I used them for my rental properties since January 2023 and they have always delivered a great service. Recently I had an emergency cleaning and they showed up within 2 hours after I spoke to the owner, she's being very accommodating with the schedule.
Recently hired eMaids for my Airbnb. 1st red flag was when Precilla the owner came by and rushed our meeting. I didn't feel very confident from the start that she understood that I'm a Superhost who needs that attention to detail. She told me she and another person would clean my place 1st time so that it was understood what was needed down the line. 2nd red flag was she sent 1 person to my place to clean and showed up 2hrs later to help and was there for 30 min and left. My house is 3 bd rms and for 1 person to clean in 3hrs wasn't enough time... things weren't washed which I asked for. Refrigerator wasn't cleaned properly... crumbs and other dust and dirt wasn't removed from microwave or under the microwave. Kitchen wasn't as clean as it should have been.. I know this because my family was the next group to be in the house which she knew about.. I would think if your trying to get new business you'd go 100%. 3rd red flag I text her 2 phones 3days straight and never received a response. Needless to say I have moved on. I don't like giving bad reviews however I believe if you pay for a service that says best cleaning service then it's important for the next owners to know this isn't the case. Hopefully they see this review and get their act together