Verified Company
Eoin was great. Very clear. Polite and professional
Reply from Fallon Solutions
Thank you very much Glenn for this wonderful review of Eoin and his professional service!
Thanks goes out to Evert and offsider Dylan for a thorough job in assessing all our plumbing needs. Cleaned the drains and replaced a rod in the hot water system. Also another polite plumber came out the next day by the name of Jayden. The crew at Fallon’s are always friendly and well mannered. If you want the job done well and quickly, call Fallon’s.
Reply from Fallon Solutions
2025.12.22
Thank you very much Robyn for a wonderful review of Evert, Dylan, Jayden and the Plumbing work!
I would never recommend Fallon to anyone ANYONE.
Here's the scenario: Issue with spa not draining. Charged me to unblock it with chemicals, did nothing. Next they wanted to change the overflow, came and started the job, never came back, despite 4 phone calls. Their business model is designed to bleed you dry.
This is how they left my bathroom.
Reply from Fallon Solutions
Hi,
I am very sorry to read about this poor experience.
I will reach out to you to discuss this further and get a resolution sorted for you. My contact details are resolutions@fallonsolutions.com.au or 3029 3227.
Kind Regards,
Aaron
Customer Experience Manager
I am very sorry to read about this poor experience.
I will reach out to you to discuss this further and get a resolution sorted for you. My contact details are resolutions@fallonsolutions.com.au or 3029 3227.
Kind Regards,
Aaron
Customer Experience Manager
Jason was amazing to help us with our washing machine issues. He arrived on time, had top notch customer service skills, efficient, and professional, and was kind to our family and dogs. Very happy to recommend Jason at Fallons.
Reply from Fallon Solutions
Thank you very much Jemma for this wonderful review of Jason and the Washing Machine Repair!
Great communication, timeliness and polite and skilled electrician but it was outrageously expensive to replace 3 interconnected wireless smoke alarms. After the work, I looked up the price of the individual alarms and then saw what a huge amount I was charged for screwing them into the ceiling.
I am still waiting 6 days later for a refund that was promised.
Reply from Fallon Solutions
1/4/26: Hi Christine, I did advise that the refund may take up to 10 business days. I will check in with our Accounts Team to see if there is an update for you. Aaron
Hi Christine
Thank you for your kind words on communication, timeliness, politeness and skills.
Thank you also for your time on the phone yesterday. I am glad we could get to a resolution for you.
Kind Regards,
Aaron
Customer Experience Manager
Hi Christine
Thank you for your kind words on communication, timeliness, politeness and skills.
Thank you also for your time on the phone yesterday. I am glad we could get to a resolution for you.
Kind Regards,
Aaron
Customer Experience Manager
Do not use Fallon solutions. Firstly the information on their website is misleading. We have a Stiebel Eltron hotwater systems which they clearly state on their website that they install, service and repair. They don't! Secondly the service technician was abrupt and unsympathetic. While we were not charged for the call out their misinformation has left us with cold water for another 2 days and the technicians care factor was minimal at best. And yes, we provided their call centre with all the relevant details including the model number of the hotwater system and details of a report from our independent electrician that isolated the issue to the hotwater system.
Reply from Fallon Solutions
Hi Bruce
I am really sorry to hear about this unfortunate experience.
I will reach out to acknowledge the poor experience and provide a remedy to hopefully retain some trust.
Kind Regards,
Aaron
Customer Experience Manager
I am really sorry to hear about this unfortunate experience.
I will reach out to acknowledge the poor experience and provide a remedy to hopefully retain some trust.
Kind Regards,
Aaron
Customer Experience Manager
Today I had an electrician booked between 9:00am–1:00pm for work that needed to be completed before Easter. I’m also a Gallons member, so I expected a certain level of service and reliability.
At 11:36am, the booking was cancelled, with the next available time pushed to after Easter, towards the end of the week. I understand that schedules can change, however the issue is the complete lack of effort to find an alternative solution that works for the customer.
After taking the time to organise and plan around this appointment, the response I received was simply, “do you want to cancel”which doesn’t address the problem at all.
Unfortunately, this isn’t the first issue I’ve experienced with Fallons, and based on this experience, I wouldn’t recommend their service.
Reply from Fallon Solutions
Hi there,
I am really sorry to hear about this poor experience.
Please feel free to reach out to me directly on either resolutions@fallonsolutions.com.au or 3029 3227 so I can look into this for you and get to a resolution.
Kind Regards,
Aaron
Customer Experience Manager
I am really sorry to hear about this poor experience.
Please feel free to reach out to me directly on either resolutions@fallonsolutions.com.au or 3029 3227 so I can look into this for you and get to a resolution.
Kind Regards,
Aaron
Customer Experience Manager
Jason re dishwasher - great service and polite and really great to deal with . All much appreciated .
Reply from Fallon Solutions
Thank you very much Susan for this lovely review of Jason and the Dishwasher Repair!
