Quán Ngon Vietnamese Restaurant Reviews

June 2024 Response: Dear K C, Thank you so much for sharing your honest feedback with us. We deeply regret that your recent experience fell short of what you've come to expect from us. Your comments about the portion sizes and ingredient quality are truly disappointing, and we understand how frustrating this must have been for you. As someone who appreciates the details and flavours in food, we completely understand your concerns. We're currently in the process of training new team members, and it seems there were some inconsistencies in your order as a result. Regarding delivery orders through platforms like UberEats, we do recognize the challenges in maintaining the freshness and quality of our dishes during transit. Your feedback is incredibly valuable to us, not just for improving our services but also for maintaining the integrity of what we offer. We deeply value your loyalty and are sorry that we missed your previous message on Instagram. We want to assure you that we are committed to addressing these issues promptly. If you would be willing to respond to our message via Instagram, we would love the opportunity to make this right for you. Your satisfaction means everything to us, and we want to ensure that your next experience with us reflects the standards that we strive for. Thank you once again, K C, for your thoughtful critique and continued support of our small business. We look forward to hearing from you and hope to restore your faith in our food and service. Warm regards, Quán Ngon Team ---- A response to your previous review: Hi K C, thank you so much for your thorough review! We are so glad you both stopped by during your visit to Regina. We hope our food made your stay more delicious 😋! As for your suggestion, thank you for giving us feedback about the spring roll wrap. You are right, we do use the wheat based wraps, that is because we decided to go for a more traditional route from Southern Vietnam where spring rolls are made using this wrap instead of the rice ones. Additionally, we find that the rice wrap, once fried, is super oily and gets soggy pretty fast if not eaten right away. These above factors combined ultimately resulted in us choosing the current wheat based ones. However, your suggestion is sincerely appreciated and we will definitely research and try out the other options including different rice wraps and have a talk with our chefs to see if there is any way we can further improve based on your suggestion. Once again, your feedback is so appreciated and we are so glad you enjoyed your visit at Quán Ngon! Thank you kindly KC. Safe travels back!

Hi Mallory, thank you for stopping by! We always strive to provide the best for our customers, so if there is any feedback you would like to provide to help us provide you with a 5-star experience during your next visit, please feel free to message us or send us a message 🥰

Awweeee, we're blushing! Thank you so much for your heartfelt review Janine! We are beyond thrilled to be your favourite place to eat here in Regina. It means the world to us that you choose to visit our small quaint restaurant during your short visits to the Queen city. Our family and our team take immense pride in sharing our love for Vietnamese cuisine, and we are so delighted that you can feel that passion in our food and service. Your kind words and encouragement are truly inspiring. We promise to keep up the good work and look forward to welcoming you back for many more delicious meals Janine! Ps. We totally support this newfound love affair (but don't worry your secret's safe with us) 😉 Thank you & warmest regards, The Quán Ngon Team

Thank you so much for your glowing review Gary! We're absolutely delighted that your first visit to a Vietnamese restaurant was such a wonderful experience with us. Our dedicated and passionate team take great pride in guiding our guests through the diverse flavours of Vietnamese cuisine, and it’s heartwarming to know they made a difference for you. Our mission has always been to celebrate and share the richness of authentic Vietnamese dishes with everyone. We can’t wait to welcome you back for another delightful dining adventure Gary! Thank you again!

Cảm ơn bạn for your feedback, có gì chưa hài lòng bạn cho chúng mình biết để mình có thể cải thiện cho lần sau nhé! Thank you Hung!

Cảm ơn bạn Lily đã chia sẻ feedback. Quán luôn nỗ lực mang đến ẩm thực Việt Nam đích thực và rất cảm ơn những ý kiến của bạn. Những đóng góp của bạn giúp chúng mình cải thiện hơn. Hy vọng Quán sẽ được đón tiếp Lily lần sau.

Thank you so much Mira! Your kind words give us so much motivation to continue doing our best to serve authentic cuisine in Regina!

Thank you for your support Jilliane! We hope to see you again soon :)

Thank you so much Mitch, for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your meal even with the initial mix-up. We are dedicated to ensuring our customers are satisfied, and I am more than happy that we could personally deliver to you so you can enjoy your dinner hassle-free. It's fantastic to know that you found the food delicious, it makes the delivery all the more special! We look forward to serving you again soon, thank you kindly Mitch :)

Thank you so much for your kind words Jasmine! We always strive for the best and we are glad we met that mark for you! Thank you for your support! We look forward to serving you again soon!

Thank you so much for your heartfelt review Taryn! We are overjoyed to hear that you find our vermicelli bowls to be delicious! Knowing that our quick and friendly delivery drivers meets your expectations is incredibly rewarding. Your recommendations of our dishes are greatly appreciated. We’re also pleased that our gluten-free options resonate with you, even if you haven’t tried them personally. Providing choices that cater to dietary restrictions is important to us, and we’re glad it adds value to your experience. Your feedback inspires us to keep striving for excellence. Thank you for your continued support, and we look forward to delivering to you again soon! Thank you so much Taryn!

Thank you so much for your wonderful review Sarah! We're thrilled to hear that you enjoyed your meal. Your kind words mean a lot to us, and we look forward to serving you again soon!

Thank you kindly for visiting Jian! Have a wonderful rest of your day 😊

Hi Linda, thank you so much for stopping by on this beautiful Saturday! We had a pleasure serving you ☺️ Hope to see you again soon Linda! Thank you kindly.

Cảm ơn em gái nhiều nhe. Your kind words are truly appreciated! 🫶

Thank you for your feedback David! We are delighted to hear that you had a wonderful experience at our restaurant and we look forward to welcoming you back again soon!

Thank you kindly for your wonderful feedback Akira! We're so glad you loved the lychee green tea shaved ice drink with our signature honied boba as well as our fresh salad rolls ☺️ we pride ourselves in making the most delicious and authentic recipes Vietnam has to offer with the finest local ingredients! Cheers to you and thank you again for visiting us, we look forward to seeing you again next time Akira.

Thank you for your support Colling! We are happy to hear you enjoyed our Pho Sate (it’s our most popular dish!). Thank you for stopping by at our restaurant during your stay in Regina! We look forward to seeing you again soon! Safe travels back to Ontario!

Thank you kindly Chris! It's so wonderful to know you had a great experience :) our sate chili oil is made fresh in house and is tasty on anything for a nice kick of spice!We can't wait to see you again Chris, thank you kindly.

Thank you for your lovely feedback Chris & Hannah! We appreciate your ongoing support and look forward to welcoming you back again for another delicious meal :) See you both again soon!