Verified Company
Ending up here the day after Thanksgiving and every single staff member at this facility was fast, efficient, professional and very caring. I will not go anywhere else after being treated here.
They even delivered flowers to say they hoped I was doing better! Thank you so much Elite Care, I really appreciate yall! 🤍
Very courteous and informative. Was able to be seen quickly and diagnosed. Was able to take care of me quickly.
Reply from Elitecare Emergency Hospital
2025.12.10
Thank you, Mike, for your kind words! We're glad to hear you had a positive experience and that our team was able to assist you promptly. Your feedback means a lot to us!
I have taken my family here multiple times, and have been given the best service every time. Very appreciative of this establishment and the work they provide for our community.
Reply from Elitecare Emergency Hospital
2025.12.10
Thank you, Tori! We're grateful for your continued support and are delighted to hear that you and your family have received exceptional service during your visits. Your appreciation means a lot to us!
If you come here, do NOT see Dr. William Fisher. My experience was extremely disappointing.
The front desk staff and nurses were excellent, and I appreciate their professionalism. I came in because of a scratch on my right eyeball. Dr. Fisher performed the expected steps at first—he applied numbing drops, added the dye, and used a medical tool to check for cuts or abrasions while I was lying on the bed. He identified a corneal abrasion and began to walk away.
Then he returned with a Q-tip and, without any warning or explanation, lifted my upper eyelid and inserted the Q-tip between my eyelid and my eyeball. It was painful, and because I had no idea he was about to do that, I instinctively pushed his hand away. He told me I shouldn’t do that because it could damage my eye. If my reaction could cause harm, then he should have informed me before putting anything under my eyelid. After he was done shoving a Q-tip in my eye he then informed me he did this to be sure there was no debris in my eye. Ridiculous.
It has now been three hours since I left the hospital, and my eye is still burning from what he did. I will be seeing a real eye doctor tomorrow.
Reply from Elitecare Emergency Hospital
2025.12.10
Although we love getting 5-star reviews, even 1-star reviews are helpful as we strive for better services at Elite Care. We never want a patient to feel as if their concerns have not been addressed. You concerns have been forwarded to the Medical Director for review. If you would like to discuss your experience further, please call us at 281-337-7500 and speak to our Patient Advocate, Heather.
I went there on Thanksgiving Day and was impressed by how great the experience was. Even on a holiday, they got me in and out quickly, and everyone I interacted with was extremely friendly and kind.
Dr. Fisher took excellent care of me. Thanks to him and the amazing staff, I was able to make it back in time for Thanksgiving dinner.
I’m so grateful for their professionalism, speed, and compassion. I highly recommend them!
Reply from Elitecare Emergency Hospital
2025.12.10
Thank you, Laura! We appreciate your kind words and are glad to hear that our team, including Dr. Fisher, made your experience a positive one, even on Thanksgiving Day. Your recommendation means a lot to us!
I had a nightmare experience this week and was taken to Elitecare Emergency Hospital…..and THANK GOODNESS I was because they took such great care of me & even though I was freaking out when I got there, they were able to ease my worries & calm me almost immediate. Front desk admins Whitney & Mikey stayed calm & never had that look of panic on their face when they saw my bloody towel which helped. They got me registered & back in no time. The RN, Janasia, & tech Railey….round of applause 👏! Y’all were so amazing. J is super funny BTW! The Rad tech Hannah was extremely patient & professional. The biggest THANK YOU of all is to Dr. Fisher who stayed calm, stitched my nose up (which was no small task) all while making sure I understood follow-up instructions for the best outcome. He even ran back into the parking lot after me to triple check that I understood the importance of my after care….which shows how much HE cares!!! It was really nice. Thank you from the bottom of my heart Dr. Fisher & team. AMAZING!!!
Reply from Elitecare Emergency Hospital
2025.12.10
Thank you, Heather, for your wonderful feedback! We're glad to hear that our staff made your visits stress-free and provided calm in a time of extreme stress. Your loyalty to Elitecare is much appreciated!
Medical and front desk staff were fantastic. Heather and Leslie helped a lot with billing. They offer a really good copay discount for first responders, military, and educators.
Reply from Elitecare Emergency Hospital
2025.12.10
Thank you, Thomas! We're glad to hear you had a great experience with our staff, and we appreciate your recognition of Heather and Leslie's assistance. It's wonderful to offer discounts to those who serve our community.
Excellent experience all the way around. I woke up Thanksgiving morning feeling horrible. From check in, nurse and Dr. care, the service was very efficient, professional and courteous. Test results received quickly and treatment was effective. Walked out feeling much better. Thanks!
Reply from Elitecare Emergency Hospital
2025.12.10
Thank you, Michael! We're glad to hear you had a positive experience and that our team provided efficient and professional care. Your feedback is truly appreciated!