Agent was friendly, experienced, efficient, able to describe his services clearly, and understood even a difficult situation which arose when the master circuit for the generator appeared to be damaged and blown out.
The service was five stars but I just want to comment on your credit card requirement notification email. It's wording is kind of hostile, threatening, and un-friendly. It made me feel like you think I am some sort of scamster. You might want to consider a more friendly wording, and perhaps waiving it for repeat customers whom you trust.
Reply from Fitch Electric
2026.01.30
Thank you, David — we truly appreciate the 5-star review and your honest feedback.
We’re sorry that the wording of our credit card notification came across as unfriendly. That was never our intention. It’s in place to protect both our customers and our technicians, but we understand how it may have felt impersonal.
We’re actively working on improving the tone of that communication. For customers who prefer a more streamlined experience, we also offer annual service plans that include hassle-free maintenance without the need for pre-authorization each visit.
We value your business and appreciate you taking the time to share this with us — feedback like yours helps us improve.
We’re sorry that the wording of our credit card notification came across as unfriendly. That was never our intention. It’s in place to protect both our customers and our technicians, but we understand how it may have felt impersonal.
We’re actively working on improving the tone of that communication. For customers who prefer a more streamlined experience, we also offer annual service plans that include hassle-free maintenance without the need for pre-authorization each visit.
We value your business and appreciate you taking the time to share this with us — feedback like yours helps us improve.
Verified
The photos showed that it is not working. The outlet is good. The bulbs is good as well.
Can I bring these to your shop?
Reply from Fitch Electric
2026.01.20
Hi Paul — we don’t have any record of working with you and we have not serviced this lamp. We are not a lamp repair company. This review appears to have been posted to the wrong business. Please feel free to message us with the address/phone number used and we can confirm, and we’d appreciate you updating the review accordingly. Thank you.
