Extra Space Storage

Extra Space Storage Reviews

Excellent rating
     
4.8 | 1052 reviews
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Extra Space Storage
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Reviews

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4.8

| 1052 total

953 pcs
54 pcs
19 pcs
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Lauren Dupree
Lauren Dupree 2025.12.15
     
Tammy is so amazing & helpful. 10/10 customer service. She is very kind & knowledgeable. Thanks, Tammy!!!
Reply from Extra Space Storage 2025.12.15
We greatly appreciate your feedback about Tammy's exceptional service. Her kindness and knowledge truly make a difference!
Marcus ML
Marcus ML 2025.12.15
     
Reply from Extra Space Storage 2025.12.15
Thank you for the rating, Marcus. We're sorry you did not have a 5-star experience with Extra Space Storage. Please stop by the office and let us know how we can improve your experience.
Holly Jaros
Holly Jaros 2025.12.03
     
Will was amazing & extremely knowledgeable on which unit would fit my needs... I signed up in office same day!🙃
Reply from Extra Space Storage 2025.12.03
Thank you for the wonderful feedback about Will's expertise in finding the perfect unit for your needs!
Diane Goins
Diane Goins 2025.11.26
     
Helpful and friendly service!
Reply from Extra Space Storage 2025.11.26
We're overjoyed to hear about your positive experience with our helpful and friendly service!
RMAAA Harrington
RMAAA Harrington 2025.11.21
     
Reply from Extra Space Storage 2025.11.22
Thanks! We're so appreciative of your excellent rating, Rmaaa! We are here for you if you need anything.
Isaac Holmes
Isaac Holmes 2025.11.19
     
Good service good professionalism reasonable prices
Reply from Extra Space Storage 2025.11.19
We're privileged to hear about your positive experience with our service and professionalism. Thank you for your feedback!
J T Wade
J T Wade 2025.11.17
     
Great experience and a wonderful staff
Reply from Extra Space Storage 2025.11.17
We're grateful for your positive feedback and glad you had a great experience with our wonderful staff.
Megan Lynch
Megan Lynch 2025.11.15
     
This storage space was by far one of the best storage facilities that I have used. The staff is super friendly. They do so much to be able to accommodate and work with you and keep you up-to-date and keep you posted. I had my furniture in storage for close to two years, and it was well maintained and taken care of. If you are looking to put your personal belongings in storage and you want to keep them safe… I would choose this storage facility.
Reply from Extra Space Storage 2025.11.15
Thanks for choosing us for two years! We're thrilled our friendly staff kept your furniture safe and well-maintained.
Melanie Danielson
Melanie Danielson 2025.11.15
     
Will is the best!!!!
Reply from Extra Space Storage 2025.11.15
We are thrilled to hear Will provided excellent service! We appreciate your positive feedback about our team.
Paul R
Paul R 2025.11.12
     
Sold our house and moved into our RV. The decision and execution happened amazingly fast. Got rid of lots of stuff but needed storage space for the remainder. Got a 5x5 temp controlled unit and then a 10x15. Very stressful times, ran out of space and had to add one more 5x5. I struggled trying to keep it all straight as they were rented at different times with different costs and not adjacent to one another. Tammy the manager has been most helpful with her suggestions, knowledge of the app, recommendations on insurance, and has worked to get us the best rates.
Reply from Extra Space Storage 2025.11.12
Thank you for sharing your experience with our storage solutions during your transition. Pleased Tammy provided helpful guidance with rates and recommendations.
James
James 2025.11.06
     
