Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover Reviews

Warwick Ashley 2026.04.07

     

The balcony closure by Fresh Outdoor looks great because the materials are substantial and the Glass they use keeps super silence from outside noise, the installers are pleasant people, and the follow-up service is excellent. At the risk of making his work schedule even more busy, Cosmo is worth waiting for as he is a man of high integrity and extensive knowledge: overall, a man who instills conference in what his company is doing and he make sure that everything is carried out to client satisfaction. That's been my experience so I've no hesitation on recommending This Chatswood New South Wales company with its to my mind unique, interesting and well designed products

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

Thank you so much for your kind words 😊

We’re glad you’re happy with the balcony enclosure and the overall experience. We’ll be sure to pass your feedback on to Cosmo and the team.

Really appreciate your recommendation and support 👍

Maturin Piyakhun 2026.03.22

     

It took us 2 years to find the right contractor to do the work. We initially impressed with the products. They are well designed, look good, flexible to our requirements (such as height), have various options (such as colour and functionality). The design stage was easy. Andrew quickly understood what we wanted and guided us with the design. Cosmo did a great job at finalizing the measurement and managing the entire project. The parts fit perfectly to the site and installation was smooth. We are very happy with the build. It was the best decision choosing Fresh Outdoor for our project.

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

Thank you so much for your thoughtful and detailed feedback — it truly means a lot to our team.

We’re delighted to hear that your experience, from design through to installation, met your expectations. Andrew and Cosmo will be especially pleased — we’ve shared your kind words with them.

At Fresh Outdoor, delivering a result that satisfies our clients is our baseline — but creating something that genuinely exceeds expectations is always our goal. We strive to approach every project with care, precision and attention to detail.

Thank you again for your trust and support — it was a pleasure working on your project.

Xiang Wang 2026.03.16

     

The process wasn’t completely smooth at the start, but Cosmo was very helpful and worked through every issue with us step by step. He stayed responsive and solution-focused the whole time. In the end we’re very happy with the final result.

Useful (1) Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

Thank you for your honest feedback — we really appreciate it.

We’re sorry to hear the process wasn’t completely smooth at the beginning, but we’re very glad Cosmo was able to support you throughout and work through everything step by step. We’ll be sure to pass on your kind words to him.

It means a lot to know you’re happy with the final result, and we truly appreciate your patience and trust in us.

Xiaowen Xu 2026.03.05

     

The whole process was very smooth from consultation, design, installation to rubbish removal. The team was professional and efficient throughout. Very happy with the result and would definitely recommend them for alfresco enclosure projects.

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

Hi Xiaowen! Lovely photos — the alfresco space looks great! Glad to hear the whole process went smoothly. Hope you enjoy the new space.

Dong Zheng 2026.03.03

     

I recently had the pleasure of working with Fresh Outdoor Sydney North Shore while exploring pergola options, and I couldn’t be happier with the experience. A special thank you to Jason, the sales representative who assisted me throughout the process. He was incredibly polite, responsive, and knowledgeable, providing detailed product information that helped me understand all the available options clearly. What impressed me most was the excellent drawing and design Jason created based on our agreed pergola idea. It was thoughtful, accurate, and really helped bring the concept to life. His professionalism and attention to detail made the whole process smooth and enjoyable. I highly recommend Fresh Outdoor Sydney North Shore to anyone looking for quality outdoor solutions and outstanding customer service. Thanks again, Jason!

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

Thanks so much for the review, Dong. We’re really glad Jason’s design work and communication helped make the process clear and easy for you. If you ever have questions as you compare options or refine the layout, just reach out — we’re happy to help.

Ian Yin 2026.02.22

     

The product quality is excellent, and the installation was very patient.

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

Thanks Ian — we really appreciate you sharing the photos as well. Great to hear you’re happy with the quality, and I’ll pass your kind words on to the installation team. If you need any adjustments or after-sales support down the track, please let us know.

Luxy Luxtafa 2026.02.20

     

I am disappointed to note that after-sales service and return call requests have been non-existent

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

We’re sorry to hear this and take feedback like this very seriously.

Fresh Outdoor operates a dedicated 1800 support line and a comprehensive service tracking system to ensure all enquiries and after-sales requests are properly recorded and followed up. While service issues are rare, we always aim to respond promptly and professionally.

At this stage, we’re unable to locate your details in our records. Please contact us directly on 1800 837 374 or email info@freshoutdoor.com.au
so we can identify your project and resolve this matter as soon as possible.

We genuinely want to assist and ensure every client receives the support they deserve.

------------------------------
Thank you for your review. After checking our records, we could not find any customer details matching this feedback, so it appears this may not be a genuine review of our company.
Fresh Outdoor is committed to delivering high-quality products and reliable service, and we always welcome real customer feedback.
13 Mar 2026

Nick Carroll 2026.02.04

     

We engaged Fresh Outdoor to build an enclosed sunroom and pergola on our balcony, and we’re thrilled with the results. Installation was pretty quick and professionally completed, and the whole team were friendly and easy to deal with. It’s added an extra dimension to our home that we’re absolutely delighted with.

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

Thanks Niki, we really appreciate your feedback. Sunroom extensions can be complex, so it’s great to hear the detailing and finish met your expectations. We’ll share this with Cosmo and the team — and if anything comes up after handover, we’re only a message away.

Will Kwok 2026.01.27

     

Thanks for Fresh Outdoor team Leo and Cosmo’s effort. Highly recommended!

