Shad and his team were excellent. I can’t recommend them enough for your insulation needs. I needed the fiberglass insulation under my house removed and spray foam insulation installed.
I called and got several quotes from various companies. First Defense wasn’t the cheapest, but they were upfront and honest with me from the beginning. You WILL get your money’s worth by going with this company.
All my questions were answered and I was given several options to choose from. The installation process was quick and everything was clean afterwards. My wife and I are happy to no longer have cold floors or wet insulation under our house.
Thank you, Matt! We're thrilled to hear you’re satisfied with the insulation work and that your home is now more comfortable. Shad and the team take pride in their professionalism and we’ll be sure to share your kind words with them. It’s great to know we could meet your expectations and make a difference in your home!
Zachary Dibbern2025.09.06
First Defense Insulation did an awesome job spray foaming my house. The difference it has already made (unfinished house at the moment) in the heat coming through the roof and sound through the walls is incredible! I worked with Shadrick on going through the process, and they were quite patient with my constantly changing schedule. Additionally, if you have old insulation, they will come and vacuum it out. All who came to work on the project were quite friendly, efficient, and thorough on the getting the walls spray foamed. There is an odor after, but it goes away in a couple days with good airflow.
All-in-all, if I need to spray foam again, I will be using them, and would recommend the same to everyone else!
Thank you, Zachary! We're thrilled to hear about the positive impact the spray foam has already made and that Shadrick and the team provided a great experience despite your scheduling changes. Your feedback about the odor and airflow is helpful for others too. We truly appreciate your recommendation and look forward to assisting you whenever needed!
¡Gracias, Frank! Nos alegra mucho saber que nuestra dedicación se refleja en tu experiencia. 😊
William Cole2025.08.16
Owner John Blackwelder installs foamed in place insulation and stands behind his product. The insulation greatly improved the comfort in our house, but we had a problem with our roof vent after the work was complete. He sent someone out and took care of it for us. Thank you, John - highly recommended.
Thank you, William, for sharing your experience! We're thrilled to hear the insulation has improved your home's comfort and that John was able to promptly address the roof vent issue. Your recommendation means a lot to us!
Thank you for your review Ms. Betsie and allowing us to assist in repairing your crawl space.
Travis Graham2025.07.18
You would be hard-pressed to find another person as knowledgeable and generous with his time as Shadrick.
If you have a newer build with foam insulation and struggle with rising temps and humidity from your A/C, this is THE person to call for help.
Thank you, Travis! We're so glad to hear Shadrick's expertise and dedication made such an impact. Your kind words mean a lot and will definitely motivate us to continue providing exceptional service.
Ed Prinsen2025.07.01
Very professional and always ready to answer any questions.
Thank you, Ed! We're delighted to hear that you found our team professional and helpful. Always here if you need assistance or have more questions in the future!
Melissa Farris2025.06.20
We were referred to Shad with First Defense by two people we highly trust. We were just about to hire another company when we were told about the work Shad’s team does. Our trusted HVAC professional told us that all the blower door tests that he does after First Defense has air sealed a home always shows great improvement, and with the other guys, he doesn’t find much difference, unfortunately.
We lost a home, all our belongings and our health to mold, 2 years ago, and since then I’ve learned how important it is to seal your top plates. First Defense was quite higher in price BUT their scope of work was much more detailed! Their product was higher quality than the other company we were considering. Shad’s team even uncovered a huge part of our house that was missing insulation, that our builder attempted to hide, by covering the space- we had no clue!
Shad has gone above and beyond, from the beginning, to take care of us and to ease my mind. I have a lot of anxiety after what we’ve experienced and this entire building back our lives, after mold, has been so expensive. I just didn’t want to throw money away anymore. Shad has been to our home since the work was complete to take a look at a few things I’ve been concerned with, to confidently show me that things are ok. My humidity is ok. Our indoor air is safe. He has even offered to be here when our HVAC guy does the blower door test, to see how well our home is sealed now.
Shad has promised to stick with us for forever, basically. From here on out he’s a part of our team, of keeping our home safe and maintained. He’s easy to talk to, my husband and him crack jokes and have a great time when he’s here.
Shad, I know this is your job, you meet people every single day, I hope you know that we appreciate you. This is more than a job to us, what you are doing is keeping people safe, keeping their homes safe. That’s what this means to me and you’ve been so kind and patient with my calls, texts, and the visits you’ve made out here to help assure me. Thank you for being one of the good ones!!
Funny, just as I am finishing this up Shad is texting me to check in on our thermostat reading. That’s Shad! After 9pm!!
(I have some photos to upload but this app keeps messing up. I’ll add them later from my laptop.)
