Verified Company
Drummond was very thorough on both visits to try and sort problem with aircon. Very courteous and respectful and
cleaned up afterwards.
Had Dante come to further investigate and sort the problem.
Very impressed with both these guys for their thoroughness, attention to detail and attitude.
Reply from Fallon Solutions
2025.12.18
Thank you very much Fran for your kind words for both Drummond and Dante!
Electrical re-wire of the house . Chose the special extended membership aftercare thing. Got a compliance certificate spent around 15k and were very happy with the work . Bug job great work. Had the best level cover in case any call-outs etc later on for piece of mind . 40 days later needed a compliance certificate for the work from them pre renting to a new tenant - new laws for the new fire alarms etc . That will be 195$ to re certify our own work? They are good but I guess read carefully what you get in that cover.
Reply from Fallon Solutions
2025.12.18
Thank you for the kind words. If you wish to discuss anything further then please don't hesitate in reaching out to me directly on 3029 3227 or resolutions@fallonsolutions.com.au
Kind Regards,
Aaron
Customer Experience Manager
Kind Regards,
Aaron
Customer Experience Manager
If you want to be scammed get Fallons Solutions.
Fallons plumber came to unblock a domestic sewer line. I discussed the job and the quote with the plumber named Evert. He showed me the price on screen of his iPad $175/- to complete the job. I reiterated back to him $175/- all up to do the job. Evert affirmed that to be correct but if I were to join Fallons Home Protection Plan membership for $65/- he could do the job for $106/- today and I would got 15% discount on future work. I opted for the membership plan, and gave him the go ahead to do the work. He then asked me digital sign on the iPad for what was agreed (the membership and the quote).
The plumber unblocked the pipe in about 15 minutes.
I paid by bankcard he said he did not need a pin as the digital signature was enough.
When he left I checked my bank card to find $1,234.46 had been debited from my account. I immediately phoned the plumber Evert to see had made a mistake. He said it was not a mistake that was the amount agreed. I told him no it was the discounted amount $106/- plus membership.
I then phoned Fallons, Aaron the customer service manager said that the quoted price was low and said the price to do the work was $1,024/- (there is no reference to this amount). Aaron was not helpful and was downright rude. I find it disappointing that a company with such unscrupulous practices is allowed operate with license in this country.
Reply from Fallon Solutions
2025.12.18
Hi there,
I believe there is a genuine misunderstanding here. I will reach out for another discussion and hopefully we can sort this out.
Kind Regards,
Aaron
Customer Experience Manager
I believe there is a genuine misunderstanding here. I will reach out for another discussion and hopefully we can sort this out.
Kind Regards,
Aaron
Customer Experience Manager
Great work with Connor
Connor attended regarding two mould cleans on seperate air conditioners. He provided a educational and prpfessional experience. Connor was also able to display the good level of work he done at the end of the job ensuring that he done a job well done. Great work mate.
Date of experience: 16 December, 2025
Date of experience: 16 December, 2025
I booked a appointment for my air con unit to be checked as wasn't working. Told 15th December between 8-11am. Come 12noon still no show. Sent email to say cancel appointment. At 12.30 received a phone call to say technician is running late. I appreciate some jobs take longer than expected but to phone 1.5hrs after the latest time they should have been here, not good enough. Or was it they contacted me after reading my email. I don't give my hard earned money to a company that has bad customer service.
Reply from Fallon Solutions
2025.12.16
Hi Stephanie
I am really sorry to hear about this poor experience.
I will reach out to discuss further and offer our on time guarantee.
Kind Regards,
Aaron
Customer Experience Manager
I am really sorry to hear about this poor experience.
I will reach out to discuss further and offer our on time guarantee.
Kind Regards,
Aaron
Customer Experience Manager
Jason came out to check our oven that didn't work. He was helpful and had a look. While he couldn't complete the work today, he did help and provide us with some great knowledge of the issue and how to ensure the issue doesn't happen quickly in the future.
Reply from Fallon Solutions
2025.12.16
Thank you very much Ashley for taking the time to write this glowing review of Jason and the Oven Repair!
To be clear they did not perform any job at my place. This review is based on my interaction with this company.
PLEASE READ THE BAD REVIEWS, as my experience was consistent with the experience of other woman/elderly (fear, intimidation).
The technician spent 1 hour using sales tactics based on fear (e.g., he claimed my house could burn down if I engaged anyone except Fallon, and claimed that Fallon fixes what other companies would break) and over-complicated jobs (that were not required). That resulted in a quote 5 times higher than 2 other quotes. Plus the unnecesary pressure to sign up for a paid subscription.
I was very clear beforehand that I didn't want a call out fee, and the recepcionist was also very clear that the visit was FREE.
When i didn't want to proceed with the quote, the technician wanted to charge the call out fee. I had to call my partner as I didn't feel comfortable anymore.
Reply from Fallon Solutions
2025.12.16
Hi Macarena
I am sorry to hear about this poor experience.
I will reach out to discuss and see what I can do to make this better.
Kind Regards,
Aaron
Customer Experience Manager
I am sorry to hear about this poor experience.
I will reach out to discuss and see what I can do to make this better.
Kind Regards,
Aaron
Customer Experience Manager