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover 2026.01.28

Great to see the finished space — the glass and light look fantastic in those photos. Leo and Cosmo will be glad to know you’re happy with the result.

Niki W 2026.01.25

     

We're extremely happy with the sunroom extension. It was a complex project but done with so much attention to detail and professionalism. The quality of the materials and craftsmanship is outstanding. A big thank you to Cosmo and his team of builders. I highly recommend Fresh Outdoor Sydney North Shore to anyone.

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

Attention to detail really makes a difference on projects like this. Great to hear the sunroom extension turned out just the way you wanted.

Maxwell Sun 2026.01.24

     

Fresh outdoor Sunroom exceeded my expectations! The quality of their sunrooms is outstanding, and the service I received from the manager, Cosmo, was exceptional. He made the entire experience smooth and professional. I’m really impressed with both the product and the service and have already recommended them to my friends. Highly recommend! — Kelly Sun

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

Thanks so much for the lovely review, Kelly.
We're really glad the sunroom turned out just how you hoped. I'll make sure Cosmo sees your feedback — he’ll be very happy to hear it.
And thank you for recommending us to your friends, that truly means a lot.

Lin & Edgar Pau 2026.01.22

     

FreshOutdoor exceeded all my expectations with their exceptional outdoor decking and gazebo services. From start to finish, their team demonstrated professionalism, expertise, and genuine care for quality craftsmanship. The decking they installed transformed my backyard into a stunning, durable space perfect for entertaining and relaxing. The gazebo is beautifully designed, sturdy, and complements the overall aesthetic perfectly. Communication was clear and timely throughout the project, and the crew maintained a clean worksite. I highly recommend FreshOutdoor to anyone looking to enhance their outdoor living area with top-notch products and outstanding service. Truly a five-star experience!

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

The photos look fantastic — especially the evening setup with the lighting.
It’s great to see the decking and motorised louvre pergola being used exactly the way they were designed for.

Y B. 2025.11.23

     

Very happy with the result. Looks amazing.

Useful (1) Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover 2025.04.29

Thank you so much! We're thrilled to hear you’re happy with the result. It was a pleasure working on this project!

James Yu 2025.11.15

     

Thanks to the Freshoutdoor team — it’s an amazing project. They came in and designed the sunroom to fit seamlessly with the backyard, and helped me choose the right materials without overspending. Their installation team is top-notch: very clean, tidy, and they left no mess behind. The finishing exceeds my expectations, and I would happily work with them again.

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover

That sunroom looks like a perfect spot to sit back and enjoy the garden. Hope you get many relaxing afternoons there！

SHU MlNG KANG 2025.11.15

     

Useful Report

DEMIN ZHANG 2025.11.15

     

Useful Report

Shaun Rosen 2025.11.09

     

DO NOT USE THIS COMPANY 2 years after paying them. Still no pergola They are about as shonky as you can get I have had the worst experience with them I have waited a year for my job Pieces show up at random Then nothing fits Then they need to go back to china Eventually they change their phone numbers I have spent over $20,000 waiting for a job and all I have is bits of metal piling up and taking up space If you ever meet Andrew or Bonnie in person do not give them a cent, and get them off your premises as quick as possible How they got a building Licence is amazing Buyer beware. These are professional con men

Useful (1) Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover 2025.11.11

Dear Shaun,

We’re genuinely sorry to hear about your experience and understand your frustration.

This is not the level of service we aim to provide, and we take your concerns very seriously. Please be assured that we are actively operating as a licensed business and remain committed to resolving outstanding matters.

Our senior team has already reviewed your case and will be in contact with you directly as a priority to provide a clear resolution.

Thank you for your patience — we are taking this seriously and will do our best to resolve the issue as soon as possible.

– Fresh Outdoor Team

Grace Liang 2025.10.29

     

Jason (the sales person) was quite responsive. Once the products arrived from overseas, installation was organised quickly and done efficiently. Cosmo, the installation manager was customer-friendly too and prompt to deal with the little issues during the installation process.

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover 2025.10.30

Thank you so much for sharing your experience! We’re delighted to hear that Jason provided responsive and helpful service throughout your project, and that our installation team — led by Cosmo — delivered an efficient and friendly installation.

We truly appreciate your kind words and the opportunity to create your outdoor space. Please don’t hesitate to reach out if we can assist you with anything in the future.

Warm regards,
The Fresh Outdoor Team

baoru ma 2025.10.26

     

Ling was fantastic — professional, helpful, and solution-driven. She provided more than 5-star service for my Fresh Pod project. Highly recommend Fresh Outdoor!

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover 2025.10.30

Thank you so much for your kind words and glowing feedback! We're absolutely delighted to hear that Ling provided such exceptional support for your Fresh Pod™ project. Her professionalism and solution-focused approach are truly valued here at Fresh Outdoor, and we’ll be sure to pass on your praise to her.

We’re thrilled that you had a 5-star experience and sincerely appreciate your recommendation!

Warm regards,
The Fresh Outdoor Team

Evan Z 2025.10.12

     

Professional install team member, especially Eric, good Electrician. 5 Star!

Useful Report

Reply from Fresh Outdoor Sydney | Louvered Pergola | Sunroom | Pool Enclosure | Awning | Patio Cover 2025.10.13

Thank you so much for your kind words and 5-star rating! We're thrilled to hear you were pleased with the installation and especially appreciate your recognition of Eric’s work as an electrician. We'll be sure to pass on your feedback to him. If you need anything in the future, we’re always here to help.

Warm regards,
The Fresh Outdoor Team