Verified Company
Truly a company deserving of more praise! Thank you Bo and Daniel for your professionalism and quick and honest service today! You guys came in, found the issue and we're honest about what it'd take to get it fixed, and let me choose how to go about it. I'm very greatful to have a comfortable home again. I was even more excited to hear the price and learn that your company does give a veterans discount! I'll make sure to share those business cards with friends and family if I hear about someone experiencing ac troubles!
Truly a company deserving of more praise! Thank you Bo and Daniel for coming out today and for your professionalism and quick service. You identified the problem with my ac and we're honest about what it would take to fix it along with the timeline. The price was much better than I anticipated and I was happy to learn your company offers a veterans discount. I'll make sure to share those business cards if I hear anyone else has any ac problems.
Date of experience: 05 October, 2026
Date of experience: 05 October, 2026
Honestly, if I could give them 10 stars I would.
Little back story -
I had my AC unit at work and home from a long time company in our area. This company installed my home unit in 2016. They have serviced it twice a year since it was installed. In 2023 they charged me $800 to clean my evaporator coil. They told me the filters I was using were "too good" and I needed to use a less expensive filter. 3 years later, my unit is now 10 years old and out of warranty. They put some machine on the outside unit and said all seems fine with your numbers, I tell them it's struggling more than ever. They come inside, look at my coil and tell me I need a new coil because the one I have is covered in pet hair and filth (it was actually covered in algae too per my son who looked at it and attempted to clean it) and blamed it on my less expensive filters!
I cannot afford a new unit. So I reached out to friends asking for any referrals to someone who might be able to help me. In comes Family Air Experts and Nathan, one of the owners.
He came to my house and actually opened my outside unit and showed me all the filth that needed to be cleaned from my dryer vent that blew into the unit. He cleaned it all up, did some cleaning in the garage portion of my AC Unit, and we discussed some options which unfortunately - because of my financial situation, are not something I can do right now. He understood and was not pushing me to do anything. He said the cleaning he just did will hopefully give me a little time to figure it out.
Well that was early July. Now it's October 1st (yesterday) and my unit was struggling again. I turned it off and heard what sounded like the rice krispies guys were living in my unit, snap, crackle & pop. Nathan called me after getting an alert on his phone about an inquiry I submitted, because he remembered my situation. He wanted to check if everything was ok. I explained what was happening, he knew exactly what the issue was and sent Scotty to my house this morning. 10 minute part replacement and my AC is back working. HALLELUJAH!
I am so incredibly thankful that I have found such a nice, honest, helpful company. I hope that some time in the near future I am able to figure out my financial situation and have them replace my unit because it will definitely be Family Air Experts that I will be calling.
Bo and Daniel came and serviced our HVAC unit. They also cleaned our duct work and dryer vent. They discovered that our dryer vent was not hooked up correctly. So they fixed it.😊 If you are looking for a company you can trust to service your HVAC and clean your dryer vent and duct work, call Family Air Experts. You'll be glad you did.😊
very professional
and quick with the service
Reply from Family Air Experts
2026.10.01
Jose, thank you so much for this 5-star review. We're glad Scotty was professional and quick with the service on your first maintenance visit in Port St. Lucie off Berkshire Boulevard. He went through the system thoroughly, cleared and treated the drain pan and drain line and verified proper drainage, tested the float switch, and checked the heat pump, electric heat, refrigerant pressures and electrical components to make sure everything was operating properly. It means a lot that the visit felt like good value as well, and that Scotty could explain clearly what he found and the best next steps for your system. Thank you for trusting Family Air Experts with your AC maintenance in Port St. Lucie.
Air Purification System
We couldn’t be happier with our experience! We reached out with only a few days’ notice needing an air purification system installed, and they went above and beyond to accommodate us. The scheduling was incredibly quick, communication was excellent, and the customer service was truly exceptional from start to finish.
This is a company that genuinely cares about taking care of their customers! Scotty did a great job installing the HALO system. Highly recommend this company! ⭐️⭐️⭐️⭐️⭐️
Date of experience: 24 September, 2026
Date of experience: 24 September, 2026
Reply from Family Air Experts
2026.10.01
Heather, we're so grateful for this wonderful 5-star review. It means a lot that our team could accommodate you on just a few days' notice, and that the scheduling was quick, the communication was excellent, and the customer service stood out from start to finish. We're glad Scotty did a great job installing your new REME HALO air purification system in Port St. Lucie off Carlton Road, and that he verified the UV light was working properly and made sure your AC was running the way it should before wrapping up. Genuinely caring for our customers is exactly what we want Family Air Experts to be known for, so your recommendation truly means a lot. Thank you for trusting us with your indoor air quality in Port St. Lucie.
