After an overwhelming year, this was such a relief. I can honestly say that I've never had a more positive experience dealing with a collection agency. Christine was extremely helpful and didn't make me feel like I was scum just because my account was in collections. She was truly a gem and wonderful to deal with.
Every experience I’ve had with them has been great. I’ve been on the side where I owe money and they have been helpful, kind and understanding. I’ve also been on the side trying to collect money and they were helpful, kind and understanding as well. If you are needing to collect money, these guys are definitely the best!
Thank you so much Lynna! Our Client Service Manager has personally enjoyed every conversation with you. Express Collections values the relationship we've built, and we're excited to continue working together!
Huckleberry2025.09.03
4 employees walking around while two of us wait at the front desk. Good to see some productivity.
We appreciate your feedback and sincerely apologize for your recent experience. We just finished our expansion and moved our payment processing to first floor. This transition has created some challenges and we still have a few bugs to work out. We will take your comment to heart so we can better serve you and others in the future.
Robert Smith2025.08.18
Had Medicare drop the ball with a billing issue and got left holding the bag. Kayla was patient and helpful while I worked with Medicare to try to resolve it, unfortunately unsuccessfully. After that Kayla helped to set up a reasonable payment plan and walked me through the process. Not happy to be in collections, but if I had to be, this was painless as possible.
Robert, we appreciate the feedback. Having an account sent to collections can be stressful, but I'm glad Kayla was able to help you and give you a good experience. We will pass this along to her.
Ryan Greiner2025.08.18
Jacinta has been a pleasure to work with! Always a great attitude and gets stuff done in a timely manner!!
Michaela,
Thank you for your review. We appreciate your feedback and will pass on your praise to Jon & Haley! They will love the recognition!
Sarah Zakhari2025.04.15
My life has been in upheaval due to outstanding medical bills. Jenna has been very kind to me and has explained things very well. She is not rude at all, she is not insulting or condescending. Truly a breathe of fresh air while I'm dealing with a very trying time. Jenna is very much appreciated!
Thanks for giving us your honest review Sarah. We understand that life can be chaotic and overwhelming and we do our best not to add additional stress. I'm glad Jenna was able to help you and give you a positive experience. I will pass this on to her.
Bryce Stubbe2025.04.04
Worked with Kayla on an account that went sideways following my divorce. She did phenomenally working with me and my situation, even when I forgot to call back, she didn’t become overbearing and was completely calm and sweet the whole time. Having financial problems is not fun to begin with so having someone who felt human was really superb.
Bryce, thank you very much for your feedback. Divorces are never easy but I'm glad Kayla was able to guide you in the right direction. I will pass on your kind words to her and our staff.
Elizabeth Rouille2025.04.03
I have worked with Express Collections and Haley is absolutely wonderful, attentive, and always is able to answer my questions. Top tier Collections Agency!
Thank you for the feedback Elizabeth! We take a lot of pride in the work we do but the credit goes to employees like Haley that motivate us to be the best. We appreciate her as well.
Nathaniel Siess2025.04.03
I just wanna throw a huge thank you out to Haley for helping me! I was terrified of my debt before the mistakes I made and she helped me understand that it’s not some scam. They are trying to help me get the money owed from mistakes I made paid back.
Nathaniel, your situation is very common. Several consumers are weary when they receive calls from someone they don't know. When you get a call from a collection agency, have them verify their name, address, phone, and the client they are representing. You can also ask for the original creditors information and if you are in doubt, reach out to them to verify the account has been placed for collection. In the end, most agencies, like ours, are here to help because mistakes happen. Regardless, I'm glad Haley was able to help you and give you a positive experience!
Daisy Kaczmarek2025.04.03
Haley couldn't have been more helpful with answering all my questions!
Daisy, we appreciate your response and glad Haley was able to answer your questions. She is a very valuable member of our team and I will pass this on to her. Thanks!
Mariah Lee2025.04.03
Haley provided excellent service! Highly suggest anyone to work with Haley any day!
We appreciate your feedback Mariah and I'm glad we were able to provide you with exceptional service. I will pass on your kind words to Haley and our staff!
Hailee Hansen2025.04.03
Haley provided exceptional customer service. I’d rather have collections with Express for the rest of my life than a single account through CCB! They understand people are just people and life happens. Thanks for the great service Express!
Hailee, I will pass this on to our staff. Our goal is to provide the best possible service for our clients while maintaining a positive relationship with the consumer. I've also had the pleasure of working with you and the feeling is mutual!
Gavin Auker2025.04.03
Haley is the best! 10/10 would recommend Express Collections for their shining example of professionalism and integrity.
I'm glad Kayla was able to help you Tyler! I will definitely pass this on to her.
Mike Wynia2025.04.02
Great people to work with. Very professional, knowledgeable and courteous. Was treated with respect and compassion. Thanks Jasmine for all your hard work and help!!
Mike, it's always a pleasure to hear positive feedback about our staff. I will pass on your comments to Jasmine and everyone else you've worked with. Thank you!
Taylor Gross2025.04.02
Worked with Haley today and she was great! Answered all questions I had and got my account right where I wanted it.
Ana, we also think Haley is a 10 out of 10. Thank you for reminding us what a great job she does.
Samantha Daniell2025.04.02
Cannot express enough how grateful I am for the help that I received. Sometimes you just need a friendly push in the right direction or some advice on how to get started and Bethany R. Went above and beyond to help me get my situation figured out.
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