Verified Company
EDIT:
I am updating my original review to reflect the outstanding customer service and professionalism I received after sharing my initial experience. Shortly after posting my review, the owner, Mike, called me almost immediately and apologized profusely for what happened with the estimator. He had no idea that I had been turned away without anyone even looking at the job. Mike assured me that no job is too small for Fresh Painting and that he wanted to do anything and everything he could to make things right. He also let me know he would be addressing the situation directly with the estimator.
Mike came to my home the very next day and performed the estimate himself. He arrived early, was incredibly informative, professional, and thorough, and he provided a very competitive quote. For context, I received six other quotes from different companies, and Fresh Painting still stood out.
I decided to book with them, and I am so glad I did. The Fresh Painting crew went above and beyond my expectations. Their attention to detail and level of care made my home look better than when I bought it. They even noticed a piece of wood trim that had fallen off the bottom of a cabinet and glued it back on for me without me asking, and they were not even painting the cabinets! Mike stopped by on project day and again at the end of the project to make sure everything was satisfactory and that I was completely happy with the work.
I did my research, and their combination of pricing, quality, and professionalism truly puts them in a league of their own. Do yourself a favor and stop searching for another company. BOOK FRESH PAINTING!
ORIGINAL POST:
I reached out to Fresh Painting for interior painting services for my 5-bedroom, 3-bathroom home. They were able to schedule an estimate walk-through the same day, which initially impressed me.
Unfortunately, shortly after scheduling, I received a call asking for more details about the job. After explaining everything (the job included corrective work from normal wear and tear, some trim and baseboard touch-ups, and repainting the front door to prepare my home to be sold) I was told that it was not worth the estimator coming out because the project size was not worth their time for a job that one person could complete. I was also told that the distance between St. Augustine and Fernandina Beach would be a good portion in gas in comparison to the project size cost. They even mentioned they had just completed a $50,000 job in Gainesville, implying that my project did not meet their standards for effort or profit. In the end, they declined to move forward with my business and suggested I reach out only if I had a bigger job.
As a potential customer looking for professional service, this was extremely disappointing. I understand businesses have priorities, but being dismissed based on profit potential and travel costs after an appointment was already scheduled felt unprofessional and discouraging. I would encourage homeowners in similar situations to be aware that smaller residential projects may not be valued by this company.
Reply from Fresh Painting FL
2025.12.15
Ashley, thank you so much for taking the time to update your review and share your full experience. I truly appreciate your honesty and the opportunity to make things right.
I’m very sorry again for the initial interaction you had, this is not the standard we hold ourselves to at Fresh Painting. Your feedback was taken seriously, and I addressed it directly to ensure it doesn’t happen again. No job is ever “too small” for us, and every homeowner deserves respect and attention.
It was a pleasure meeting you and personally completing your estimate. I’m glad our pricing, process, and professionalism stood out among the other quotes you received. Even more, I’m proud of our crew for delivering the level of care and attention to detail you described, that’s exactly how we want every project handled.
Thank you for trusting Fresh Painting with your home and for recognizing the effort our team puts into every job. We’re grateful for the opportunity to work with you and truly appreciate your recommendation.
Mike
I’m very sorry again for the initial interaction you had, this is not the standard we hold ourselves to at Fresh Painting. Your feedback was taken seriously, and I addressed it directly to ensure it doesn’t happen again. No job is ever “too small” for us, and every homeowner deserves respect and attention.
It was a pleasure meeting you and personally completing your estimate. I’m glad our pricing, process, and professionalism stood out among the other quotes you received. Even more, I’m proud of our crew for delivering the level of care and attention to detail you described, that’s exactly how we want every project handled.
Thank you for trusting Fresh Painting with your home and for recognizing the effort our team puts into every job. We’re grateful for the opportunity to work with you and truly appreciate your recommendation.
Mike