We are very impressed with Family Air Experts. We had an in home meeting with Dalton. He was very professional and thorough in explaining the process of a cleaning and maintenance program for our AC system. NO HIGH PRESSURE TO SIGN A CONTRACT. Thank you, Dalton for assuring us that our system is in good hands. 😊
Mike & Sharon Garrett
Reply from Family Air Experts
2026.10.01
Sharon, we really appreciate you and Mike taking the time to share this. We're glad Dalton was professional and thorough walking you through how the duct cleaning and maintenance program works during your in home visit in Tropical Isles in Fort Pierce. No pressure to sign anything is exactly how we want every one of those conversations to go: show you what we found, explain your options, and let you decide in your own time. It means a lot that Dalton left you feeling your system is in good hands, and we're looking forward to taking care of the cleaning and tune up for you. Thank you for choosing a local team in Fort Pierce.
Bo and Dan were extremely polite, on time and efficient. I will recommend this business to my neighbors!
Reply from Family Air Experts
2026.09.22
Bruce, thank you for taking the time to share this 5-star review and your kind words about Bo and Daniel. We're glad they were extremely polite and arrived on time for your AC service call in Magnolia Square in Fort Pierce, then got straight to work on the upstairs system. It's great to hear their efficiency stood out while they checked the air handler and drain system, traced the cooling issue to a failed capacitor and hard start kit at the outdoor unit, replaced both, and brought the refrigerant charge back to spec so everything was cooling properly before they left. A recommendation to your neighbors means a lot to a local team like ours. We're always here whenever you need AC repair in Fort Pierce.
Scott came out to check my condenser fan not running, ended up finding a bad capacitor had it replaced and fixed in unit running in no time another good job from family air highly recommend
Reply from Family Air Experts
2026.10.01
Joe, we really appreciate this 5-star review and your kind words about Scotty. We're glad he was able to get out to your home in South Fort Pierce off Midway Road, track the problem down to a bad capacitor on the condenser fan, and have your unit running again in no time. Hearing that it was another good job from Family Air Experts is exactly what we want every visit to feel like. Thank you for the recommendation, and we're always here whenever you need AC repair in Fort Pierce.
No better company out there. Woke up to a A/C not working within a few hrs Bo Harden was onsite, with the experience from this team within minutes had my system diagnosed and fixed. Recommend contacting them with any AC needs.
Reply from Family Air Experts
2026.09.17
Bubba, we really appreciate this 5-star review and your kind words about Bo and Daniel. Waking up to an AC that isn't working is never a good way to start the day, so we're glad our team was able to get out to your home in Lakewood Park within just a few hours. It's great to hear their experience stood out, as they quickly traced the problem to a failed capacitor, replaced it, and got your system cooling again. While they were there, they also looked the whole system over, cleaned and treated the drain line, and made sure everything was running properly before wrapping up. We're glad the service felt fairly priced too, and we're happy to welcome you to the Family Favorite Club, where we'll check over your system every six months to help keep it running reliably. Thank you again for trusting Family Air Experts with your AC repair in Fort Pierce.
Nathan is a wonderful technician efficient fast courteous I highly recommend family air experts are a wonderful company they come right out when you need them never disappoint thank you so much Nathan for your visit today you made my day
Reply from Family Air Experts
2026.09.11
Sherry, we’re so grateful for this wonderful 5-star review and your kind words about Nathan. We know how much it matters to have someone respond quickly when your AC is giving you trouble, so it’s great to hear Nathan was efficient, courteous, and helped make your day. We’re glad he was able to get your system cooling and draining properly again after clearing the float switch issue, treating the drain line, and checking the refrigerant charge and temperature split. Thank you for continuing to trust Family Air Experts for your AC service in the St. Lucie West area of Port St. Lucie. We truly appreciate your recommendation.
Rodrigo M was the best! Very professional, courteous! Called before arrival, the company texts you prior to arrival. Rodrigo is very informative, explained everything that was needed, again very professional and respectful! 5 stars to Rodrigo and family air
Reply from Family Air Experts
2026.09.09
Tina, we’re so grateful for this wonderful 5-star review and your kind words about Rodrigo. We’re glad the communication stood out from the start, from the courtesy call before arrival to the text updates as Rodrigo and Matthew were on the way to your Port St. Lucie home. It’s great to hear Rodrigo and Matthew were professional, courteous, and informative while completing your AC tune-up, checking the system over, clearing and treating the drain line, and helping get the condenser airflow corrected so your system could keep cooling well. Thank you again for trusting Family Air Experts with your air conditioning service, and we truly appreciate the recommendation.
