FirstLight Home Care

FirstLight Home Care Reviews

Excellent rating
     
4.7 | 134 reviews
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FirstLight Home Care
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4.7

| 134 total

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tracy dillon
tracy dillon 2026.08.30
     
FirstLight Home Care caregivers looked after our Aunt during her final days. They treated her with compassion and professionalism. We were totally satisfied with their services and grateful for their kindness to our Aunt.
Reply from FirstLight Home Care 2026.09.01
Thank you so much for your kind words and for trusting FirstLight Home Care North York with your aunt’s care during such an important time. It was an honour for our caregivers to support her and your family during her final days.

Providing compassionate, respectful and dependable home care while ensuring comfort and dignity is at the heart of what we do. We’re grateful to know that you felt supported and were happy with the care our team provided.

Thank you again for your trust and for taking the time to share your experience.
KA
KA 2026.08.17
     
'FirstLight Home Care' offers high quality care services. Both Monique and Eric are a power-house, who go beyond and above to assist their patients. What is particularly wonderful about their service is the timely response to any request. On several occasions, we requested accommodations outside office hours and they didn't hesitate to assist. On top of all, they do their job with true compassion, care, and respect. I wish I could give them 6-Star review. Thank you so much for your services.
Reply from FirstLight Home Care 2026.08.28
Thank you so much for such a wonderful review! Your kind words truly mean a lot to our entire team.

We know that care needs don't always happen during regular business hours, so being responsive and available when families need us is something we take very seriously. It's wonderful to hear that this has made a difference in your experience with us.

Most of all, thank you for recognizing the compassion, care and respect that our team puts into what we do. Providing dependable, thoughtful care and being there for our clients and their families when they need support is at the heart of FirstLight Home Care of Halton.

We're incredibly grateful that you took the time to share your experience. Reviews like yours are a meaningful reminder of why we do what we do and it has truly been a pleasure being there for you when you've needed us.
Dean Palmer
Dean Palmer 2026.08.14
     
Reply from FirstLight Home Care 2026.08.17
Thank you Dean! Much appreciated! Wishing you and your family all the best! Regards to your Mom. :)
Margaret Roberts
Margaret Roberts 2026.08.14
     
Karen and her staff provided excellent service for my 96 year old mother when she experienced a sudden cognitive decline and needed round the clock support for her safety and well-being. We had no worries while my family searched for the right place for her to live next. The First Light staff advocated for Mum’s needs and happiness at her retirement home, and went out of their way to ensure we were informed daily as to her activities and well-being. They were able to fit into the routines and activities of her current home, and made sure she was busy and kept up with her friends at meals. They quickly grasped her personality and preferences while accommodating the challenges of communication with a person living with dementia. I recommend their services without reservation
Reply from FirstLight Home Care 2026.08.17
Thank you so much for your kind words and for taking the time to share your experience. ❤️

It was an honour to care for your mom during such an important transition. We know how overwhelming it can be when a loved one experiences a sudden cognitive decline, and we're grateful we could provide the 24-hour senior care, dementia support, and companionship your family needed while you searched for the right long-term living arrangement.

Our goal is always to provide more than just care. We want every client to feel safe, engaged, respected, and seen as an individual. I'm so glad our caregivers were able to get to know your mom's personality, support her daily routine, encourage social connections, and keep your family informed with regular updates so you had peace of mind.

Thank you for trusting FirstLight Home Care North York with your mom's care and for recommending our team. Wishing you and your family all the best!
Carolyn Achonu
Carolyn Achonu 2026.07.26
     
First Light ,s nurse has been providing daily treatment for the last 7 weeks .They provide professional service in a excellent way.
Margaret Roberts
Margaret Roberts 2026.07.20
     
Marvellous care From our first contact, Karen was accommodating, understanding and extremely competent. Support was put in place quickly and, over time, there was never a lapse in care. This meant that we had time to research, visit and find the perfect next care home for our mother as her needs had changed so quickly without warning! Each caregiver was able to adapt to our mother's personality and needs, with communication obviously occurring between the caregivers and Karen. Caregivers accommodated our mother's needs, advocated for her, and most recently helped us unpack and set up in her new rooms. For over two months (almost 3!) we didn't have any worries about care or safety.
Date of experience: 03 May, 2026
Janez P
Janez P 2026.07.19
     
