Rob came in clutch and got my roof flashings installed within just one day. The communication was excellent, the workmanship was top-notch, and the turnaround time was unbelievable. I couldn’t be happier with the service. Highly recommend Escalade Roofing and especially Rob for anyone needing fast, reliable, quality work!
It looks like my legitimate review was falsely reported and removed as spam by the owner, so this time I will be making a more detailed review about my experience with Escalade Roofing. My experience with this company can be described as only one word, annoying. Every month and previously every two weeks, my wife and I would get spam text messages from different Sinch VOIP numbers traced back to this business advertising there services. I see how they keep their cherished five star rating. They will offer discounts for services in exchange for positive reviews and wrongfully report and remove any negative reviews in the name of spam. Shady business practices going on. Buyer beware
Thank you for taking the time to share your feedback. We take all reviews seriously, even when we cannot find any record of a customer interaction.
At Escalade Roofing, we never offer incentives for positive reviews and we never remove legitimate feedback—only content that is proven to be false or not related to an actual customer experience. After reviewing our records, we were unable to find your name or any service history with us.
Our team does occasionally send informational texts to homeowners in our service area during major weather events, but we never intend to inconvenience anyone. If you received a message from us in error, we sincerely apologize and would be happy to remove your number from our list.
Regarding your comments about other roofing companies, we respect all legitimate competitors in our industry and focus solely on delivering five-star service to our customers. Our reputation has been built over years of hard work, quality workmanship, and honest communication.
If you believe there has been a misunderstanding, we welcome the opportunity to speak with you directly. Please feel free to contact our office so we can address any concerns.
Thank you for correcting Charles! You Deserve the Best!
Rodney Cline2025.09.29
First of all, I noticed many excellent words on these reviews about the work of Rob and Derek. Well, I wish to celebrate the owner of this fine company, Cole Haynes.
I placed a call to Escalade Roofing to inquire about the possibility of a new roof and gutter, as my existing roof was 20 years old and had been beaten hard by numerous hail storms. Cole answered my call and said he could look at the roof later that same day. He came, took out his drone and flew it over my house, and agreed that a new roof was warranted. Cole then talked me through the process to file the claim with my insurance. Long story short, I had a new roof and gutters 10 days later. I paid my insurance deductible and paid for the gutters, but the final tally was minute thanks to insurance. And Cole texted and talked with me nearly daily. His friendliness and customer service skills shined; I have worked retail for 30+ years, and I recognize and appreciate good customer service. This man has it, and Escalade Roofing provides it.
You were such a pleasure to work with, we are so happy you love your brand new roof, gutters, and gutter guards. If you need anything else in the future we will be right there for you. You Deserve the Best!
Escalade Roofing
Brian Miller2025.09.18
Amazing service and pricing. They do all the services needed et my home. One stop shop with the best pricing. They even did my chimney seal and cap for half the price as other quoted me.
Thank you Brian for trusting us with your chimney cap and coating. We can’t wait to do your kitchen remodel project this next week! You Deserve the best!
Phyllis Cumby2025.09.15
Cole and his staff were wonderful to work with. He walked me through the insurance claim process and we received a settlement that pleased all involved. The roofers were courteous, worked fast, and cleaned up great. Best of all the roof looks great and should keep us dry for many years!
Thank you Phyllis, you were a very special customer to me! Thank you for trusting us with your roof replacement project and being so easy to work with, you are one of my favorite customers ever! God bless you more and more and if you need anything else don’t hesitate to reach out. You Deserve the Best!
Thank you so much Ashley, we are glad your experience with Rob was a great one! Welcome to the Escalade Family! You Deserve the Best!
Michelle Mai2025.09.02
We had an excellent experience with Escalade Roofing. Derek was quick with our estimate and was professional, knowledgeable, and made the entire process stress-free. The crew worked efficiently, kept everything clean, and the quality of the work is outstanding. Our new roof looks great and gives us peace of mind knowing it was done right. Highly recommend Derek and the team for any roofing needs!
Pierre and his crew did a great job , they went out of their way to make sure we got what we wanted and more,,quality work from start to finish,,,, great price and great customer service , that is a rare these days, 10 stars ⭐
Thank you Thomas, you are so important to us and we are so thrilled you had a perfect 10 star experience with Pierre and your roof replacement! Glad you enjoyed our prices and customer service, You Deserve the Best!
Stephen, Thank you for trusting us with your beautiful property and roof replacement! Glad we could resolve the roof leak. The roof looks great and we are always here if you need anything else in the future. You Deserve the Best!
Escalade Roofing
Susan Huynh2025.08.13
Worked with Rob to deal with a leak in my roof. He was quick to respond to my call and answered all my questions! Helped me tarp it up to prevent further damage until we were able to schedule repairs. It was a quick process and highly recommend them!
Thank you for your positive feedback! We're glad to hear that Rob was able to assist you promptly and effectively. It's great to know that you were satisfied with the service and the quick resolution to your roof leak. Your recommendation means a lot to us!
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