Wow this company really sets the bar high when it comes to getting your AC taken care of! From the first phone call with Janelle (who was awesome!!) to the technician Scotty who came out to do maintenance on my unit, the experience was unmatched. Thank you Family Air!
Reply from Family Air Experts
2026.09.09
Emilio, we’re so grateful for this awesome 5-star review and your kind words about Janelle and Scotty. We’re glad Janelle made the first call such a good experience and helped set a positive tone from the start. It’s great to hear Scotty’s service felt unmatched during your Family Favorite Club maintenance visit near Crosstown and Bayshore in Port St. Lucie. He took the time to explain the maintenance process, check the system over, clean and treat the drain system, and make sure everything was cooling and draining properly. Regular AC maintenance is especially important in neighborhoods around St. Lucie West K-8 and Bayshore Elementary, where Florida heat can put systems to work almost year-round. Thank you again for trusting Family Air Experts with your air conditioning maintenance and for being part of the Family Favorite Club.
The technician, Scotty was right on time for my A/C maintenance appointment. I appreciated that he explained in detail the service that he was doing and what the cost would be. Scotty was polite and professional!
Reply from Family Air Experts
2026.09.08
Naomi, we really appreciate this 5-star review and your kind words about Scotty. We’re glad he was right on time for your AC maintenance visit in Port St. Lucie and took the time to explain the service, the cost, and what he was checking throughout the appointment. It’s great to hear his professionalism stood out while he cleaned and treated the drain system, checked the system operation, verified the refrigerant pressures and temperature split, and helped make sure everything was running properly. Thank you for trusting Family Air Experts, and welcome to the Family Favorite Club maintenance plan.
Five stars! We had an AC issue over a holiday weekend, and they responded immediately and came out after hours without hesitation. The technician explained everything clearly so we knew exactly what was being fixed. Outstanding professionalism and incredible turnaround time—we are so grateful for their help!
Reply from Family Air Experts
2026.09.08
Caitlin, we’re so grateful for this thoughtful 5-star review and your kind words. We know an AC issue over a holiday weekend can be stressful, so we’re glad Nathan was able to respond quickly, come out after hours, and help get everything back to cooling properly. It’s great to hear he explained everything clearly while checking the system, verifying the operation, and making sure the AC was cooling and draining properly before wrapping up. Thank you for trusting Family Air Experts with your AC service in Fort Pierce. We truly appreciate the opportunity to help.
My wife and I were very pleased with the professionalism and promptness of the technician who explained everything in detail in addition to answering all of our questions. He was very personable and knowledgeable. We highly recommend utilizing their services for your air conditioning needs.
Reply from Family Air Experts
2026.09.04
Philip, we really appreciate this 5-star review and your kind words about Dalton. We’re glad he was prompt, professional, and able to explain everything clearly while taking the time to answer your questions during your new AC estimate in Port St. Lucie. Choosing a new air conditioning system is a big decision, so it means a lot to hear that the professionalism, communication, and knowledge stood out while you and your wife are reviewing your options. Thank you again for considering Family Air Experts for your new Lennox AC installation. We’re here and ready to help whenever you decide how you’d like to move forward.
Dalton from Family Air Experts did a great job!
Reply from Family Air Experts
2026.09.04
Mary, we really appreciate the 5-star review and your kind words about Dalton. We’re glad he was able to take care of your AC service in Fort Pierce, inspect the older R-22 system, and clearly explain what he found without pressure. It’s great to hear Dalton did a great job while helping identify the refrigerant leak and walking you through the repair versus replacement options so you could make the best decision for your home. Thank you again for trusting Family Air Experts with your air conditioning service.
Wesley repaired my A/C today. He was very respectful, thorough and considerate. I highly recommend using him and the company for future needs. Excellent service. Thank you Wesley 🙂
Reply from Family Air Experts
2026.09.04
Gia, we really appreciate the 5-star review and your kind words. We’re glad our team was able to help with your AC repair and that the service felt respectful, thorough, and considerate from start to finish. Thank you for recommending Family Air Experts, and we’re grateful for the opportunity to help keep your home comfortable.
Reply from Family Air Experts
2026.09.02
Tim, we really appreciate the 5-star rating and your trust in Family Air Experts. We’re glad Nathan was able to take care of your AC service in Vista Del Lago in Stuart, near North River Shores and the Jensen Beach Mall, and get your system cooling and draining properly again. It’s great to know the clogged drain line and float switch issue were handled, the drain system was cleared and treated, and everything was checked over so your AC could get back to operating the way it should. Thank you again for choosing us, and welcome to the Family Favorite Club maintenance plan!