Verified Company
Marshall Copeland went above and beyond for us today!
Reply from Fox Service Company
2025.04.28
Steve McDaniel, Thank you for taking the time to share your experience with us. Customer satisfaction is always a top priority at Fox Service Company. We hope to be of service to you again in the future.
On my recent HVAC maintenance program check-up, both technicians, Noah and Joel, were professional, knowledgeable and friendly. The cost of the recommended service to fix an issue seemed rather high though. However, the fix is necessary and I have a history with these folks, so it they will complete the work. As a long-time Fox customer, I have been fortunate to have had consistently good service over the years. I hope the company buys these guys lunch. They deserve it.
Reply from Fox Service Company
2025.12.15
Thank you for taking the time to write such a positive review. Our entire team at Fox Service Company works hard to ensure every customer receives clear communication, expert service, and dependable results.
Cole was an excellent communicator from start to finish and kept me informed about his arrival time. He handled everything efficiently and with great attention to detail. It was clear that he knew exactly what he was doing, and he carried himself in a very professional manner throughout. I truly appreciated how smoothly the entire process went.
Reply from Fox Service Company
2025.12.15
Thanks for your review! It means a lot to know that you felt taken care of by our technicians. At Fox Service Company, we’re committed to delivering honest, professional home service every time.
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Romario Lopez handled diagnostics for our plumbing issue today very professionally. Response time was great, and he gave us good guidance on our next steps regarding the septic tank. Thanks for the prompt service for an emergency weekend issue.
Reply from Fox Service Company
2024.05.11
Hi Angela Solis, Thank you for taking the time to review your experience with us. We value customers like you and truly appreciate your feedback!
Noah Dugas was my technician. He arrived soon after making the appointment and was informative and efficient with his service.
Thanks.
Reply from Fox Service Company
2024.01.09
Fease, We are so glad you were pleased with our service. Thank you for choosing and trusting us with your plumbing, heating and cooling needs.
Our technician Shawn from Fox was great to work with, very friendly and personable and fixed the problem with a clear explanation of what was needed to be repaired.
Reply from Fox Service Company
2025.12.12
We’re honored by your kind words. Thank you for letting us know that the service met your expectations. Fox Service Company is proud to be a trusted home service provider here in Austin.
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Overpriced! Messy! Bad experience. Total rip off.
Reply from Fox Service Company
2025.12.12
We appreciate your feedback and understand your frustration. Your experience isn’t what we strive for, and we’d welcome the chance to speak with you about it. Please give us a call at +1 512-488-1120.
Shane Stone is excellent. Troubleshooted
The problem and fixed it.
Reply from Fox Service Company
2024.04.13
Hi Jenny Gilchrist, Thank you for choosing Fox Service Company! We are committed to our customers and value your feedback. If your friends and family are ever in need of our plumbing, heating and air conditioning services, we would be happy to help them.
Very professional and knowledgeable.
Reply from Fox Service Company
2025.12.12
Thanks so much for sharing your experience. Our team takes great pride in being prompt, respectful, and thorough and we’re grateful for the opportunity to show that in action. Fox Service Company is here for all your home service needs in Austin.
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Quick, efficient, knowledgeable and friendly service. We will ask for Marshall Copeland by name for future plumbing needs!
Reply from Fox Service Company
2025.12.11
It’s always great to hear when our work makes a difference. Thanks for your kind words and for choosing Fox Service Company. Whether it’s a quick tune-up or a larger job, we’re here to keep your home running smoothly.
Romario Lopez was polite, respectful, explained clearly and precisely for what was completed. Very thorough and careful we are extremely pleased. We trust Fox and Romario is the epitome of excellence in his work and communication.
Reply from Fox Service Company
2025.12.11
Thank you for sharing your experience with us. At Fox Service Company, we aim to make every service call as smooth and professional as possible. Your review means a lot to our team.
This plumber was great and explained things so that I was able to understand and follow along with him on the repairs. Very patient and professional plumber.
Reply from Fox Service Company
2025.12.11
Thank you so much for taking the time to leave a thoughtful review. We're thrilled to hear you had a great experience with our team. At Fox Service Company, we take pride in providing dependable, high-quality home services across Austin and beyond.
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Shane and Elizabeth answered all my questions and did an outstanding job. Very capable, friendly, timely and knowledgeable. Given that the part was under warranty, the labor cost seemed very high that’s why only 4 stars). We were very pleased with their recommendations and care given to help our system last.
Reply from Fox Service Company
2025.12.11
Thank you for sharing your experience! We know how important it is to have a team you can rely on, and we’re honored to be that team for you. The crew at Fox Service Company is proud to provide top-quality service across Austin.
Our experience with John Price was amazing. He arrived and gave us a bid for several different projects and we decided that at the moment we could only do one and asked him when he could come back and do the project. His reply was I can do it right now. So John went out and got his tools and within about an hour and a half he had finished exactly what we wanted. Amazing job.
Reply from Fox Service Company
2025.12.01
Your feedback is sincerely appreciated. We’re proud to be a trusted name in home services here in Austin, and it’s customers like you who keep us motivated to improve every day. Thank you for choosing Fox Service Company.
Shane Stone did a great job.
Reply from Fox Service Company
2025.12.11
We’re thrilled to know you had a great experience. At Fox Service Company, we treat every home as if it were our own, and we’re proud to serve the Austin area with trusted, professional service. Thank you again for your feedback.
Appreciated prompt response to my service request. Edan explained things in terms I could understand and recommended a permanent fix for the problem.
Reply from Fox Service Company
2025.12.11
Thank you for your review and support. Our technicians love what they do, and hearing this kind of feedback motivates us to keep raising the bar. We’re proud to serve homeowners across Austin.
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