I cannot say enough amazing things about FirstLight Home Care of North York. Excellent night-time care to assist my mom during the overnight hours, and the service has been outstanding. The caregivers are punctual, deeply respectful, and highly professional. They handle midnight medication, repositioning, and bathroom assistance with great care. It has given our entire family total peace of mind. Absolute lifesaver for our family. The administration team is also very responsive, with daily reports, flexible scheduling, and easy communication. Knowing my mom is in such safe, caring hands gives our family immense peace of mind. I highly recommend their services to anyone looking for premium senior care in home or out.
Reply from FirstLight Home Care 2026.07.19
Thank you so much for your kind and thoughtful review. ​ We're so grateful you trusted FirstLight Home Care North York to care for your mom. Knowing our caregivers were able to provide compassionate, reliable overnight home care and ​bring your family peace of mind is ​very rewarding for our entire team. We ​are committed to responsive communication, flexible scheduling, and and making the home care experience as smooth as possible.

It was an honour to support your family, and we wish your mom all the very best. Thank you again for your trust and recommendation. 🙏
Salman Umar
Salman Umar 2026.06.21
     
Karen and her team at FirstLight have been excellent for my elderly parents. Karen is friendly, professional, and always available. She communicates well and is quite accommodating. Her PSW staff are similar to her and at home their care is supportive to our family needs. I would wholeheartedly recommend Karen and her team.
Reply from FirstLight Home Care 2026.06.22
Thank you so much for your kind words and recommendation.

At FirstLight Home Care North York, we are committed to providing compassionate, professional, and reliable home care services that help seniors remain safe, comfortable, and independent in their own homes. We are grateful for the trust you have placed in our team, and will continue to provide personalized care and responsive communication that families deserve.

Thank you so much for your trust and for allowing us to be part of your parents' care journey. Take care :)
Misbah Ul Arfeen
Misbah Ul Arfeen 2026.06.03
     
Firstlight Homecare aapka Dil se Shukriya ,aap hamare abbu ko jis izzat,mohabbat aur dekhbhal k sath support kar rahe ho ,uske liye hum dil se shukarguzaar hain .Apki team humein hamesha yeh ehsas dilati hai k wo achhe hatho me hai. Allah aap sab ko jazaye khair de.
Reply from FirstLight Home Care 2026.06.04
Thank you for your kind words and trust in our team. It is our privilege to care for your father, and we are truly grateful for the opportunity to support your family. ❤️
Vaheeda Visram
Vaheeda Visram 2026.05.13
     
Being a caregiver for a parent is one of the most loving things you can do, but it can also feel overwhelming and emotionally exhausting at times. We love our mum deeply, and trusting someone else to care for her was one of the hardest decisions we’ve had to make. From the very beginning, they took the time to truly listen and understand both our mum’s needs and our family’s concerns. They carefully matched her with a caregiver who has been such a wonderful fit — someone who genuinely cares for her with kindness, patience, and compassion. The regular check-ins and ongoing support made such a difference, especially in the beginning when everything felt uncertain and emotional for us. We never felt alone in the process. They consistently went above and beyond, and over time it has truly felt like becoming part of one big family. Most importantly, they gave us peace of mind. Knowing that caring, reliable help was always only a phone call away meant everything to us.
Monique G
Monique G 2026.05.11
     
