Verified Company
I called here to schedule a simple fix for a running toilet in my rental. Just the flap had to be replaced. I explained the issue. Quick scheduling. Unfortunately the person they sent to my unit told them that the whole toilet needed to be replaced because the flush button on top was sticking, also started pushing buttons on the water softener saying “I never saw one of these. I’m not sure what to do”. I never called for the water softener. I had to call the office and tell them to get their plumber out of my house. I don’t need someone so inexperienced that they never saw a water softener or trying to recommend needing a new toilet for a flush button. (The toilet is only 5 years old) Not sure about all the positive reviews but definitely don’t want someone that inexperienced doing work on anything.
Reply from Flow Pros Plumbing
2025.12.14
Thanks for the feedback jb. We will look into this matter and get back to you on a solution for your toilet. Thanks.
Updated post and rating - I had a really bad interaction with the first tech Elijah and was ready to call a different company even though having a warranty on the previous work that was done. But after speaking to management they had Bradley come out. Bradley was fantastic, polite and courteous the entire time. He was able camera my line and explain the current status and recommendations for a way ahead. Bradley did not try charging me for work I did not need done but instead wants to work with me to ensure we identify the actual problem so we address that.
Reply from Flow Pros Plumbing
2025.12.12
Ray, thank you for elevating this concern and I will have Management reach out in regards to this issue. It should still be under warranty so there may be some type of miscommunication with what transpired. Thank you.
We called Flo Pros after we ran into unexpected problems attempting to replace our toilet. They were very responsive, prompt, professional, and gave us a more than fair price for the work that was required. Our technician was Alex and not only did he come out twice, but the second time was on a Sunday. He absolutely went above and beyond in helping us. I will definitely be using Flo Pros for any work in the future!
Verified
Updated post and rating - I had a really bad interaction with the first tech Elijah and was ready to call a different company even though having a warranty on the previous work that was done. But after speaking to management they had Bradley come out. Bradley was fantastic, polite and courteous the entire time. He was able camera my line and explain the current status and recommendations for a way ahead. Bradley did not try charging me for work I did not need done but instead wants to work with me to ensure we identify the actual problem so we address that.
The young man Elijah was awesome.He did a great job,was very knowledgeable, a very pleasant young man.You should be proud to have him represent your company.Thanks so much
Reply from Flow Pros Plumbing
2025.12.17
Pat. Thanks for the awesome feedback on elis plumbing service for your home. We appreciate the kind feedback and look forward to helping all future plumbing needs.
Guys were great. Khalil did a great job and saved me a couple bucks. Thanks.
Reply from Flow Pros Plumbing
2025.12.04
Thank you, Kevin! We're delighted to hear that Khalil provided excellent service and helped save you some money. We appreciate your feedback and look forward to assisting you again.
Called for leak protection. The woman who answered said they do. When they arrived, they said they DIDN'T do leak protection AND charged me $100+ service fee that was NEVER mentioned beforehand.
Reply from Flow Pros Plumbing
2025.11.26
Hi Tiago, I’m sorry to hear about your experience with us. It sounds like there was a significant miscommunication about our services and fees, and for that, I sincerely apologize. I’ll be looking into how we can improve our communication process to ensure this doesn’t happen again. Thank you for bringing this to my attention.
Bob did a great job installing my new water heater. He also offered his expert advice concerning maintenance of and upgrades to my home's water system.
Reply from Flow Pros Plumbing
2025.12.11
Thank you so much, David! I'm delighted to hear that Bob did a great job installing your new water heater and that his expert advice was helpful for your home's water system maintenance and upgrades. We greatly appreciate your feedback and are always here to assist you with any future plumbing needs!
Great job. They offered three options for repair and made a solid recommendation. I appreciate the plumber/technician not pushing me for the most expensive option and being honest. It may not have been the easiest route for him but that’s not what matters. They accommodated my budget unlike the 3 other companies I had out. Highly recommend
Reply from Flow Pros Plumbing
2025.12.11
Thank you so much, Eric! I'm glad to hear that our team's honest approach and budget accommodation stood out to you. We always strive to provide options that match our customers' needs and priorities.