Melissa, thank you so much for sharing your heartfelt experience. It means a lot to hear that Shad and the team made such a significant impact during such a challenging time for your family. We’re grateful for your trust and truly proud to be part of your journey in creating a safe and healthy home.
Norma Gomez2025.06.07
Shad was a tremendous help and knowledgeable about a situation that I found myself in with another company. And even though I’m not a customer, I will definitely give him my business in the future when the time comes that I need first defense insulation services. Thank you so much for your help!
Thank you so much, Norma! We’re thrilled to hear Shad was able to assist you in such a positive way. Your kind words mean a lot, and we’d be honored to help you in the future whenever you need our services.
Matthew Harper2025.06.06
Can’t say enough got things about John and his crew. John worked with us to develop the best plan to improve the comfort of our historic home (1887) and was patient and thoughtful when answering our many questions over several months. Then, his crew was professional and efficient. Our project was done in 2 work days. Shout out to our crew lead, William, for keeping us informed on progress and next steps. You won’t regret hiring First Defense.
Thank you, Matthew! We're thrilled to hear that John, William, and the team made such a positive impact on your project. It’s wonderful that we could help improve the comfort of your historic home. I'll make sure they know how much you appreciated their efforts! Let us know if you need anything in the future.
Jacob McLemore2025.05.30
I have enjoyed the quality and professionalism that first defense brings to the job when I have needed foam work performed.
Thank you, Jacob! We're thrilled to hear you appreciate our quality and professionalism. It means a lot to us that our foam work has met your expectations. If you ever need assistance in the future, we’re here for you!
Doug Ashmore2025.05.30
These guys are legit. Open and honest communication upfront, even if it is not what you want to hear. It is what you need to hear and they do what they say for a good price. Don't hesitate to engage.
Thank you, Doug! We truly appreciate your kind words. Clear and honest communication is very important to us, and it's great to know that it made a difference for you. We're here anytime you need us!
michael johnson2025.05.29
Great company with high integrity! They did an incredible job for us.
Thank you, Michael! We're thrilled to hear you had such a positive experience. Your kind words mean a lot to us, and we’re glad we could meet your expectations.
Thank you, Scott! We're thrilled to hear that we've consistently met and exceeded your expectations. Your trust in us for all your insulation needs means a lot. We'll keep working hard to ensure you always get the best service!
Steven Nettles2025.05.29
Shad educated me on the options and current standards for crawl space insulation. The actual installation was quick and executed exactly as contracted.
Thank you, Steven! We're thrilled to hear that Shad provided helpful guidance and that the installation met your expectations. Your feedback means a lot to us!
Rodney Veach2025.05.21
Came out and offered a quality price. Told me some things I did not know and they checked out.
Did the work when they said they would and did a great job from all the pics I see.
would hire again.
Thank you Rodney for your review. Always nice to meet a homeowner that takes care of his renters.
Kourtney Sy2024.07.16
Shoutout to John and his crew. I highly recommend them. Was able to come out next day to patch my roof that was damaged by the hurricane. If you are need of high quality, professional work, this is the company for you. Thank you again.
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that John and our team were able to assist you promptly and to your satisfaction. Your recommendation means a lot to us. If you ever need anything else, please don't hesitate to reach out. Happy your okey from hurricane Beryl!
Thank you again,
The First Defense Insulation Team
SAUL ORTIZ2024.06.28
I am more than blessed to have contacted John at First Defense Insulation. I had a tree fall on the house causing a huge hole in the roof allowing rain and debris to come into the home. John had someone come out and tarp the roof to prevent further damage and immediately got to work on the repairs. He didn’t cut any corners and made sure the replacement parts were matched to the existing parts such as paint, soffits, trimmings, etc. He was out there making sure everything was done to his liking and if there was anything off and he didn’t like, it was done again until it was done right. Truly the best experience I had knowing that I didn’t have to be present to make sure it was done correctly. John is a man of integrity and someone who will treat your home as if it was his own. You will not regret calling First Defense for your roofing or insulation needs!!
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with John and our team at First Defense Insulation. It was our pleasure to help you during such a challenging time, and we’re glad to know that our efforts met your expectations. Your kind words about our dedication and integrity mean a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out.
Best regards,
The First Defense Insulation Team
Brandi Pumphrey2024.06.22
Our experience with First Defense was amazing. They were fast, clean, professional, and did a great job! Highly recommend!
Thank you so much for your wonderful review! We are thrilled to hear that you are pleased with the results of your attic spray foam job. It was a pleasure working with your family, and we're grateful for your business. If you have any further needs or questions, please don't hesitate to reach out.
Warm regards,
First Defense Insulation
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