaux 2025.06.28

     

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Reply from Urban Furniture Outlet 2025.07.23

Hi Ms. Goudeaux, thank you for shopping with Urban Furniture Outlet New Castle and for your review. We're so glad you had a great furniture shopping experience with us. Enjoy your furniture and please let us know if we can help you in the future. Thank you.