Verified Company
Forge Lifts has been maintaining two lifts in our residential block in Canterbury for just over a year. The engineers are always polite and competent, and the team in the office is always happy to help with our enquiries. Highly recommended!
Reply from Forge Lifts
2025.09.17
Thank you for leaving a kind review.
- Jacob
- Jacob
Forge Lifts as a whole has proven to be a knowledgeable, approachable, and customer-focused team. Highly recommended for reliable lift services. In addition to resolving the issue, the engineer provided clear and informative guidance on ongoing lift performance and maintenance.
Reply from Forge Lifts
2025.07.21
Hi Sian, thanks so much for your kind review.
The lift engineer who attended was exceptionally polite, professional, and helpful. They diagnosed and resolved the issue quickly and efficiently, and also took the time to offer valuable advice. The entire team at the company is welcoming, friendly, and a pleasure to deal with. Highly recommended.
Reply from Forge Lifts
2025.07.21
Thanks so much for your kind review, Emily!
Forge lifts do not know how to communicate with their Clients. Rude & unprofessional written communication from Megan and Liam to a Client that had 5 service contracts placed, all have since been terminated. If you want to work with a lift engineer that knows how to communicate respectfully, avoid Forge Lifts like the plague.
Edit: Operational issues do not justify personal insults. To see the owner support this type of behaviours shows the unprofessionalism runs from top to bottom at Forge. Our residents have only benefited from Forge's removal from the portfolio.
Reply from Forge Lifts
2025.07.15
Hi Kyle, I’m sorry you have felt the need to leave a 1 star review. We believe we have given you the best service we are capable of.
For context, you are a property manager for Red Rock Property Management. We have tried to settle thousands of pounds in overdue invoices owed to us, but have been ignored at every step.
Because of this, we have had to escalate to your bosses, and you have left this review.
For context, you are a property manager for Red Rock Property Management. We have tried to settle thousands of pounds in overdue invoices owed to us, but have been ignored at every step.
Because of this, we have had to escalate to your bosses, and you have left this review.
Forge Lifts provide lift PPM services for our client's portfolio of sites primarily based in London and Oxford and with an additional site in Bath. They have been contracted to provide services for over 1 year so far. Unify and our client have been extremely impressed with the services provided to date and there was no hesitation in renewing the PPM contract for a 2nd year. Communications are exceptionally prompt and queries dealt with efficiently and effectively. The team at Forge are always on hand to assist and the engineers who attend are polite and professional. Thank you to Megan the customer service lady who works extremely hard to keep standards at a high level and also thank you to Alan the Business Development Manager who keeps in regular contact to ensure all is running smoothly. 5 stars awarded to Forge Lifts who come highly recommended by us.
Reply from Forge Lifts
2025.03.25
Thank you so much for your kind review! Working with Unify has been a pleasure and we look forward to our continued relationship.
Great company to work with, good communication with quick response times to issues that need resolving. Engineers knowledgeable and professional whether here on a routine maintenance visit or for other issues with our two lifts. Switched to Forge Lifts a few years ago after being let down by our previous service provider, would high recommend.
Reply from Forge Lifts
2025.02.11
Thanks so much for your kind review :)
After dealing with numerous lift companies over a 4 year period, I found Forge Lifts. They are truly amazing from prompt responses to emails/calls, competent engineers. Highly recommended and I would not hesitate to recommend them
Reply from Forge Lifts
2025.02.10
Thank you so much for the kind review, Amanda, it has been a pleasure to work with you.
We cannot thank Forge Lifts enough for all their hard work and persistence in sorting out our issues with our dumb waiter lift system. Unfortunately due to a fault with our 3 phase circuit, this lead to several faults with our lift. Forge Lifts engineers were always extremely polite, punctual and very knowledgeable.
We will be using Forge Lifts in any further issues we have in the future and would highly recommend.
Special thank you to Alan, Jacob for always being available to chat to by phone, with constant updates and a massive thank you to the engineer Liam who went above a beyond in getting us going again.
Reply from Forge Lifts
2024.03.21
Hi Andrew,
Thank you so much for the kind review!
I will pass your feedback to the team!
Thank you so much for the kind review!
I will pass your feedback to the team!
Having properties in both Ashford and Medway, I need a lift maintenance company I can trust. Forge Lifts consistently delivers. Their fast response and expert lift engineers ensure our tenants always have safe and operational lifts
Reply from Forge Lifts
2023.10.04
Thanks for the 5 star review, Gary! We’re glad that your experience has been a positive one, and look forward to many more years of business with you.
Forge Lifts have been maintaining my lifts in Ashford for around 8 months, the engineer Peter is always polite, professional and carries out lift maintenance and repairs to a high standard.
Would highly recommend this lift company!
Reply from Forge Lifts
2023.09.18
Many thanks for the kind review!
- Jacob
- Jacob