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Reviews ( 537 )
younga craddock
2024.07.06
Great location, helpful staff and easy to get the service completed. It took less than an hour to have it all set up and ready to use the storage unit!
Reply from Extra Space Storage
2024.01.14
Thanks for the awesome review, Younga! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (317) 733-8655 if you need anything.
Nacime Joseph
2024.06.29
Reply from Extra Space Storage
2024.06.29
We appreciate you taking the time to leave a rating, Nacime! Don't hesitate to stop by the office if you need anything.
Staci Jones
2024.06.28
I just leased a storage space at this facility. It was extremely clean. Lesley was EXTREMELY helpful and kind. He made the experience a GREAT one for me! THANK YOU Lesley for being SOOOO helpful!!!!!
Reply from Extra Space Storage
2024.06.28
We're pleased to hear that you had a positive experience with Lesley and our facility. We strive to provide excellent customer service and a clean, comfortable environment for our customers. Thank you for choosing Extra Space Storage!
Matt Odell
2024.06.17
100% rate increase after 4 months in my unit... This place is like a bad joke. Just go somewhere else.
Reply from Extra Space Storage
2023.04.20
We're sorry to hear this, Matt Odell. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage to discuss what options we may have for you!
Chuck Schuster
2024.06.15
The folks at Extra Space Storage were very helpful over the last year. Many thanks
Reply from Extra Space Storage
2024.06.15
Thank you for sharing your positive experience with us. We're glad to hear that our team was helpful to you over the last year. If you ever need storage assistance again, don't hesitate to reach out to us at (317) 733-8655.
Shaun
2024.06.15
I had a great experience here with some short-term storage needs. My unit was very reasonably priced, and everything was as expected. The facility was easy to navigate, and i especially appreciated that they have carts on site to make moving things easier.
Reply from Extra Space Storage
2024.06.15
We're glad to hear that you had a great experience with us, Shaun. Thank you for choosing Extra Space Storage for your short-term storage needs. If you ever need assistance in the future, feel free to reach out to us at (317) 733-8655.
Metro Fire & Safety LLC
2024.06.05
Lesley was very helpful and the property looks really clean. Great location.
Reply from Extra Space Storage
2024.06.06
We are grateful for your kind words about Lesley and our property cleanliness. Thank you for choosing Extra Space Storage.
Rosemary
2024.06.05
Raised my rate over $80/ month after only 3 months. Chat was useless, but offered to lower the price by $4 a month. My parents have the same size unit at a different storage facility, which does not have currently have available units. They pay $40 a month less and have only had a total of $20 of rate increases over the 4 years they have been there. Extra Storage space take note, they are filled.
Reply from Extra Space Storage
2024.06.05
We sincerely apologize for any inconvenience caused by the recent rate increase. We understand that these changes can be difficult, and we appreciate your feedback. We are committed to providing our customers with the best possible service, and we value your continued loyalty. We will take your concerns into consideration as we make future pricing decisions. Thank you for being a valued customer.
D Wallace
2024.06.01
Got great personal attention when inquiring about a new storage space. Impressed!
Reply from Extra Space Storage
2024.06.01
We're overjoyed to hear that you received great personal attention when inquiring about a new storage space. Thank you for sharing your experience with us!
Leo Lion
2024.05.31
Lesley was a great host and manager at this facility and very thorough and nice..
Reply from Extra Space Storage
2024.05.31
We're pleased to hear that Lesley provided great service at our facility. Thank you for sharing your experience with us.
Marlene Stanger
2024.05.31
Lesley was great to work with and explained things in detail for me. I stopped by just to see what a space looked like and rented with them that day.
Reply from Extra Space Storage
2024.05.31
We're overjoyed to hear that Lesley provided you with detailed information and helped you find the perfect storage space. Thank you for choosing Extra Space Storage!
Monty Fuller
2024.05.29
Reply from Extra Space Storage
2024.05.29
Our team is grateful for your rating, Monty! Thank you for being a loyal Extra Space Storage customer!
Blues K.I.D
2024.05.28
Loved the service!! They made the process very smooth and were very clear and concise with everything!!
Reply from Extra Space Storage
2024.05.28
Thank you for the positive feedback! We're glad to hear that you had a smooth experience with us. If you have any further questions or need assistance, feel free to reach out at (317) 733-8655.
Daijahnae Coates
2024.05.28
Customer service was awesome!
Reply from Extra Space Storage
2023.08.09
Thank you for your 5-star review, Daijahnae. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.
Marjorie Thomas
2024.05.23
Reply from Extra Space Storage
2024.05.23
Your feedback is important to us. We appreciate you taking the time to share your experience with us. If there's anything specific you'd like to address, please don't hesitate to reach out at (317) 733-8655. Thank you for choosing Extra Space Storage.
Yeshua
2024.05.21
Outstanding help! He went way out of his way to help me get into my unit when I was locked out. All you have to do is ask!! Thank you soo much!
Stuart
Reply from Extra Space Storage
2024.05.21
We're absolutely elated to hear that we were able to help you get into your new unit. Thank you for your kind words; it means a lot to us.
Andrew Stierley
2024.05.21
Reply from Extra Space Storage
2024.05.21
Hi Andrew, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!
Dirko I
2024.05.20
Reply from Extra Space Storage
2024.05.20
Thanks for the fantastic rating, Dirko. We are glad we were able to meet all of your self-storage needs.
Ron Flores
2024.05.11
Reply from Extra Space Storage
2024.05.11
Thanks! We're so appreciative of your excellent rating, Ron! We are here for you if you need anything.
Devon Swedish
2024.05.07
Les was such a big help on helping me locate my correct storage unit. He even offered to help move some heavier items into the unit since I had my son with me.
Reply from Extra Space Storage
2024.05.08
Hi Devon, thank you for your review. We're glad Les helped you locate your correct storage unit and offered to help move some heavier items into the unit. If you need anything, do not hesitate to reach out to 888-storage.