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Lily, Jacob was the customer service that helped me ordering my part. Absolutely amazing customer service. Highly recommend talking to her next time we have to order something. Thank you!.
Reply from Encompass
2025.12.17
Hi Donna, we appreciate the shout out to recognize Lily for all she does and the opportunity to assist you!
Simon was very helpful and knowledgeable about the Samsung refrigerator. I will certainly request him again if I need parts for my refrigerator an excellent employee
Reply from Encompass
2025.12.17
Hi Jim, we appreciate the shout out to recognize Simon for all he does and the opportunity to assist you!
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The remote for my TV no longer works. Call for a replacement and had Toni Abad to handle request. She was excellent and very patient. Loved the way she went through all the steps.
She is a very sweet person loved working with her. She is the type of person that anyone would enjoy working with.
Karl Kroeplin
Reply from Encompass
2025.12.17
Hi Karl, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Simon was a wonderful man with helping me order the part for my washing machine and his customer service skills is above and beyond and I hope if I need anything else from you I will like to speak to Simon for help.
Reply from Encompass
2025.12.17
Hi Lisa, we appreciate the shout out to recognize Simon for all he does and the opportunity to assist you!
Simon is a wizard! I was having difficulty finding a part for my failing Samsung refrigerator because all of the online references for my model had erroneous part references. After research I found my way to Simon and in just a few minutes he was able to find the correct part listings I needed to fix my Samsung refrigerator. Simon is the best and the information he provided me enabled me to save my Samsung refrigerator.
Reply from Encompass
2025.12.17
Hi Mel, we appreciate the shout out to recognize Simon for all he does and the opportunity to assist you!
I had a great experience with Toni over the phone. She helped me find a replacement part number to the one i was looking for since it was in backorder. She explained to me the ordering and shipping process, Great Service Toni. Thank you
Reply from Encompass
2025.12.17
Hi Cesar, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
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Toni Abad was terrific. She t The time to confirm Each portion of the order and detailed the cost of shipping the product. Good employees are hard to find,but you have one inToni
Reply from Encompass
2025.12.17
Hi Robert, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Quickly got to the service person for help. Fred was able to find the filter parts I need for my microwave. He was friendly and efficient. Great experience.
Reply from Encompass
2025.12.17
Hi Randi, we appreciate the shout out to recognize Fred for all he does and the opportunity to assist you!
Garbage support, your AI systems is a joke. Your agents just transfer me around then hang up. I've been calling for weeks to get a replacement part. You really don't understand how to provide a decent customer experience. I'm surprised LG has partnered with you. Do better.
Reply from Encompass
2025.12.17
Hi Enoch, we would really like the opportunity to investigate this further with you and see how we can help. Would you please private message us an email or phone number so a supervisor can connect with you? customersupport@encompass.com. Thank you for letting us know of your experience.
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After ordering a wrong part for my LG refrigerator, I had the pleasure to speak with Ann and she was able to process my return and order the correct part. I appreciate her service and patience!
Reply from Encompass
2025.12.17
Hi Pinar, we appreciate the shout out to recognize Ann for all she does and the opportunity to assist you!
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