EMC Security Reviews

Ginny Willett 2026.04.08

     

Have had service with them for a couple of years. In that time, we have had nothing but problems. We have spent over $4000 in repair bills and the system still does not work correctly. The monitoring itself is not expensive but their repair bills will break you. As a side note…. Always ask to make sure they are not billing you for emergency service if they come quickly, even during the day. Emergency service is super expensive. There are other options out there for sure.

Useful Report

janis Williams 2026.03.31

     

Honest, professional and knowledgeable!

Useful Report

Morris Austin 2026.03.10

     

EMC has delivered great service and support for me. I hope that level of service will continue.

Useful Report

Reply from EMC Security

Morris, providing dependable service you can count on is our goal, and we’re glad that’s been your experience!

S Shugart 2026.03.10

     

Todd Replaced my front door connection that had failed. Tested all-of my smoke detectors upstairs and down, which I really appreciated. We also tested my pendent, and I am glad we did because i was not holding down the button as I should have been to signal I required assistance. I have been very pleased with my switch to EMC to replace ADT in 2017.

Useful (1) Report

Bob Johnson 2026.03.10

     

Wesley came out and fixed the problem very professionally and courteously. He went beyond expectations and tested the smoke alarms while onsite. Another Excellent job. Thank you.

Useful (1) Report

Adrienne Godfrey 2026.03.10

     

The technician took great care of us. He thoroughly described the problem & what he did to correct... at this time we're very pleased!

Useful Report

Carolynn Van Namen 2026.03.09

     

Our tech service provider was very professional and helpful. He explained what he was doing and why. Ayubu Hashiguchi did an excellent job and resolved our issues completely.

Useful Report

Lefty 2026.03.04

     

Very disappointed in there customer service, I am a brand customer and can’t get anyone to reach back out to me, I’m already having some small issues, guess they don’t care about their customers especially their brand new customers.. maybe this review will light a fire under backsides and someone will actually reach back out to me.. reached out the other night and haven’t heard from nobody .. this is not a company I want to have my security with if they are just going to ignore my inquiries.. Not a very good first impression as a new customer..

Useful (1) Report

Reply from EMC Security

Hi Lefty, we’re sorry to hear about your concerns and understand how frustrating that must be, especially as a new customer. Our team works hard to respond to all inquiries as quickly as possible, and we have technicians available 24/7 to assist with support. As a no-contract company, we set high expectations for every customer interaction, and we’re sorry we fell short in this case and appreciate the opportunity to make it right .

Please email your name, service address, and contact information to info@emcsecurity.com so we can locate your account and assist you directly. We appreciate you bringing this to our attention and look forward to helping resolve the issue.

jim thompson 2026.03.02

     

very professional, ease of installation and use.

Useful Report

Reply from EMC Security

Thank you, Jim! We're glad to hear you found the installation easy and appreciated the professionalism. Your feedback means a lot to us!

Norm Crider 2026.02.24

     

The representative made it easy to connect and understand

Useful Report

Reply from EMC Security

Thank you, Norm! It's great to hear that our representative made the experience easy for you. We appreciate the feedback!

Jackson Edwards 2026.02.20

     

The technician listened to my concerns and offered good suggestions on how to make my alarm system work best for me.

Useful Report

Reply from EMC Security

Jackson, Thank you for choosing EMC Security. We appreciate your support and are glad to know our team and service met your expectations.

Ashok Patel 2026.02.19

     

Completed on time and was curtious and knowlegable

Useful Report

Reply from EMC Security

Ashok, We’re glad to hear everything was completed on time and that our technician provided courteous and knowledgeable service. Thank you for choosing EMC Security and for taking the time to share your feedback.

Carol 2026.02.19

     

The technician, Ellijah, came on time as promised, he was very professional and knowledgeable. I had a conversion and new installation of EMC security equipment at my home. Ellijah took his time and did not rush to complete the job, he was very patient, respectful, pleasant, and easy to talk to. He explained all the features of the system and answered our many questions. His work was very neat as well. My husband and I are very satisfied and pleased at the outcome. Thank you!

Useful Report

Reply from EMC Security

Carol, We really appreciate you taking the time to share this. Ellijah takes a lot of pride in his work, so it’s great to hear he took the time to walk you through the system and answer all of your questions. I’ll be sure to pass this along to him. We’re glad everything went smoothly with the conversion and installation, and we appreciate you trusting EMC Security with your home.

Al Stacer 2026.02.16

     

We have had good service for years with EMC Security in our old home. We were glad to find it available in our new home in a different county with billing bundled with electric service. The signup and installation were easy. The technician was very helpful teaching us how to use the new and improved technology.

Useful Report

Reply from EMC Security

Al, it means a lot to hear you’ve trusted us for years and were able to continue service in your new home. We’re glad the transition and installation went smoothly.

Felecia K. 2026.02.12

     

My service tech was great. He resolved my issue in less that 45 min. He explain what the problem was and what to do the next time. Thanks Roger

Useful Report

Reply from EMC Security

Thank you, Felecia! We're glad to hear that you had a great experience with our technician. That level of service is what we aim for!

S R 2026.02.12

     

Useful Report

Reply from EMC Security

Thank you for the 5-star rating. We appreciate your business.

David K 2026.02.12

     

Joel is Professional, cordial and competent. Explains all items appropriately.

Useful (1) Report

Reply from EMC Security

We appreciate you sharing this. Joel takes pride in being thorough and professional, and we’re happy to hear that came through during your visit.

P Tarver 2026.02.12

     

Excellent service! Camera back online. We appreciate you.

Useful (1) Report

Reply from EMC Security

Glad to hear the camera is back online. We appreciate you taking the time to leave a review.

mekedese negbashe 2026.02.12

     

Useful Report

Reply from EMC Security

Thank you for the 5 stars. We appreciate your trust and your business.

Beverley Haygood 2026.02.11

     

Useful Report

Reply from EMC Security

Thanks so much for the 5 stars. We appreciate the opportunity to work with you.