Floating Floors Direct Reviews

Helen Howie 2026.09.11

     

My builder just inspected the work, 3 bedrooms, a corridor and stairs, done by Floating Floors Direct. "What a good job, I couldn't do better myself" Not only done well, explained properly, done on time and left clean and tidy. I chose Floating Floors Direct because of their reviews and how honest and direct Bill was. It did help that they were thousands cheaper than the nearest other quote.

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Reply from Floating Floors Direct 2026.09.11

Hi Helen
Thanks for the nice words in your review you were a pleasure to deal with.
Bill

Scott Darlington 2026.08.10

     

Bill from floating floors direct and his installers Matt and Adam are extremely professional and deserve the 5 stars. The price quoted was not only the best price but the whole process was smooth and efficient and we are so happy with our new floor. We will definitely be using Bill again and can’t thank him enough. Scott Darlington Wahroonga UPDATE 02/09/25 I’ve just Had Bill from Floating Floors Direct install my carpet and yet again he has delivered an excellent job. The price was good and the team that installed the carpet was outstanding. I’ve used this company twice and I’ll continue to use them for anything else I need in the flooring area. Updated 10/08/2026 Just had Bill from floating floors direct install new carpet in my house for the second time and the job was completed with excellent results. The original carpet was re installed as a warranty claim from the Australian manufacturer and Bill organised the whole process with true professionalism as usual. If I could give 6 stars i would as he deserves it. Thanks for the outstanding service Bill.

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Reply from Floating Floors Direct 2025.10.20

Thanks Scott its always a pleasure working with you.

Jing Jin 2026.08.03

     

We are very happy that we chose Floating Floors Direct. Bill was genuine, knowledgeable and clearly focused on what would work best for us. Throughout the process, he gave us thoughtful, practical and professional advice, particularly around product selection, subfloor preparation, staging the installation while we were still living in the house, and the treatment of the stairs. Matt and Adam, the installation team, were outstanding. They were highly skilled, efficient and careful, and handled every issue that we had initially thought might be difficult in a practical and professional way. They completed the job on schedule, and we are extremely pleased with the finished result. There was a longer lead time before installation, but in our view, the quality of the advice, workmanship and overall experience far outweighed the wait. We would highly recommend Floating Floors Direct, Bill, Matt and Adam.

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Reply from Floating Floors Direct 2026.08.08

Hi Jing

Thanks for the review it was a pleasure dealing with you.
Bill

macca 2026.06.16

     

Easy. Knowledgeable. Honest. And fast.

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Reply from Floating Floors Direct 2026.06.16

Hi Macca
Thanks for the feed back it was a pleasure dealing with you.

Nicholas Broadbent 2026.04.21

     

Great service and product from Bill, Matt, Adam and Warren. Highly recommended.

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Reply from Floating Floors Direct 2026.04.21

Hi Nicholas

Thanks for taking the time to leave a review much appreciated hope all goes well with the rest of the build.

Thanks
Bill

Lynette 2026.04.16

     

We had our flooring installed and couldn’t be happier with the whole experience. Bill was incredibly professional, responsive, and knowledgeable from the very beginning. He took the time to explain everything clearly, provided honest and helpful advice, and made sure the timing worked well for us. His communication made the entire process feel smooth and stress-free. Matt and Adam were outstanding. They were highly skilled, detail-oriented, and took genuine pride in their work. It’s rare to come across trades who are not only experienced, but also so careful, respectful, and easy to communicate with. They kept everything clean and organised throughout, which we truly appreciated. The final result looks beautiful with a clean, seamless finish. You can really see the quality in their workmanship. Thank you to the whole wonderful team. We genuinely appreciate the care and effort that went into this job. Highly recommended!

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Reply from Floating Floors Direct 2026.04.16

Hi Lynette

Thanks for your great feed back it was a pleasure to deal with you

Thanks Bill

Jess Genesh 2026.02.05

     

Amazing work done. Will definitely choose them again if need floor installation. Highly recommend.

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Reply from Floating Floors Direct 2026.02.06

Hi Jess

Thanks for taking the time to leave the review look forward to working together again.

Floating Floors Direct

VIC CISCATO 2026.02.05

     

To replace carpet in your living and dining room about 60 square metres is a time consuming task. You have to get it right, and I found that Floating Floors Direct were eager to help in this regard. Thank you Bill Grogan for your assistance during the selection process but also the unexpected costs that may arise during installation, was made clear so I knew what I was up for if the worst happened. The installation team were very professional, they moved all the furniture and did an excellent job, Matt and Adam, down to earth good blokes, very experienced, highly recommend them.