I recently had the opportunity to use the services of Extra Space Storage and I am thoroughly impressed. Upon arrival, I was met with a level of professionalism and efficiency that immediately put me at ease. The facility itself is immaculate, and it's clear that the management takes great pride in maintaining a clean and well-organized space. The storage units are spacious and secure, providing ample room for all my belongings. The added security measures, such as 24/7 surveillance and access controls, gave me peace of mind knowing that my items were in good hands. What truly sets Extra Space Storage apart is the exceptional customer service. The staff members are friendly, knowledgeable, and always ready to assist. They took the time to understand my storage needs and offered valuable recommendations to ensure I selected the right unit size. It's evident that they prioritize customer satisfaction, and their dedication is truly commendable. The convenience of accessing my storage unit at any time of the day was incredibly helpful, especially during my busy schedule. The online reservation and payment system also streamlined the process and made everything hassle-free. I recommend their online app! Overall, I couldn't be happier with my experience at Extra Space Storage. It's a well-maintained, secure, and customer-focused facility that exceeded my expectations. If you're in need of storage solutions, I wholeheartedly recommend Extra Space Storage– they've certainly earned my trust and gratitude.
Reply from Extra Space Storage 2023.08.13
Thank you, James! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Security is our top priority and we appreciate that you have trusted us with your belongings! We're committed to providing excellent customer service. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything!
Lee Davilla
Lee Davilla 2025.11.03
     
I have been with Extra Space Storage for almost 10 years. I have never had any issues with them. They make my monthly payments so convenient. They are so nice and customer service friendly. Especially Will ( the guy who works at the location my storage unit is at ) . I just love talking to him. If there is any problems with my payment not going through, he will definitely help me figure it out. I would definitely recommend Extra Space Storage to everyone. The employees go above and beyond to help and find what's best for you!!!
Reply from Extra Space Storage 2025.11.04
Your positive feedback means everything to us! Thanks for highlighting Will's exceptional service and recommending us. We're honored to have served you for nearly 10 years and truly appreciate your loyalty. It's wonderful to hear that you've never had any issues during your time with Extra Space Storage and that we've been able to make your monthly payments so convenient for you. Will and our entire team take great pride in providing customer service friendly experiences, and we're thrilled that you enjoy your interactions with him. Knowing that Will goes the extra mile to help you figure out any payment issues and that our employees consistently go above and beyond to help find what's best for you is exactly what we strive for. Your recommendation means the world to us, and we look forward to continuing to serve you with the same level of exceptional service.
ty burrus
ty burrus 2025.10.29
     
Ms.Tammy was excellent and get me started here at extra space storage
Reply from Extra Space Storage 2025.11.04
We are thrilled to hear Ms. Tammy provided excellent service getting you started with Extra Space Storage!
John Carter
John Carter 2025.10.27
     
Reply from Extra Space Storage 2025.11.05
Thanks for the 5-star review! We appreciate your business and are glad you chose Extra Space Storage.
Loralyn Mccutcheon
Loralyn Mccutcheon 2025.10.27
     
Staff (Tammy) is very helpful. Facility grounds are safe & clean.
Reply from Extra Space Storage 2025.11.05
Thank you for recognizing Tammy's helpfulness and noting our clean, safe facility grounds!
Karita Wooten
Karita Wooten 2025.10.27
     
Will was great. Very knowledgeable about the facility and all that it offers. Thanks to him I found the right unit size for all of my household goods. Thank you
Reply from Extra Space Storage 2025.11.05
Thank you for taking the time to share your experience! So glad Will helped you find the perfect unit size.
Marcus ML
Marcus ML 2025.10.27
     
Reply from Extra Space Storage 2025.11.05
We are thrilled to hear about your positive experience with Extra Space Storage!
Doug Wokoun
Doug Wokoun 2025.10.22
     
easy access, good security, very helpful personnel on site
Reply from Extra Space Storage 2025.09.13
We are absolutely thrilled to hear about your positive experience with our easy access, security, and helpful team!
Jared Stalcup
Jared Stalcup 2025.10.21
     
Great folks to work with. They truly do care. Couldn't cover payment this months, i called and they worked with me to set up a plan keep me current so i do not loose my belongings. Thank you! I’ll recommend Extra Space Storage every time.
Reply from Extra Space Storage 2025.10.21
Thank you for sharing your experience! We're glad our team could work with you on a payment plan to keep your belongings safe.
Fred Teney
Fred Teney 2025.10.21
     
Customer service is top notch
Reply from Extra Space Storage 2025.10.20
Your positive experience with our customer service is greatly appreciated. Thank you for sharing your feedback.

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