Frugal Flyer

Frugal Flyer Reviews

Excellent rating
4.8
164 reviews Verified
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Reviews (164)
JG14 Gerhard_Bar
JG14 Gerhard_Bar
2024.04.20
Chris Sun
Chris Sun
2024.04.20
Osman Kitchell
Osman Kitchell
2024.04.15
Applied Scotiabank Visa card thru Frugal Flyer. Process was simple and easy. No hiccups. Got the promised cash rebate in a very timely manner. No issues with Frugal Flyer. Would recommend!
Max Mosley
Max Mosley
2024.04.13
Consistently reliable
Rachel Irwin
Rachel Irwin
2024.04.02
Frugal Flyer made getting my US credit cards going so much smoother and less stressful. Thank you!
peter tsang
peter tsang
2024.03.29
Vincent
Vincent
2024.03.28
Sirazum Munira
Sirazum Munira
2024.03.18
Mike Murray
Mike Murray
2024.03.15
Summary: poor service, unable to get a response from customer service. Detailed: I used their service for my ITIN application. I am a Canadian citizen and followed the steps laid out by Frugal Flyer including getting certified copies of my passport from Canadian government. All went smoothly until I received notice after a few weeks from the IRS stating that my certified copy of my passport was not sufficient. I contacted Frugal Flyer asking if they knew what was going on and they said that they were aware the IRS was not accepting certified copies of Canadian passports. I expressed my confusion that they would keep certified copies as a step in the application process if they knew it would get your application thrown out. I did not receive a response. I asked for a copy of the application package as the link they send is valid for 7 days. Again, no response. I have been polite and accommodating but after 4 months and multiple attempts to make contact them with only the one unhelpful response, I would strongly encourage others to look elsewhere. At least let this serve you to know that certified copies of Canadian passports from the Canadian government are not being accepted.
Reply from Frugal Flyer 2024.03.25
Hi Mike, My apologies for the gap in service you received. I've emailed you individually and hope things have been clarified now. As explained in the email, you were unfortunately caught in the aftermath of a recent change by Service Canada in Fall 2023 where they stopped embossing seals on certified passport copies. We have since published a blog post about this and have included notices on some of our ITIN content and ITIN page on our website. Also want to reiterate both for yourself and other potential customers, our service is only for form preparation. We prepare a W7 and 1040 NR return and hand it off to the customer to complete the application steps. Although we do sometimes share experience or advice, handling any of the communication with IRS or changing requirements of the IRS are beyond the scope of our service. This is why the service remains affordable at under $200. Once again, thank you for your feedback. While it may not settle your frustrations, know that we’ve taken it into account to help improve our process going forward and provide a better experience to future customers. Frugal Flyer Team.
Mr Potatohead
Mr Potatohead
2024.03.10
Excellent experience
Alex Yu
Alex Yu
2024.03.10
Fast money from the offer. Highly recommended A++++
Erik Tiong Wee Seah
Erik Tiong Wee Seah
2024.03.03
Dubravka Uchman
Dubravka Uchman
2024.02.09
parth mudgal
parth mudgal
2024.01.31
Mathieu sévigny
Mathieu sévigny
2024.01.27
A1+
shore allen
shore allen
2024.01.24
Al F.
Al F.
2024.01.23
Used them to help me apply for an Itin. Super easy and quick. Would highly recommend.
Michael Amrhein
Michael Amrhein
2024.01.21
I got my itin number. You have an excellent service. Thank you
Anwar Hashim
Anwar Hashim
2024.01.18
Rebate hit my account before even receiving the card. Great customer experience.
Mohammad Ishfaque Jahan Rafee
Mohammad Ishfaque Jahan Rafee
2024.01.17
Proactive communication, active participation when the bank messed up.