Encompass Reviews 2026 | Trustindex.io

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4.8 | 2993 total

5 stars

2744 pcs

4 stars

86 pcs

3 stars

22 pcs

2 stars

7 pcs

1 star

134 pcs

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Vic Vq 2026.03.31

This shady company charged me four thousand dollars today! I called them to find out what the charge was for, but no one could give me an answer. They can’t even find it in their computers. I tried to reach a manager, but I kept being transferred to random people, and I never got through to a manager. Naturally, my issue wasn’t resolved, and no one refunded the money!

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Reply from Encompass

Hi Vic, we would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? customersupport@encompass.com. Thank you for letting us know of your experience.

Anastasiia Shaban 2026.03.31

80% parts arrived used, making 1 order for 3 parts , they charging shipping for each part. Customer service sucks , the worst supplier ever

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Reply from Encompass

We would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? customersupport@encompass.com. Thank you for letting us know of your experience.

Greg Croucher 2026.03.17

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Reply from Encompass

We really appreciate you taking the time to give us a stellar review!

Danielle Morrison 2026.03.12

I figured going online to order parts would have been easier than calling up, WRONG! Roy Hughes was so patient and helped me with a different order that I did online. He provided me with an update as well as corrected my order! Very kind and helpful throughout the entire process. Thank you Roy!

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Reply from Encompass

Hi Danielle, we appreciate the shout out to recognize Roy for all he does and the opportunity to assist you!

Adam McCoy 2026.02.27

Ordered a part from Encompass(LG). It arrived in one day! Wasn’t the right part! I sent it back! That’s when it went down hill! I returned my part, on feb 2, with a 7-10 day refund policy, on the 18th I called to check on my refund. The response was we’re not sure it looks like I made a mistake and sent it to the wrong facility! I replied I sent it to the address provided with the authorization code. The response was Let us call you back. No call, so I called back the next couple days on the 23, I was informed, Oh you should see it today that never happened. Today is the 27th I called 4 times spoke with 6 different representatives, finally spoke with a supervisor who finally refunded me , but I won’t see it until march 2! This is absolutely unacceptable! If I did t have to select 1 star I wouldn’t have! This company has terrible return customer service and horrible communication! Never recommending them!

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Reply from Encompass

Hi Adam, we would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? customersupport@encompass.com. Thank you for letting us know of your experience.

Dale Mozingo 2026.02.26

Wanted two blades for my Braun Series 7 razor. Braun sent me to Encompass to order them. Placed my order. After a couple of weeks still showing not given to Fedex. Contacted Customer service and they said they would refund my money since they didn't show it ever shipped. A few days later I get a notice of postage due from USPS for a package. Went to the post office and there was the Encompass Fedex Package with over $8 postage due. I paid the postage and got the two blades. I will never order via Encompass again. I paid Fedex shipping up front, then had to pay USPS postage to actually get the package. Never did get the refund but I did get the blades so I'll just chalk it up to a bad experience with a bad company. Update 02/26/26: I did get a decent refund from them which covered the issue of Fedex package being sent USPS. I am using one of the blades and it is working great. 100's of times better than the aftermarket crap from Amazon vendors which I tried before because of lower cost. I am changing this to 4 stars since everything has been worked out and the product received is excellent. I will use Encompass again in the future.

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Reply from Encompass

Hi Dale, we would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? customersupport@encompass.com. Thank you for letting us know of your experience.

Volodymyr Nykyforets 2026.02.21

Highly recommend!!!

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Reply from Encompass

We really appreciate you taking the time to give us a stellar review!

Kit Ainslie 2026.02.02

Encompass overall has been great. Jamar helped me get the refund process started when I had ordered the wrong part, and went above and beyond to reach out to the manufacturer to help get me information on the part I do need. His performance on the call was courteous and professional without being cold, and as a customer I am very happy with how he handled what turned out to be a difficult part need.

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Reply from Encompass 2026.02.02

We really appreciate you taking the time to give our customer service team a stellar review!

Africa Jackson 2026.01.29

Item said clear as day on website IN STOCK so I placed my order for pickup cause it was in my city only to call & be told item is OUT OF STOCK now i have to wait 3-5 business days for a refund BAD BUSINESS

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Reply from Encompass 2026.01.30

We apologize for the inconvenience and confusion. Our inventory is accuracy is over 99%, but that does not make a difference when the part you are looking for is not in the bin.

Hiram Palacios 2026.01.28

Kelly Salazar did an excellent job helping me order the correct replacement parts for our Samsung kitchen. She is very professional and kind.

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Reply from Encompass 2026.01.28

We really appreciate you taking the time to give our customer service team a stellar review!

Lesley Haley 2026.01.28

Roy was able to find my Jenn air replacement part with quick efficiency and a very personable manner! I am very impressed with this company and thoroughly recommend it !

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Reply from Encompass 2026.01.28

We really appreciate you taking the time to give our customer service team a stellar review!

Art Lyskanowski 2026.01.24

Your agent Lily Jacob was awesome. She was personable, helpful and caring to fulfill my order and areal treat to speak with. Needs a raise and promotion. Thanks again Art Lyskanowski

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Reply from Encompass 2026.01.26

We really appreciate you taking the time to give our customer service team a stellar review!

Nicholas Clabaugh 2026.01.23

Sent my surround sound system to sony for in warranty repair. They sent it to encompass they said 10 days to repair. Took 3 weeks finally got it back and they said they tested it for hours and there was no issue. The second I hooked it up and turned something on it started doing the exact same thing. Will never use them again and having to pay out of pocket to get it fixed because sony only works with them.

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Reply from Encompass 2026.01.26

Our service manager is investigating your case to see what can be improved.

Benjamin 2026.01.23

Purchased a complete transmission for a Maytag washer that lasted for 10 years, new one failed in less than six months and warranty is only 90 days. Might be an okay company but the part they sold me is junk.

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Reply from Encompass 2026.01.23

Hi Benjamin, we would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? customersupport@encompass.com. Thank you for letting us know of your experience.

Tom Todd 2026.01.15

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Reply from Encompass 2026.01.21

We really appreciate you taking the time to give us a stellar review!

Bonnie Stevenson 2026.01.14

Today I was in a pinch and needed to get some particular parts quickly. I called Encompass and spoke with a guy by the name of Derrek. Thank you, Derek for your “Can Do” Attitude and willingness to see the order through. We will definitely be opening a business account with Encompass for future purchases and I would say the bulk of the reason is because of the great customer service we received from Derrek today.

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Reply from Encompass 2026.01.21

We really appreciate you taking the time to give our customer service team a stellar review!

Benny Greene 2026.01.14

I needed a small part for my 2 year old washer and I got Toni Abad on the phone. What a pleasure and so kind to work with. She was understanding of my situation and went to work to find the exact part I wanted. She sent me a text message with a photo of the part and cost to verify. She clarified the cost and shipping and placed the order. Thank you Toni. God bless.

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Reply from Encompass 2026.01.21

We really appreciate you taking the time to give our customer service team a stellar review!

Jeremy Richards 2026.01.13

I would like to thank Fred for helping me find the right parts to install my microwave (cross threaded the install bolts). Made sure I had the right parts before I ordered. I'm very comfortable knowing I have the parts I need when they come in. THANKS again Fred.

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Reply from Encompass 2026.01.21

We really appreciate you taking the time to give our customer service team a stellar review!