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Reviews (10489)
Ryan Stephenson
2023-09-26
Critical
Professionalism
Punctuality
Quality
Responsiveness
Value
I have NO idea how this company has so many positive reviews. Everyone in my neighborhood told us to stay away from radiant. We saw the reviews and thought maybe we would go with them anyway.
WORST decision ever. We signed up for their 1 year maintenance plan. Then we got a call before our appointment for the spring/summer tune up that they needed to focus on their other customers who did not have working ACs in May. Told us they would call back once they could come out for the maintenance tune up. Waited the whole summer, just to get a call in September wanting to schedule our “summer” tune up. I told them no thanks.
They also told us our AC unit was old and needed to be replaced. We got Airstrike AC to come out and they were professional, prompt, and punctual. All things Radiant was not. They were able to come out immediately that week and do our tune up. Airstrike also told us that our AC is actually only 2 years old.. and just needs a new capacitor, NOT a whole new unit.
Do not go with Radiant, go with Airstrike.
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Errol Hardin
2023-09-26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Thanks for the review Errol!
David Buckley
2023-09-26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Awesome plumbing technicians. Best experience I’ve ever had with a plumbing company.
Terence Jones
2023-09-26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Great experience and super knowledgeable surround my issue
Kyle Pind (KP_N7)
2023-09-26
Positive
Professionalism
Quality
Ryan was professional and very helpful. Really enjoyed all the information he was able to give along with fixing the problem quickly. Highly recommend Radiant.
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Patricia Hanley
2023-09-26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
H Thompson
2023-09-26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
n griffin
2023-09-26
Positive
Professionalism
Jonathan was professional, personable, kept me in the loop with constant updates on my issues. Gave me options in resolving my problem with my air conditioning system.
Update: I must say one more thing. I ended up replacing my system. Drew, the sales guy, saw me struggle to close the door leading to garage. He took a few minutes and tightened the screws on the hinge. The door easily closes now. He didn’t have to do it but it impressed me that he he went above and beyond. This thread of attention to detail was reflected by the other technicians Matt and Joey also. My house looks better than ever. By the way, the air-con is working pretty sweet!
Thank you, Nephiteria! It was a pleasure assisting you with your air conditioning system. We appreciate your kind words about Jonathan's professionalism and communication, and we thank you for choosing Radiant!
Rudy Heredia
2023-09-26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
EPIC SERVICE!!!
From the minute they answered my call, Radiant was at the top of their game! Courteous and eager to help me, the rep made me believe she sincerely was interested in getting my issues addressed and fixed, once and for all. I was informed of exactly what was going to happen next. Just as stated, I was scheduled an appointment. I was then given a call to confirm my appointment and informed I'd be notified when the tech was on his way. I received a message informing me who was coming, a photo of the tech, his credentials, and when to expect him. The tech messaged me he was on his way before showing
up. Like clock work ,the tech arrived as scheduled. CRAIG PLANK!!! Indubitably, the most skilled/informed courteous, professional, genuine person who has ever provided a service!!! In addition to being a master at his job, he was a great person! He explained the current situation, what was wrong, what needed to be corrected, what he was going to do, and an approximation of how long it would take him to correctly and completely finish his work and have my A/C working. He earned my confidence and respect. He clearly explained every aspect of the work required. I am clueless about HVAC, but CRAIG PLANK had me thinking I knew exactly what was going on. Time won that day and we were not able to get completely finished. CRAIG assured me he would get all parts ordered and return as soon as possible and have the A/C running. He held true to his word and showed up early the next day to completely fix my A/C. CRAIG was efficient and worked with pride both for the work he was doing and the company he represented. Upon completing the job, he checked and double checked every aspect of the system to make certain the A/C was fixed and was properly working. THANK YOU, CRAIG PLANK, YOU ARE OUTSTANDING!!!! Wait.... there's more. I received follow-up messages from Radiant to make sure I was completely satisfied and to let me know if I had any questions or further issues, to call them immediately. And then.....I received a message letting me know they would be providing two follow-up visits in the future to make certain everything was good and still running efficiently. Doing business with Radiant left my mind blown! I did not mind paying for their service. The price was very reasonable and worth every cent! In a day in time when customer service is no longer a priority for most businesses, Radiant brilliantly shines!!! I was confident in every single step of of my experience with Radiant. I felt cared for and appreciated. They made me feel like they sincerely were concerned about resolving my issues, and they followed through, and went above and beyond to provide EPIC service! Radiant should do the world a favor and share their customer service model for all businesses. We're due for a brighter future. RADIANT is certainly doing their part to make things better in todays world!! Thank You!!!
EPIC SERVICE!!!
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Meghann Howard
2023-09-25
Positive
Professionalism
Quality
Responsiveness
Anthony Meurer was wonderful. We had some maintenance and repairs on our unit and he took time to go over everything thoroughly and help us understand all our options .
Grady Stracener
2023-09-25
Positive
Professionalism
Professional, on time, and Billy was absolutely amazing. Knowledgeable and got the job done swiftly, especially with a situation that became an emergency.
Alice campbell
2023-09-25
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Matt was very professional, efficient and pleasant to work with. You don’t see great service like this very often these days. We did everything via cell phone and computer. Everything was seamless!!!
Great company and great customer service!
Monifa Cambrelen
2023-09-25
Positive
Professionalism
Punctuality
Responsiveness
Matt was knowledgeable and personable It really went the extra mile.
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Justin Gegelman
2023-09-25
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Selso was amazing! They replaced one of my water heaters really quickly and was extremely helpful with what to watch out for on my other. Very professional and gave me really good advice! I recommend Radiant and will be using them in the future if needed.
Ryan Savino
2023-09-25
Positive
Professionalism
Value
The tech identified the issue right away as a drain clog and cleared the line for a reasonable price.
Scott Hudson
2023-09-25
Positive
Professionalism
Quality
Responsiveness
My AC stopped producing cold air last night. The Radiant HVAC technician showed up the next morning and went out of his way to make sure I got a good quality replacement motor for the AC. He offered multiple options for new parts without pressuring me for the most expensive replacement parts. He was well-spoken and knew his work well.
Mark Strasser
2023-09-25
Positive
Responsiveness
Thank you for the 5-star review, Mark. We appreciate you choosing Radiant!
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Matt Kindy
2023-09-25
Positive
Professionalism
Punctuality
Responsiveness
Got out to my place quickly, identified the issue, got a repair done quickly, and kept me apprised through the process. Did a great job advising me about alternatives and possibilities for future issues.
Thank you, Matt! We appreciate your kind words and are glad we could provide you with a fast and efficient service. We're here to help with any future issues you may have.
Jason Grizzle
2023-09-25
Positive
Professionalism
Jeff Hicks of Radiant came out and did a thorough job servicing my water heater. Very knowledgeable, friendly and professional.
Thank you for the 5-star review, Jason! We value your feedback and and appreciate you choosing Radiant!
Shannon
2023-09-25
Critical
Professionalism
No price quote for toilet install & shower kit.
Shannon, please give us a call so we can further review. We do need a technician to go on site to create accurate quotes. However, if this was done and quote would be provided and we can always resend it if needed. Our phone number is (512)263-9988.