Frank Gay Reviews

Amy Livesay 2026.04.07

     

I really regret using this company for my a/c. They are CONSTANTLY texting me with messages many of which are inaccurate and also calling me. For example, they will send you a text about a 2 hour window for service and make the appointment for that window only to send you another text (of many) that says it is a 4 hour window. Then they do not show up in the 2 hour window and tell you it is your fault. The customer service cannot actualy contact the service technician though they act like they can. They are trying to use messages vs calls to communicate but when you text, they do not text back. Literally, all the little snafus and inabilities and extra calls and texts just drive me batty. I would recommend you use a different company. They are trying to automate everything but all that happens is that they cannot actually communicate well with their customers

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Reply from Frank Gay

Amy Livesay, Customer satisfaction is our top priority, and we regret that we did not meet your expectations. We would like to investigate the issues you encountered further to ensure they are addressed promptly. Our team will contact you soon so we can discuss your concerns and work towards a resolution that meets your satisfaction.

Jubei Tendo 2026.04.07

     

Moreno and Jaymel did a great job installing our new carrier unit and we couldn’t be more happier.

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Reply from Frank Gay

Thank you for the perfect rating! We're pleased to know you had a great experience.

Wascar Baez 2026.04.07

     

Kevin Garrett great service and professional.

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Reply from Frank Gay

Thank you for the perfect rating! We're pleased to know you had a great experience.

sarah 2026.04.06

     

Mohamed provided excellent and quick service for a clog in my kitchen! Recommend :)

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Reply from Frank Gay

Your 5-star review made our day! Thanks for choosing us.

Bill Winslow 2026.04.06

     

Kalel arrived early, diagnosed the problem quickly and then promptly made the repair. He was very pleasant to work with. He even brought my empty yard waste cans from the end of the driveway up to the garage.

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Reply from Frank Gay 2024.07.25

Thank you Bill - we appreciate your 5-star review of our plumbing technician Kallel. He is an asset to our company.

Jose Santana 2026.04.06

     

Edgewood was very professional and done a great job

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Reply from Frank Gay

Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

Dali S 2026.04.06

     

Ian and Eddie were outstanding! Super smart and knowledgable about AC systems, and very kind. Excellent customer service on my AC install. They left my place very clean. I highly recommend this dynamic duo!!

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Reply from Frank Gay

Thank you for the perfect rating! We're pleased to know you had a great experience.

jaw 2002 2026.04.06

     

Jason L He did great! Quickly did the service and let me know what was wrong and communicate well

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Reply from Frank Gay

We appreciate your 5-star rating! It's wonderful to know we met your expectations.

Dana Sacco 2026.04.06

     

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Reply from Frank Gay

Dana Sacco, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Frank Gay Services. Thank you for choosing us for your needs - we appreciate your business.

Regine Grand-Pierre 2026.04.06

     

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Reply from Frank Gay

Regine Grand-Pierre, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Frank Gay Services. Thank you for choosing us for your needs - we appreciate your business.

Kate Ramsberger 2026.04.06

     

Great customer service with the admin team. Thank you.

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Reply from Frank Gay

Kate Ramsberger, Providing high-quality service is our goal, and we apologize for any shortcomings in your recent experience. Your feedback helps us identify areas for improvement, and we are dedicated to addressing any issues you encountered. Our team will contact you soon so we can discuss your concerns in more detail and work towards a resolution.

Dominique DeLoatch 2026.04.06

     

Guy was friendly knowledgeable and informative we know what we need to do and are definitely going to use them for all of needs moving forward.

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Reply from Frank Gay

Your 5-star review made our day! Thanks for choosing us.

KAD7632 2026.04.06

     

Mathew from Frank Gay Service was extremely helpful and very knowledgeable.

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Reply from Frank Gay

Your 5-star review made our day! Thanks for choosing us.

William bloomer 2026.04.06

     

did excellent work

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Reply from Frank Gay 2023.05.19

Thank you William - we appreciate your 5-star review of your electrical service at your Clermont home! We are grateful for the opportunity to earn your business!

Mark Breck 2026.04.06

     

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Reply from Frank Gay

Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

Devin Sheets 2026.04.06

     

Brad was awesome. Was very professional at tackling my problem

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Reply from Frank Gay

Thank you for the perfect rating! We're pleased to know you had a great experience.

Pete Schmutka 2026.04.06

     

Kamrin (the plumbing tech) was there, right on time as scheduled, to repair an external water supply leak at my condo. He was very, VERY knowledgeable, extremely pleasant and explained everything to me thoroughly. He also included lots of before and after pictures in the e-mail (as I was out of town at the time and had to take care of everything with him via the phone. Thanks for making THAT so easy, Kamrin!) So, a big thank you to Frank Gay Plumbing and especially to Kamrin the tech for getting this taken care so quickly. (For the record Frank Gay Plumbing-- Kamrin deserves a raise!!) Now, if only I can get the Windhover Condo Association to step up to the plate and pay for it, like they're legally obligated to do since it's an external "common element". We'll see.

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Reply from Frank Gay

Pete Schmutka, Thank you for taking the time to share your positive experience with our plumbing services! We are thrilled to hear that our team was able to meet your expectations and provide you with excellent service. Your satisfaction is our top priority, and we appreciate your kind words.

Dawn Porter 2026.04.06

     

Guy came out and did a maintenance on my ac unit. Was knowledgeable, informative, and very courteous. Took the time to explain my system to me how it works, and what I can do to increase the longevity of my unit Hands-down, best AC tech they have

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Reply from Frank Gay

Thank you for the perfect rating! We're pleased to know you had a great experience.

Kris Hardy 2026.04.06

     

Robert Roman was very nice a quick he did a great job

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Reply from Frank Gay

Kris Hardy, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

Amy DePriest 2026.04.06

     

I’ve used Frank Gay Services multiple times and they never disappoint. From the moment they arrive, you can tell they genuinely care about doing the job right. They don’t just fix the problem and leave — they take the time to make sure everything is working properly before they go, and they explain what was done and why. The technicians are professional, knowledgeable, and courteous every single time. It’s rare to find a company that consistently goes above and beyond, but Frank Gay does it every visit. Highly recommend them to anyone who wants reliable service done right the first time!

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Reply from Frank Gay

Thank you for the perfect rating! We're pleased to know you had a great experience.