Kathy & Neil really came through for us on a last minute urgent request! We were in a very tight spot with a looming inspection on our fire suppression system that could have severally impacted our operations. They adjusted their schedules and got the work completed sooner than anticipated. Their flexibility and attentiveness to our needs went well beyond expectations. I can't imagine we would have passed without them. We are truly grateful, thank you!
You can tell a lot about a company based on how they treat their potential customers prior to being hired for a job. I did not hire ERMCO because their employee(s) provided horrible customer service, over-inflated estimates that were significantly higher than their competition, and showed zero contrition for their lack of professionalism. You can come to your own conclusion on hiring ERMCO for your project. However, you may find in doing so that their Google reviews and estimates have a lot in common along the way.
We are sorry to hear that you had difficulties with the quoting process; quality and client service is important to us. Please contact our Service Team at 317.780.8800, so we can get more information about the situation and address it. Thank You.
Best company for your electrical or low voltage needs. Employees pride themselves on doing quality work. The office staff is supportive and customer satisfaction driven. Call today for an estimate on getting your needs satisfied.
Everyday during the week I drive on 465 and so does van #1. Everyday that van drives very fast, it’s not just 1 day or once in a while they blow past most people on the highway.
Today was over the top, in the fast lane there was a truck and the van was so impatient that he chose to cut me off running me into the other lane which caused that lane to slam on the brakes. Your horrible driving almost caused an accident this morning.
One thing I promise is if you cause me to get into an accident I will be suing your company.
Ermco, you need to hold your people accountable. You after all are liable for their actions.
Thank you for bringing this to our attention, safety is a top priority for our company. We will investigate the situation and address it appropriately. If you have any additional information that would help identify the vehicle or the driver, please contact our Corporate Office at 317-780-2923. Thank you.
I was on the verge of signing a contract with one of the major generator dealers in town when I thankfully asked a question about their lead time for installation. I couldn’t believe it when they told me 2 months. In reading another review on Google by Scott Smith for ERMCO generator work, I suspect I was communicating with the same company he was that quoted him a 2-month lead time. I was facing a 1 month deadline to get a Honeywell Generator (made by Generac) installed to claim an extended warranty promotion. I put a lot of faith in Scott Smith’s review and gave ERMCO a call. I am thanking my lucky stars I found them! This went from a stressful situation having to change direction on contractors late-in-the-game to stress-free working with ERMCO.
Josh and Russ were awesome to deal with. Josh came out to look at the situation and provide the quote. He communicated well, clearly knew what he was talking about, pointed out a few things that other contractors I called had wrong about generator placement, and had great turnaround time on the quote. He continued to answer all my follow-up questions very promptly. In my two interactions with the office, first to schedule the estimate, then to schedule the install, they were very pleasant to deal with. Russ is their lead installer and I was very impressed with his knowledge and attention to detail. I like to ask a lot of questions as a result of doing a lot of research, and I “helicopter” the job a bit just because I’m interested to see how things are done. Russ clearly cared about the work he was doing and took care to make sure the job was done right, not fast. He competently answered every question I could throw his way.
ERMCO came in with an attractive bid and did a great job! The quality of the install was excellent. Generator projects are not cheap projects by any means. This was a very fair price to pay for two skilled-trades people working at my house for a day with some hard-labor involved. A combination of good communication, good pricing, and good work made this the best contractor experience I’ve had in quite a while. Some other generator companies that I contacted in Indy must use tools forged from solid gold based on the prices they charge for 2 guys to get a job done in a day. I highly recommend ERMCO for generator installs (and I’m sure they do a great job at the sales and sizing part as well for those who want the entire generator project handled by ERMCO soup-to-nuts).
I had an electrical issue and they sent our this young guy that didn't know anything and was in my home for about an hour. He stated he will have to make an appointment and come back. Well another Tech came out and fixed the issue within 1 hour. This was supposed to be covered under my HSA but instead they sent me an invoice for $204.00 billing me for 2 hours and the tech wasn't at my home for about 45 minutes to an hour.. If you value honest companies do not use them. I am going to report them to the better business bureau... The person i spoke to was Sarah a real piece of work, not willing to send an invoice to my HSA for payment NOW i;m stuck paying this padded bill.
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