Verified Company
Too difficult to use, too much detail required.
Reply from Eurocom C I
2026.09.04
Thank you for your feedback. We only ask for the minimum information required to process the necessary checks, but we appreciate you letting us know the process felt difficult, and we'll keep looking at ways to improve it.
I found all in all a smooth process - very user friendly, not too technical - did loose my details twice due to timing out a little swiftly/maybe me locating so information on over areas of my phone so would put 4.5 if I could rating
Reply from Eurocom C I
2026.09.04
Hello Graeme,
Thank you so much for the great feedback! We're really glad you found the process smooth and user-friendly. We appreciate you flagging the timeout issue too. This is actually in place to help keep your personal data secure, but we understand it can be a bit swift, so we'll look at ways to make this smoother without compromising on protection. We'd happily take that 4.5 if we could!
Many thanks,
Eurocom CI
Thank you so much for the great feedback! We're really glad you found the process smooth and user-friendly. We appreciate you flagging the timeout issue too. This is actually in place to help keep your personal data secure, but we understand it can be a bit swift, so we'll look at ways to make this smoother without compromising on protection. We'd happily take that 4.5 if we could!
Many thanks,
Eurocom CI
I found the Yoti app complicated so I switched to post office app and it was straitforward . But people here have been very supportive and helpful . Many thanks
Reply from Eurocom C I
2026.09.04
Dear Nadia,
Thank you for sharing your experience. We're sorry the Yoti app felt complicated, but glad the Post Office app worked well for you as an alternative. We're really pleased our team could be supportive and helpful throughout. Thank you for taking the time to leave this feedback!
Kind regards,
Eurocom CI
Thank you for sharing your experience. We're sorry the Yoti app felt complicated, but glad the Post Office app worked well for you as an alternative. We're really pleased our team could be supportive and helpful throughout. Thank you for taking the time to leave this feedback!
Kind regards,
Eurocom CI
It can be a tricky system to navigate when trying to accommodate the different wants in each section. Got there in the end though. Customer support was very good.
Reply from Eurocom C I
2026.08.14
Thank you for the honest feedback. We appreciate you letting us know the system could be tricky to navigate, and we'll take this on board as we look at ways to make it clearer. We're really glad our customer support team could help you get there in the end, and thanks for taking the time to share your experience!
Very helpful and polite staff lots of communication and keeping updated if progress.well done
Reply from Eurocom C I
2026.08.14
Thank you so much for the kind words! We're really glad our team kept you updated and in the loop throughout, and that you found them helpful and polite. We appreciate you taking the time to leave this review!
I spoke with Juliet, she is a very nice person,patient,calm, and kind. She solved all the problems I had.
Reply from Eurocom C I
2026.08.14
Thank you so much for sharing this! We're delighted to hear Juliet was so patient, calm, and kind, and that she was able to solve all the problems you had. We'll be sure to pass along your lovely feedback to her!