Flamingo Beauty - Luxury Nail Spa in Reading Reviews

Very disappointing: poor quality & time management I had booked a pedicure appointment for 11 am on a Saturday. Upon arrival, I was told to wait until someone was next available. There was another client also waiting, and after about 10-15 minutes, she complained to the staff and was assured it wouldn’t be long. Despite being seated right next to her and asking for an update three times, I received no response. Finally, I got up and asked directly, only to be told it would be another 15 minutes. I was seated in the pedicure chair around 11:20, and a staff member informed me they only offered gel pedicures. I had booked for regular polish due to the price difference and personal preference. He insisted that gel was all they offered and at the same price. When another colleague came, they contradicted him, stating that they do offer polish at a different price (a £3 difference). This inconsistency was frustrating. By the time someone actually started working on my nails, it was 11:40. Unfortunately, I ended up with square toenails without being asked for my preference, as is usually done. Admittedly, I was distracted on my phone, but I was so over the wait that I just wanted it to be done. I chose a glittery nail polish, and I noticed the nail tech added acetone to the polish to make it more fluid, indicating it was old. After finishing, another staff member asked if it was okay. When I mentioned it wasn’t shiny, she blamed the glitter. However, glitter is naturally shiny, suggesting the polish was indeed old. While the staff were friendly, the place was clean and the scrub was nice, I was very disappointed with the time management and the quality of the pedicure. My toenails look awful and wonky. Definitely not in a rush to go back and won’t be recommending

Amazing nails and customer service! I had a lovely experience while getting my nails done at Flamingo beauty. All of the nail techs were extremely lovely, especially Kimberley and Alex. My nails look beautiful and I will be returning!!

I’ve been getting my nails here for a little while now, and I absolutely love it here. The staff are so friendly and the nails always look incredible, and they make sure you have exactly what you want. Would definitely recommend to a friend and is now my go to nail place!

Never visiting this ‘salon’ again I have been a regular loyal customer for at least 3 years now. I encouraged my mum and sister to come here for their nails and pedicures as well. I booked an appointment in the middle of May for a pedicure as there was a 40% discount for loyal customers. I questioned David as to how the discount works as my mum also received a discount code but no longer can get her nails done- so was going to use/pay for my sister to get her nails done with the 40% as well. David was extremely rude when discussing this via their Flamingo messenger. He explained the discount is only to be used by the customer who received the email (which is absolutely understandable but I just wanted to ask. David finally understood my point which was that how are they going to check that every person who uses the discount is the person who received the email…are they going to ID their customers? He took this into consideration, said my point was valid and refunded me the deposit I had paid for my sisters appointment. I then arrived for a few days later for my appointment and there was a slight misunderstanding with the time it was booked for, no issue I waited and John was able to do my pedicure. No problem in this situation! HOWEVER, I then went to book another appointment for myself to get extensions, I logged in online as usual and it said I can no longer make a booking, so I tried with my mum emails and it worked. Almost as if they had blocked my account, so I called up spoke to Sophie and explained, which she claimed she had no idea what had happened. She said she was going to speak to David and call me back. A week later and I’m still waiting for that call. They were happy to take my money for my appointment then block my account. Instead of explaining what the issue was, they have now lost myself as a ‘loyal customer’ which was said by themselves but I will also make sure my mum and sister no longer use their shocking services. I have always recommended them when asked, but this will no longer happen. I am disgusted at the behaviour and customer service of a supposedly number one nail salon.

Basic nails As a person who regularly does nails and nail art, would say this nail salon offers a rather basic operations. A nail art sticker was applied to my nails with it's plastic backing, 4 layers of nail polish before protective coating were applied which made the surface uneven. If you want nail art and design I would visit a more specialised establishment. Service was average relatively poor customer service, similar to service received at a fast food chain (without the speed).