Verified Company
Bill was very nice, but the job was completed quickly and not thoroughly. Taken after cleaning, the photo below shows where there was an area carpet under the dog bed. You can see the carpet exposed was a much darker color (dirty) - and remained so after cleaning. I asked Bill about it and, if I understood correctly, he said that the carpet exposed to the light had changed color. That didn't make sense to me (as the carpet exposed, was darker.) I had a second company come a few weeks later, for the same cost. After the second company cleaned, there is a tiny, barely discernable, difference between the area that was under the area rug and the exposed carpet, and many other stains were addressed and resolved satisfactorily. Unfortunately, I recommend looking beyond Zimp, for carpet cleaning services.
Reply from Zimp
2025.10.09
Hi Melinda, thank you for taking the time to share your experience. We’re truly sorry to hear that the results didn’t meet your expectations. While we're glad you had a positive interaction with Bill, we regret that the outcome of the cleaning left you disappointed. Your feedback is important, and we’ll use it as an opportunity to improve our service. If you’d be open to connecting further, we’d appreciate the chance to better understand what happened and see how we might make things right.
I’d highly recommend Zimp! Bill did a wonderful job on our sofa sectional and went above and beyond to ensure all stains were removed. Very professional and responsive as well. Thank you!
Reply from Zimp
2025.10.02
Thank you so much, Jamie! We're thrilled to hear that you had such a great experience with Bill and that your sectional is looking refreshed. We truly appreciate your recommendation and kind words—it means a lot to us. If there's anything else we can do for you in the future, don't hesitate to reach out!
We have worked with Zimp/Bill for over 10 years and appreciate how great our carpets look after and his attentive customer service.
Reply from Zimp
2025.08.02
Thank you so much, Diane! We truly appreciate your loyalty over the years and are so glad to hear you've been happy with both the results and our service. It's always a pleasure working with you, and we look forward to many more years of keeping your carpets looking their best!
Great job. Quick response to email. Personable service.
Reply from Zimp
2025.07.30
Thank you so much, Michael! We're thrilled to hear you had a great experience and appreciated our quick communication and personable service. It means a lot to us that you took the time to share your feedback—we truly value your support!
We had a great carpet and upholstery cleaning experience with Zimp. Bill was on-time, quick, and did an outstanding cleaning job on multiple 2nd floor rooms. We had some problem spots that he was able to give extra attention. Great communication. Outstanding value. Will use again!
Reply from Zimp
2025.07.26
Thank you so much, Jeff! We're thrilled to hear you had such a positive experience with our carpet and upholstery cleaning services. Bill will be especially happy to know his hard work and attention to detail made a difference. We truly appreciate your kind words and look forward to helping you again in the future!
Such a great service. We’ve been using Zimp for several years and they have our carpets looking new, despite our big dog who sheds a lot and creates messes!
Reply from Zimp
2025.07.26
Thank you so much, Johanna! We truly appreciate your continued trust over the years. It means a lot to know that we've been able to keep your carpets looking fresh, even with your lovable, messy pup around! We're always here to help keep your home feeling clean and comfortable.
I can't believe I haven't written a review yet. We used Zimp in our apartment that had carpet for about 7 years. Excellent service every single time. We now live where we have hardwood floors so we don't use Zimp as much. However, we've had some sick cats a couple of times which results in some urgent scents that need to be addressed. Bill is timely, professional, kind, and the work done is always exceptional.
Reply from Zimp
2024.08.12
Thanks for the nice words. I look forward to the next time.
Verified
I can't believe I haven't written a review yet. We used Zimp in our apartment that had carpet for about 7 years. Excellent service every single time. We now live where we have hardwood floors so we don't use Zimp as much. However, we've had some sick cats a couple of times which results in some urgent scents that need to be addressed. Bill is timely, professional, kind, and the work done is always exceptional.
Once again Zimp did an excellent job on a carpet that hadn't been cleaned in over 4 years! Didn't think it could be restored so well. Fair price, good communications, and not some overbooked newcomer or corporation who doesn't care about you as a person. Completely and totally recommend!
Reply from Zimp
2024.08.12
Thanks Charles. All the best in your new endeavors.
Bill at Zimp is great to work with. He shows up ontime. Specializes and personalizes each space to be cleaned. A very good communicator from start to finish. I think the pricing is right where it should be. Wendy- 20 years of Property Management service in Seattle
Reply from Zimp
2024.08.12
We've been working together for about 10 years. I count that as a privilege. Thanks.
This is the second time we have had Zimp out to clean the upholstery on our couch and we are thrilled with the results. We have a light colored couch that easily attracts dog hair and various dirt/stains over time that can be tricky to get out. Both times they have come out, Zimp has been kind, courteous, efficient and very fairly priced. We will definitely have them out again in the future!
Reply from Zimp
2024.08.12
Lauran, you are a pleasure to work with. Thank you for your continued business.