Verified Company
Update: I guess when you are told you are canceled....doesnt mean your canceled..
No fix, didnt reach back out. There reply shows that they don't read messages fully. As per attached messages, I stated did not know of and was never sent a cancellation form...I was sent a freeze form which i said wouldnt end up working. The employee replied with ok youre account is cancelled and will end in 30 days. (Apparently employee no longer works there...so that's the customers problem 🤦♂️)
When finding out i was still being charged I reached out, no response, week later another charge I called and then they canceled but claim I never canceled even with screenshotted proof, so they kept the extra $150 they deducted from my account...yes this is over $150.
FYSA: 5 star reviews are incentived.
Leaving a review since I can't get a timely response or action from them. I canceled my membership and was told I would get charged for 30 days, no problem. I noticed I was still being charged after a month and reached out and recieved no response. I called and left and message and they got back to me several days later, stating I "froze" my account which is why im still being charged cause it falls off. What's funny is my account was never frozen, kept being charged the entire time. I even said that im a federal employee during this shutdown not getting paid and no one seems to care. Screenshots attached to show the transparency and legitimacy of my claim. They seem all motivated to help, until it comes to money.
الرد من Fishers Fit Body Boot Camp
2025.11.09
Hey tom! We communicated at the end of the day and sent a cancelation form to you, which we cancelled immediately. Vanessa is no longer here as well. We feel we responded quickly, within seconds even . The cancellation form from you wasn’t even submitted yet, and we took care of you anyway. We have spoken to the coaches and know they took great care of you with modifications and support along your journey. We have been sympathetic to you and even more so for serving our county. Tom, we are here to help clients and our mission has always been to help our clients never about money.
