Great communication, timeliness and polite and skilled electrician but it was very expensive to replace 3 interconnected wireless smoke alarms. After the work, I looked up the price of the individual alarms and then saw what a huge amount I was charged for screwing them into the ceiling. After speaking with Aaron, they agreed to refund me a significant amount so all good now.
Reply from Fallon Solutions
1/4/26: Hi Christine, I did advise that the refund may take up to 10 business days. I will check in with our Accounts Team to see if there is an update for you. Aaron
Hi Christine
Thank you for your kind words on communication, timeliness, politeness and skills.
Thank you also for your time on the phone yesterday. I am glad we could get to a resolution for you.
Kind Regards,
Aaron
Customer Experience Manager
Hi Christine
Thank you for your kind words on communication, timeliness, politeness and skills.
Thank you also for your time on the phone yesterday. I am glad we could get to a resolution for you.
Kind Regards,
Aaron
Customer Experience Manager