We were overwhelmed trying to find reliable in home care support for my father after his hospital discharge, and finding FirstLight Home Care Vaughan truly made a difference for our family. From the very first phone call with Davinder, we felt heard, supported and reassured. He was compassionate, responsive and took the time to genuinely understand our concerns rather than making us feel like just another client. Karmjot completed our in home care consultation and immediately made us feel comfortable and understood. She approached the visit with such professionalism, patience and kindness. She carefully listened to our concerns, explained the care process thoroughly and took the time to assess not only my father's physical needs, but also his emotional well being and daily routine. The home consult never felt rushed or sales driven. It truly felt like she cared about helping our family through a difficult and emotional transition. The caregivers have been exceptional. They are professional, dependable, patient and genuinely caring. They helped with personal care, companionship, meal preparation, medication reminders and gave our family peace of mind knowing someone trustworthy was there when we could not be. What stood out most was how personalized the care felt. FirstLight made every effort to match my father with a caregiver who suited his personality and routine, which made the transition so much easier and more comfortable for him. I would wholeheartedly recommend FirstLight Home Care Vaughan! It is rare to find a home care company that combines professionalism with such genuine compassion. Our family is incredibly grateful for their support.
Bryan W
Bryan W 2026.05.01
     
Exceptional service! They provided 24/7 care for both of my parents following their hospitalizations. Karen’s team of 8 PSWs was outstanding—reliable, empathetic, and always focused on maintaining my parents' dignity & health. From personal care to rehab support, they exceeded our expectations. We are so thankful for their help during a challenging time
Reply from FirstLight Home Care 2026.05.01
Thank you so much for your kind review. We really appreciate you taking the time to share your experience with FirstLight Home Care North York. Supporting your parents during their recovery was something we were honoured to be part of.

We know how overwhelming it can be after a hospitalization, especially when both parents require 24/7 care. Our goal is always to ensure families feel supported during those moments by putting the right care in place-quickly, thoughtfully, and with consistency. I’m so glad our team of PSWs was able to provide the level of reliability, compassion, and professionalism your family needed.

Coordinating a team of caregivers for 24/7 home care, while keeping care consistent and seamless for families, is something we prioritize in every case. Whether it’s personal care, mobility support, or rehabilitation assistance at home, our focus is always on protecting dignity, promoting recovery, and helping clients feel safe and comfortable in their own environment.

Your appreciation means so much to our team. Thank you again for trusting us with your parents’ care- it was a privilege to support your family.
Diane Lindo
Diane Lindo 2026.04.29
     
I have worked with FirstLight to provide companionship and care for my Mother 3 afternoons a week. She is currently living in an independent living residence, but due to issues with dementia, needs guidance and assistance with everyday activities. Karen was wonderful to work with, and spent a lot of time finding out all about my Mum and about what she would need. FirstLight has also been good about communicating any absences, and providing replacement staff when needed. They have understood our need for consistency, and worked hard to provide that. Care provided by FirstLight has provided peace of mind for our family that my Mum is safe and cared for and treated with dignity. Her caregiver has taken the time to work with our family to find out all about my Mum in order to help her to enjoy activities that she is interested in. I recommend FirstLight whole-hearedly!
Reply from FirstLight Home Care 2026.04.30
Thank you so much for your thoughtful and heartfelt review. It truly means a lot to us. We are so grateful you took the time to write such a meaningful review and share your experience.

It has been an honour to support your Mum and your family. We understand how dementia can impact daily life, even in an independent living setting, and our goal is always to provide compassionate, reliable home care that keeps clients safe, engaged, and treated with dignity-while giving families peace of mind.

We're very glad that you felt supported through the process of getting to know your Mum. Personalized care is so important to us -understanding her routines, preferences, and what brings her joy helps us provide meaningful companionship, not just assistance.

We also know how important consistency and communication are, and we always strive to provide familiar caregivers and keep families informed, including ensuring coverage when needed.  We are pleased this brought reassurance to you and your family.

Thank you again for your trust and kind recommendation. It is a privilege to be part of your Mum’s care journey. 🙏
Mamta Mamta
Mamta Mamta 2026.04.25
     
Supportive environment It's great to be part of First Light Home care as PSW. I would thank to Kshitija for always being there whenever I have any concerns and Tanveen also is very supportive and professional. Hope we all grow together and become a reliable team like always.
BodyCuts Pro
BodyCuts Pro 2026.04.25
     
I’ve had a great experience with FirstLight Home Care. Their team is incredibly professional, compassionate, and reliable. They truly go above and beyond to make sure clients feel comfortable, respected, and well cared for. Communication is always clear, and they are very responsive to any needs or concerns. It’s reassuring to know that such a dedicated and trustworthy team is providing care. I would highly recommend their services to anyone looking for quality home care support. Rajdeep Singh
Reply from FirstLight Home Care 2026.06.15
Thank you for your kind words and trust in our team.
Susan Visani
Susan Visani 2026.04.24
     
