Verified Company
The team was a great help in transferring our services over from an uncooperative and hostile previous telco provider. We are so happy we switched to an honest and reliable service provider!
What customers say about Expert IT & Telco
Recent reviews
Reply from Expert IT & Telco
2026.07.08
Hi Jui, we take all feedback seriously, but we’re unable to verify any genuine interaction with our business under this name or account. We’ve checked our customer records, recent leads, service requests, and confirmed with our service and technical team, but cannot find any matching complaint or job. Please contact us directly if this review relates to a real service experience.
Seamless Upgrade and Outstanding Service from Expert IT & Telco
We’ve been working with Expert IT & Telco for many years as our school’s (Roxburgh Homestead Primary School) phone provider, and their service has consistently been outstanding.
Recently, we upgraded our phone system, moving from Optus Evolve Direct to SIPS, and the entire process was seamless from start to finish. A special mention goes to Adam Darroch, who has personally been servicing our school for many years. Adam led the onsite installation with absolute professionalism, deep knowledge, and a calm, can do approach that immediately put our staff at ease. He was incredibly patient while training our team and went above and beyond throughout the day, making real time adjustments on the fly to ensure our Avaya phone system worked exactly as intended.
We also had a fantastic experience working with Mauro De Girolamo. Mauro made the transition from Optus Evolve Direct to SIPS smooth and stress free, managing everything with professionalism and clear communication. He also organised our NBN fibre to premises connection, which was fast, efficient, and completely pain free from start to finish.
If you’re running an Avaya system, you simply can’t go past Expert IT & Telco. Highly recommended
Date of experience: 24 March, 2026
Date of experience: 24 March, 2026
We’ve been working with Expert IT & Telco for many years as our school’s (Roxburgh Homestead Primary School) phone provider, and their service has consistently been outstanding.
Recently, we upgraded our phone system, moving from Optus Evolve Direct to SIPS, and the entire process was seamless from start to finish. A special mention goes to Adam Darroch, who has personally been servicing our school for many years. Adam led the onsite installation with absolute professionalism, deep knowledge, and a calm, can do approach that immediately put our staff at ease. He was incredibly patient while training our team and went above and beyond throughout the day, making real time adjustments on the fly to ensure our Avaya phone system worked exactly as intended.
We also had a fantastic experience working with Mauro De Girolamo. Mauro made the transition from Optus Evolve Direct to SIPS smooth and stress free, managing everything with professionalism and clear communication. He also organised our NBN fibre to premises connection, which was fast, efficient, and completely pain free from start to finish.
If you’re running an Avaya system, you simply can’t go past Expert IT & Telco. Highly recommended
Cannot reccomend highly enough. Jimmy & Adam were fantastic and the whole process was silky smooth. Thanks so much for all your help in getting our phones upgraded and working as they should!
Phone system installed by Deepak
Deepak from Expert IT was extremely helpful with setting up our phone and internet system. Our office building had a complex server room and so the set up was somewhat complex, and Deepak was patient in figuring out what we needed and great at communicating throughout the installation. Highly recommend.
Date of experience: 06 November, 2025
Date of experience: 06 November, 2025
What an amazing team you guys are!! such a smooth transition that was! Shout out to Adam who connected us up and to Jimmy who was super helpful the whole way through! Highly recommend!!
Reply from Expert IT & Telco
2025.08.27
Congratulations on the smooth transition, Daniel – it’s always a bit of work getting set up, so we’re really glad we could help make it easier for you. Adam and Jimmy are so happy to hear your feedback – it means a lot to them and to all of us as well. Thanks heaps for the shout-out, mate, and we’re always here if you need a hand.
Thank you to Adam and the team for connecting our clinic's phone number to our new phone system at our new premises. The guy really knows his stuff and explained everything clearly.
Reply from Expert IT & Telco
2025.08.19
Thank you, John! We're thrilled Adam and the team could help with your clinic's phone system transition and provide clear guidance. Your kind words mean a lot to us!
Adam Darroch was not only an expert in getting our office phone and internet set up professionally, he did it with smile and good banter. Patience is a virtue and Adam has it in spades, answered all questions clearly. We are truly grateful, Adam.
Reply from Expert IT & Telco
2025.08.19
Thank you, Adam will be thrilled to hear your kind words! We're so glad he could make the process smooth and enjoyable. If you need any further assistance, feel free to reach out anytime!
Adam did a great job. Communicated extremely well; came on time; minimal interruption; so far so good!
Reply from Expert IT & Telco
2025.02.03
Hi Andrew, cheers for the awesome feedback! Stoked to hear Adam got everything sorted with no fuss. If you ever need a hand again, just give us a shout. Thanks heaps!
So happy with the team's professionalism and great old-fashioned service! So rare! Delighted to be dealing with Expert IT and Telco!
Reply from Expert IT & Telco
2025.08.19
Thank you, Tatyana! We're thrilled you appreciate our team's professionalism and service. Your kind words motivate us to keep delivering exceptional experiences.
I highly recommend James and the team at Expert IT. Easy to deal with, nothing too hard and their customer service is excellent.
Reply from Expert IT & Telco
2025.08.19
Thank you, Brenda! We're thrilled to hear you had such a positive experience with James and the team. Your recommendation means a lot to us!
easy to contact, responsive and very helpful.
Reply from Expert IT & Telco
2025.08.19
Thank you, Tony! We're delighted to hear you found our team easy to contact and helpful. Your feedback truly motivates us to keep up the good work!
Expert are always quick to respond to any of our queries. They have been excellent with assisting us through multiple Telecoms upgrades over the years. I always feel I can get in direct contact with knowledgeable support staff. Everything a business needs in a Telco provider.
Reply from Expert IT & Telco
2025.08.19
Thank you, John! We're thrilled to hear our team has been helpful and responsive during your upgrades. Your trust and confidence in our support mean a lot to us. We’re here whenever you need assistance!
Ive been with this Company since 2019 and have been very happy with their services. They have been very prompt, efficient and addressed any concerns that may have arisen with high priority and efficiency. Dealing with James recently has been an absolutely delight. James has assisted us with alternative cost saving products and services.
Appreciate your help James. thank you!
Reply from Expert IT & Telco
2025.08.19
Thank you! We truly appreciate your loyalty and are thrilled to hear about your positive experience with James. We'll make sure to share your kind words with him. Your support means so much to us!
Casey was very efficient and personable in assisting me with my new contract.
Reply from Expert IT & Telco
2025.08.19
Thank you, Wendy! We're delighted to hear that Casey provided you with efficient and personable assistance. We'll be sure to share your kind words with them!
Reply from Expert IT & Telco
2025.08.19
Thank you for your positive feedback, Mickeal! We're delighted to know you had a great experience. Your support means a lot to us!
MEGAN HAS BEEN VERY HELPFUL.
Reply from Expert IT & Telco
2025.08.19
Thank you! We're glad Megan could assist you so well. We'll be sure to share your kind words with her.
Spoke with Matt and his customer service, knowledge and honesty were fantastic. I would recommend speaking to him if you need any kind of telecommunication assistance. 5 stars from me.
Frequently asked questions about Expert IT & Telco
How many reviews does Expert IT & Telco have?
Expert IT & Telco has 94 reviews on Trustindex, collected from Google and Trustindex.
What is Expert IT & Telco's average rating?
Expert IT & Telco is rated 4.8 out of 5 based on 94 reviews. 96% of reviewers gave five stars.
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Trustindex moderates every review and verifies that it was collected from a real, active review platform before it is published.
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