Thieves
I paid £30 to get a small parcel containing a personal item delivered from Spain to England. I even made sure I had the item insured, just encase. After waiting over 8 weeks for it to be delivered I was surprised to see it wasn’t my parcel that was delivered to my door It was a pool dispenser!! Not even in a box
Now they are saying because I haven’t got my original receipt, the item was a gift. And Iv even provided evidence of how much the item is…. They still can’t help me.
It’s like giving a Greenlight to any delivery driver to pinch what they want!!
A Frustrating & Unreliable Experience!
What should have been a straightforward shipment of five boxes turned into an absolute nightmare, thanks to Eurosender’s incompetence and dismissive customer service.
The first scheduled pickup? No one showed up. The excuse? "Wrong address." This, despite the fact that I had provided extra details to ensure clarity. But I showed understanding—maybe the system required a specific format. So, I rebooked.
The second scheduled pickup? Again, no one came. This time, Eurosender conveniently claimed that "the sender was not at home." Interesting, considering my friend (the sender) was waiting the entire time. No missed calls, no doorbell issues—just pure negligence on their part.
The third attempt? Surely, they’d get it right this time? Nope. Once again, no pickup. After multiple email exchanges, Eurosender continued to insist that the problem was on my end. The best part? A customer support representative, Thien N, wrote to me: "The issue arose from the address entered when placing the order." So apparently, three failed pickup attempts were solely due to an address formatting issue—despite the fact that the address was complete. (Again, I had already shown understanding about the formatting, but at what point does a logistics company take responsibility for ensuring their own service functions properly?)
For Eurosender, it makes perfect sense that a customer would pay nearly 150 euros, rebook pickups three times, arrange for a friend to stay home each time, and somehow intentionally sabotage their own shipment.
After all this frustration, I had no choice but to cancel the order—only to be charged a cancellation fee. So, after enduring Eurosender’s incompetence, wasted time, and unnecessary stress, I didn’t even get a full refund. Their customer support team, as expected, could only provide copy-paste responses like "We are utterly sorry for your inconvenience," while doing absolutely nothing to fix the situation.
The only silver lining? At least my belongings were still safe at my old place, rather than being misplaced by Eurosender. Who knows where they would have ended up had the pickup actually happened?
Do yourself a favor and stay far away from Eurosender. Reliability, accountability, and basic customer service seem to be completely foreign concepts to them
I am happy that my delivery was successful. I'm satisfied with custome support service as well, especially Mr. Ismail, which was very friendly and helped me resolve my issue in no time.
Dear all,
Just wanted to say that good company and employees still exist.
I was sending packages from Spain and I make a mistake because didn’t know Spanish rules.
But without any delay and fixing problem in short time the packages it picked up.
Many thanks to Marcella P.
I’m very grateful.
Big recommendation to everyone.
I have a very mixed experience with this company.
There were no issues the first time I sent documents from Hungary to the Czech Republic.
The second time, I tried to send the documents from the Czech Republic to Kazakhstan and here are my findings:
1. The biggest issue I have with this company is that they claim to deliver your parcel within 2-3 days, but when the DHL guy comes to pick up the parcel and provide you with the tracking number, the DHL tracking service says it will take a full 7(!) days! Which is 2x-3x times more than the claimed delivery date.
2. The support chat does not work correctly. Once you open a chat with one agent, and they close your case, you either have to wait for the same agent to reply (in my case, it was 1.5 hours), or you cannot start a new chat at all. I used some trick to reload the chat and start from scratch, but it's not how it should be.
3. The dashboard orders list is inconsistent. Sometimes, it shows your orders in different states or is missing altogether.
4. Prices are fair, precisely the same as DHL, but be ready to print the label yourself. With the same delivery dates and the same prices, it probably makes sense to just go with DHL.
Gda. Ena V. je postavila pojma Customer Service na jedan nivo iznad svih. Hvala najljepsa na brzom i tocnom odgovoru, uz minimalna cekanja na javljanje. Top usluga. Bravo!
I sent 2 big boxes from Portugal to Portugal and everything was perfectly ok. The recipient received the package and I could see the signature and the time delivered.
It was the best option, price/collection and delivery time in Portugal.
Verified Company
