EMC Security Reviews

Peter Lewis 2025.10.28

     

Great service from Start with the Sales Consultant followed with a very great installer. Downside: Have to pay an additional monthly fee to have the AMC Security app on our cell phone. That is a bummer after such a great experience

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Reply from EMC Security 2025.11.21

Thank you, Peter, for your kind words about our sales consultant and installer! We appreciate your feedback regarding the EMC Security app fee and will take it into consideration as we strive to improve our services.

Randall Anderson 2025.10.24

     

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Reply from EMC Security 2025.11.21

Thank you, Randall, for your 5-star rating! We appreciate your support.

Johane Valentin 2025.10.23

     

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Reply from EMC Security 2025.11.21

Thank you, Johane, for your 5-star rating! We appreciate your support and are glad you had a positive experience.

Grant Wallace 2025.10.23

     

I am opening a new grocery store called Moonie Mart in Buchanan GA. I needed security quickly and EMC came out promptly and got it done. Professional and great customer service. Competitive pricing!

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Reply from EMC Security 2025.11.21

Thank you, Grant! We're glad to hear that EMC provided quick and professional service for your new grocery store, Moonie Mart. Wishing you great success!

Pavel “GrapeDrink” Vagner 2025.10.08

     

Impossible to get in touch with. They open after I already go to work and close before I get home so it is impossible to have any kind of tech support. Contacted several times. Was told that a technical support person would contact me within 15 minutes. Never heard back from them. Contacted them again and was told the same thing and once again never got a call back. Their service is horrible. Not worth the effort, energy or money. Also, when I spoke with a tech rep I was told that EMC will now support EUFY doorbell camera, so I purchased one, and now I’m being told that it is not the fact so now I’m out of money for a doorbell I cannot use and will most likely not able to return. There is some sort of breakdown in communications between the sales and tech department because I get conflicting stories every time I call.

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Reply from EMC Security 2025.10.03

Pavel, We are sorry to hear about your experience. Our records show that you did receive a call from our team last night, and this morning one of our technicians has been assisting you directly by phone. Although the device you requested help with was not purchased through EMC Security, we are still happy to provide support and make sure it is working properly for you.
The service team is following up with you next week. We value your business and want you to feel supported.

Johnny Burkett 2025.09.20

     

All personnel were professional,knowledgeable and caring. Install was quick and efficient. Monitor responds quickly.

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Reply from EMC Security 2025.11.21

Thank you, Johnny! We're glad to hear that our team was professional and efficient during your experience. Your satisfaction means a lot to us!

Carolyn Ross 2025.08.27

     

The technician was ahead of time. He was very professional and explained what was being done and also pointed out the wire in door that is being replaced to make me aware of it. Very pleased with the work and EMC overall.

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Reply from EMC Security 2025.11.21

Thank you, Carolyn, for your wonderful feedback! We're glad to hear that our technician was professional and informative during your visit. Your satisfaction with EMC means a lot to us!

Jane Adewale 2025.08.27

     

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Reply from EMC Security 2025.11.21

Jane, Thank you for your 5-star rating! We appreciate your support.

Tim Zimmerman 2025.08.26

     

Excellent service, very helpful and professional.

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Reply from EMC Security 2023.10.10

Glad to hear, Tim. Thank you for your business.

Rodney Mann 2025.08.26

     

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Reply from EMC Security 2025.08.27

Rodney, We’re proud to provide reliable monitoring so you can feel safe and protected every day!

Frank Sato 2025.08.22

     

Ayubu was excellent! He was thorough, professional and very competent. Instread of replacing our keypad he cleaned it and we were able to see the digital codes. He thoroughly inspected our alarm system and had batteries changed out in two motion sensors. Great work!

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Reply from EMC Security 2025.08.27

Frank, Wonderful to hear! Ayubu takes pride in helping customers find the best solutions, and it’s great to know he left your system running smoothly. We’ll pass along your praise.

Mildred brown 2025.08.21

     

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Reply from EMC Security 2025.08.27

Mildred, our 5 stars mean a lot to us. Thanks for trusting EMC Security!

Carol Grant 2025.08.21

     

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Reply from EMC Security 2025.08.27

Carol, We appreciate your 5-star rating. It’s our privilege to help keep your home safe and secure!

Harold J 2025.08.21

     

Needed a tech (Joel) to come out and repostion 2 of my door sensors. He provided a courtesy call before coming out, and went promptly to work on my ticket. He provided insight on what he was doing, and also gave me a few pointers on how to troubleshoot door sensor issues. Great job all around, 👍🏾.

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Reply from EMC Security 2025.08.27

Harold, We’re glad Joel was able to get your sensors taken care of and provide you with extra tips for the future. Thanks for trusting EMC Security!

Tammy Bussey 2025.08.21

     

Service rep Roger was extremely helpful and knowledgeable! Very pleasant and professional

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Reply from EMC Security 2025.08.27

Tammy, Thank you for recognizing Roger’s work. We’re fortunate to have him on our team and glad he made your service visit a positive one!

Traci R 2025.08.21

     

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Reply from EMC Security 2025.08.27

Traci, Thank you for the 5 stars! We’re so glad to know your experience with EMC Security has been positive.

Kiyo Cooke 2025.08.20

     

This company rocks! Professional and helpful.

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Reply from EMC Security 2025.08.21

Kiyo, Love hearing this! Thanks for the kind words. We’re happy to be your security team.

Darron 2025.08.19

     

This was a great experience from beginning to end. Greg listened to what I wanted and got it going. The technician came right out and done an outstanding job. I am very pleased and will recommend EMC security to everyone.

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Reply from EMC Security 2025.08.21

Darron, Thank you for sharing such wonderful feedback. We’re so glad Greg and our technician made the process smooth from start to finish. It means a lot that you would recommend us to others. As a reminder, you’ll receive two free months of monitoring for every referral who signs up.

Fred Palma 2025.08.16

     

Easy, professional and courteous service

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Reply from EMC Security 2025.08.21

Fred, We’re thrilled to know your service was easy and professional. Thanks for letting us take care of your security needs.

Bob Giordano 2025.08.16

     

Technician was excellent. He knew exactly what to do and did it quickly and checked it out. Very efficient. I am happy.

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Reply from EMC Security 2025.08.21

Bob, We’re glad to hear your technician provided such efficient service and made the process easy for you. Thank you for sharing your experience with us.