Verified Company
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I provided 10 scrubs for embroidery in past and they did a quick excellent job
Recently I bought one scrub to get embroidered in same fashion but they now have 6 item minimum despite being a previous customer. I even asked and stated I have no rush on product even 2-3 months is fine
He told me he can’t accept a one item job
Reply from FastStitch Embroidery & ScreenPrint
2024.11.04
Thank you for your feedback. I'm glad to hear you were happy with the quality of our previous work on your scrubs.
Our six-piece minimum requirement is in place to ensure that we can continue providing the quality and turnaround that all our customers expect. I understand that your last order met this minimum, which may make the policy feel unexpected for single items. Unfortunately, even with flexibility on timing, maintaining consistency in our processes requires us to apply this minimum for all orders, regardless of past purchases.
We'd love to help with any future bulk orders, and if there's anything else we can do to support your needs, please feel free to reach out. Thank you again for being a valued customer and for taking the time to share your thoughts.
Our six-piece minimum requirement is in place to ensure that we can continue providing the quality and turnaround that all our customers expect. I understand that your last order met this minimum, which may make the policy feel unexpected for single items. Unfortunately, even with flexibility on timing, maintaining consistency in our processes requires us to apply this minimum for all orders, regardless of past purchases.
We'd love to help with any future bulk orders, and if there's anything else we can do to support your needs, please feel free to reach out. Thank you again for being a valued customer and for taking the time to share your thoughts.
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Let me tell you… I drive 30 minutes one way to come here and it’s worth every second!
They’ve helped us in a pinch, they’re ALWAYS friendly and helpful, ABSOLUTE PROFESSIONALS, and the best quality work. If you’re reading this review to decide where to go — your decision making time is over. This is the winner! 🥇
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