I have the privilege of working with Karen and her team both professionally and personally. Professionally, Karen and her team have supported a few of my residents with various care needs. Feedback has always been very positive! On a personal level, Karen helped a very close friend with help for his mother, when he was in a jam. She was able to put care in place very quickly and my friend was very happy their services - enough to call her again when his mom had a fall recently and required more support at home. Definitely give Karen a call. You won't be disappointed!
Reply from FirstLight Home Care 2026.04.24
Thank you so much for your thoughtful review and continued trust in FirstLight Home Care North York. Providing compassionate, reliable, and professional home care for seniors is always our priority. Whether care is needed in a retirement residence, private home, or after a hospital stay, we strive to deliver service families can trust.

We are also honoured we could help your close friend when urgent support was needed for his mother. Our goal is to help families access care quickly when they are under stress - whether after a fall, during recovery, or when additional support is suddenly needed. Responsive service and dependable caregivers can make all the difference during those important moments.

At FirstLight Home Care North York, we provide personalized care plans, caregiver matching, companionship, personal support, respite care, mobility assistance, overnight care, and post-hospital recovery support. Our focus is always on dignity, safety, independence, and peace of mind for families.

Thank you again for your recommendation and kind words. Repeat trust and referrals mean the world to us, and we are always here whenever families need trusted home care in North York and surrounding areas.
Jaspreet Kaur
Jaspreet Kaur 2026.04.24
     
Good Experience Working as a PSW Working as a PSW with FirstLight Home Care has been a good experience for me. The company is well organized and makes sure caregivers are placed with clients based on their skills and availability. The office staff is supportive and responds quickly when help is needed. The work environment is friendly and professional, and I feel comfortable doing my job. It is a good place to learn and gain experience in home care.
Amrit
Amrit 2026.04.24
     
Supportive and rewarding workplace I work as a personal support worker with FirstLight Home Care, and my experience has been fantastic so far. The staff is incredibly supportive and respectful, and management is approachable with clear communication. Their flexibility with scheduling is something I truly value. Both clients and caregivers are treated with genuine care and respect, fostering a professional and welcoming environment. This is a wonderful place to develop skills, gain valuable experience, and provide excellent care. I’m very happy to be part of the team and highly recommend it to others seeking a supportive workplace.
Wayne Chen
Wayne Chen 2026.03.30
     
It has been a pleasure to work with Karen and her team over the past two months. They have been totally professional in offering the care needed for our family member both at home and during their stay at the hospital. Their reliability is exceptional, and we can always trust that their team will be available as needed. It is reassuring to know that the team is connected via mobile devices and can be contacted promptly if necessary. With weekly updates, we can rest assured that our loved one receives the optimal care. Keep up the exceptional work, Karen, and a big thank you to you and your team!
Reply from FirstLight Home Care 2026.04.21
Thank you so much for your kind and thoughtful review. It has been our privilege to support your family member both at home and during their hospital stay.

At FirstLight Home Care North York, we understand how important it is for families to have dependable, compassionate, and professional care they can trust during challenging times. We are grateful that our team’s reliability, communication, and responsiveness gave you peace of mind.

Providing personalized home care means more than assisting with daily needs, it means being present, staying connected, and ensuring families feel informed and supported. Our regular updates, consistent caregivers, and commitment to quality care are all part of the experience we strive to deliver.

Thank you again for your trust, confidence, and encouragement. Reviews like yours remind us why we do this work and inspire us to continue raising the standard of compassionate home care. It has been our pleasure to support your family.
David Trek
David Trek 2026.02.25
     
The company profile shows their HQ in Mississauga when they moved to Oakville summer 2025. Seems a bit suspicious
Reply from FirstLight Home Care 2026.06.29
We apologize for the inconvenience. We experienced an issue with our Google account, but it has now been resolved. Please let us know how we can assist you further.

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