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Reply from Floating Floors Direct 2026.02.06

Hi Vic

Thanks for taking the time to leave the review it was a pleasure working with you.

Floating Floors Direct

joe scaf 2025.11.25

     

Bill sorted out new vinyl for my store in next to no time at all absolute life save and the price was fair thanks will definitely use again for future stores

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Reply from Floating Floors Direct 2025.11.26

Thanks Joe

It was a pleasure working with you and look forward to working together again.
Thanks
FFD

Chef Simonetta 2025.10.21

     

We had an outstanding experience with Floating Floors Direct Hornsby! We needed old carpet removed and new bamboo floorboards installed to match the rest of our house, and they absolutely delivered. Their attention to detail was exceptional, especially when it came to matching the existing bamboo—the new floors blend in perfectly, which we didn't think was possible. The team was incredibly careful, even managing to gently remove and reuse the original skirting boards, saving us a significant amount of money and hassle. They completed the job efficiently, professionally, and best of all, the entire project didn't break the bank. Highly recommend them for their skill, care, and fantastic value!

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Reply from Floating Floors Direct 2025.10.22

Thanks Chef was a absolute pleaser working with you hope to work with you again one day.

All the best

Bill

Luke Dobrovic 2025.10.20

     

Bill and Matt were excellent in sorting and installing our new floors. Fast and efficient turn around and installation was flawless. Highly recommend!

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Reply from Floating Floors Direct 2025.10.20

Thanks Luke was great working with you

Don Walters 2025.08.27

     

I was stuck trying to match some floor boards for weeks. Floating floors sorted it straight away. Top service. Great guy. 👍🏼

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Reply from Floating Floors Direct 2025.10.20

Thanks Don glad we could help.

Syd Roos 2025.06.25

     

Whlst we did not go ahead Bill was helpful with a prompt competitve offer, easy and direct to communicate with.

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Reply from Floating Floors Direct 2025.06.25

Hi Syd
Thanks for your review if there is anything we can help with in the future
please give us a call.
Thanks Bill

Dania K 2025.04.28

     

Bill was so down to earth and honest during the floor selection and measurement process and his quote was competitive. His layers - Matt and Adam worked 10 hr days with no breaks to get the job done. Their work is impeccable and they were beyond dedicated. We LOVE our new spotted gum floor. Can't thank this team enough or recommend them highly enough.

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Reply from Floating Floors Direct 2025.04.28

Thanks Dania
It was a pleasure dealing with you.
Thanks Bill

Elissa Marchant 2025.03.06

     

Great communication & accommodation for my little secondary job and super fast delivery of stock. The previous main area install went smoothly and looks fantastic. Thank you very much.

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Reply from Floating Floors Direct 2025.03.06

Thanks Elissa
We are always happy to help.

Gina Arkell 2025.01.09

     

Very happy with the whole process, from Bill’s advice in the store to the actual installation with Matt and Adam. Work was completed ahead of schedule and Matt and Adam were easy to have in my home and were always friendly and accommodating of my wishes. Would highly recommend to anyone considering new flooring.

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Reply from Floating Floors Direct 2025.01.10

Hi Gina
Thank you for the nice review it was a pleasure working with you.

Adam Onslow 2024.12.20

     

Great advice, outstanding workmanship.

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Reply from Floating Floors Direct 2024.12.20

Hi Adam
It's been a pleasure to help.

Troy Rauschenbach 2024.11.24

     

Thanks Bill the carpet looks fantastic. The installers Shannon and Jessie did a terrific job and made the whole process easy.

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Reply from Floating Floors Direct 2024.11.24

Thanks Troy it was a pleasure working with you.

Eamonn Fitzsimons 2024.11.16

     

Bill and his team were incredibly helpful from the get go. Their insights and product recommendations made the whole process super easy. Installation was organised quickly, efficiently and we’re very happy with the end result. Thanks again Bill!

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Reply from Floating Floors Direct 2024.11.17

Hi Eamonn
It was a pleasure working with you Warren sent me a photo of your stairs they looked amazing.
Thanks Bill

Chris Hawke 2024.11.15

     

Very happy with the result!!

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Reply from Floating Floors Direct 2024.11.17

Hey Chris
Thanks for the review pleasure working with you.
Bill