Majorly Expensive
Our A/C stopped (threw a breaker, which it’s done before). One of their technicians came out. He threw the breaker and it immediately tripped again. Then I watched him pull and replace wires in the outside unit. When he threw the breaker switch again I heard a troubling “fruummp!” Now, I’m not saying he did anything wrong, but the sound was definitely different as he proceeded to say, “Your compressor is locked and it’ll cost you about as much to replace as getting a whole new system.”
“How much is a new system?” I asked
$25,000
I asked him for a detailed estimate for repair-only, which he said he’d be happy to do. After sitting in front of my house for 40 minutes, he finally sends me an estimate that doesn’t give any pricing detail – just a ‘total’ of $16,000.
After taking all of the cash I had on me for the diagnostic fee, he says, “If you change your mind, I’ll be outside for a while.” Then he sat in front of my house for another 40 minutes – I guess hoping I’d come rushing out drenched in sweat saying I’d pay anything, just fix or (preferably) replace it.
Now, every friend and family member I have on Facebook claims that the prices he quoted are insane. A church friend said he had his entire A/C system replaced not too long ago for $8,000. A coworker also told me that in 2018 he had his system replaced (two-story home, same square footage) also for $8,000.
I do not trust this company. I will not ever be calling them again.
