Eleen LLC Reviews

Gabriel Fondario 2025.11.17

     

Upon choosing Tactical Transmission for recent repairs needed on my vehicle, I quickly noted that integrity, honesty, and pride in workmanship was entrenched in every aspect of the business. Judging by the performance of my vehicle (2019 Ford Mustage), I was convinced that my transmission either needed to be replaced or rebuilt. Upon speaking with the business owner (Buddy), he immediately informed me that it could be a multitude of things causing my Transmission to slip and/or not function properly. True to his word, within 24 hours I received a follow-up phone call from Buddy stating that my engine was misfiring and in desperate need of a tune-up. Buddy also stated that this was most likely causing my Transmission to malfunction and/or give false impressions of slipping. The bottom line is...thanks to the honesty and integrity of Buddy and his employees, my vehicle was repaired and running better than ever at a fraction of the cost that I was expecting, OR that could have been charged for unnecessary repairs or replacement of parts that were not needed. Needless to say, this will be my "Go-To" place for future repairs or maintenance needed on my vehicle.

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Reply from Eleen LLC 2025.11.17

Gabriel we still believe in doing the right thing and we appreciate you giving us the opportunity to take care of you and your Mustang!

Chris H 2025.11.09

     

Very honest and quality work. I would highly recommend them.

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Reply from Eleen LLC 2025.11.10

Thank you Chris for the review. We appreciate you!

Jennifer Ross 2025.11.03

     

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Reply from Eleen LLC 2025.11.04

Thanks Jennifer for the review!!

nitin hiranandani 2025.10.23

     

⭐️⭐️⭐️⭐️⭐️ Buddy and the team at Tactical Transmission did an absolutely amazing job! Their work was precise, professional, and their communication was top-notch from start to finish. Couldn’t ask for a better experience — highly recommend!

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Reply from Eleen LLC 2025.06.04

Thank you Nitin!!!

Andre Gonzalez 2025.09.24

     

If you are considering doing business with Tactical Transmissions, I strongly recommend you look elsewhere based on my personal experience. I brought my Jeep XJ transmission in for a rebuild. Beforehand, I specifically asked multiple times for the solenoids to be replaced, since that’s a common issue and I understood their service was supposed to include new solenoids. I was told the shop was “waiting on parts,” which delayed my transmission pickup by about three weeks. When I finally received the rebuilt transmission, I installed it and discovered that the original 25-year-old solenoids were still in place. The transmission did not shift properly. I called the shop at least ten times, spoke with several different people, and left multiple messages for both the builder and the owner, but my calls were never returned. During this time, the business changed ownership from Delanee to Buddy. I paid the shop when Delanee was still the owner. After the change, I was told by the new owner that I was “out of luck” because I hadn’t paid him directly. Meanwhile, the original owner said it was no longer her responsibility. In the end, I bought and installed new solenoids myself. Once I did that, the transmission worked properly. I asked the shop for reimbursement of the $200 I spent on parts, but they refused. This was my experience with Tactical Transmissions: poor communication, lack of follow-through on requested work, and no support after payment. Based on this, I cannot recommend this business.

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Reply from Eleen LLC 2025.09.26

Andre I understand your frustration as I talked to you myself and explained to bring the vehicle in and I would take a look at it even though it was done with the old ownership and see what I could do to help. Unfortunately you had taken it upon yourself to attempt repairs and then expected payment from me after the fact without giving me the opportunity to check it out. I would have been happy to come to a resolution if given the chance but that never happened. I do my best to take care of customers even one that wasn't mine and I absolutely take pride in taking care of customers and my reviews reflect that.
Sincerely,
Buddy Stacks

Lacey Gregg 2025.09.09

     

Came in for what we thought was a 4k transmission bill but ended up needing a rear driveshaft rebalance and ujoints. Love the expert service and communication, will definitely be back when we need more!

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Reply from Eleen LLC 2025.09.11

Thanks Lacey we are thankful for you trusting us and glad we got you fixed up and where able to save you some money!

Yaseen Sh7adeh 2025.09.01

     

Verified

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Tom 2025.08.28

     

Buddy at Tactical Transmissions is the Very Best!!! He’s honest, performs quality work at a fair price, has an expert staff, and only does what needs to be done! Buddy doesn’t only talk the talk, he walks the walk! I keep cars for 200K+ miles and I’ve been a customer of his for many years to include Transmission and Rear End work on my Trucks & SUVs, and he has proven himself to be all of the above and more, time and time again! For added perspective, I drive almost an hour without traffic to get to his shop in Mansfield, so that should tell you how much I trust him, as there are certainly shops a LOT closer to me than his, but it’s well worth the drive to get what you get when you do business with Buddy! In short, I don’t go ANYWHERE else for Transmission & Rear End work! Thanks for the outstanding communication and overall experience, Buddy! God bless, Tom

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Reply from Eleen LLC 2025.09.11

Thanks Tom we still believe in the old adage of do the right thing. We greatly appreciate you and look forward to taking care of you in the future!

Larry Land 2025.08.20

     

Had GMC dealership check transmission for rough shifting at low speed two different times and they said everything was okay with the transmission. Took it to Tactical Transmission and Buddy fixed it. Shifts like new now. Very satisfied and grateful for their honest work.

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Reply from Eleen LLC 2025.08.28

Thanks Larry so glad we got it taken care of, the dealers are limited on what they can do so we think outside the box to fix the vehicles sometimes!

jw whitmarsh 2025.08.08

     

TDLR: Very honest, affordable, clean, and knows his stuff. I had a clutch well on its way out in my Focus RS. I'm a former Ford technician and knew the book time on the job. Ford claimed the book time was 14 hours. Buddy immediately pulled up the correct book time when I called, already knew the system which isn't all that common, and recommended another part I should get along with my clutch and slave cylinder. He even recommended a brand name that was from the same factory as OEM but far cheaper. The job got done quickly and he kept in touch when it extended beyond the weekend, he let me know the condition of things and honestly recommended some work that I knew was probably an issue, gave me a good summary of things when I picked it up, the car was clean, and he was extremely reasonable in price. Quite a good bit of miles later and plenty of abuse and everything is still perfect. Absolutely recommend.

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Reply from Eleen LLC 2025.08.19

Thank you for trusting us to make the repairs and the suggestions we recommended. We love referrals!!!!!!

Rashelle Haak 2025.08.05

     

They are honest and very knowledgeable. I wouldn't go anywhere else.

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Reply from Eleen LLC 2025.08.08

Rashelle thank you very much and glad we could take care of you!!!!

Alan Grimm 2025.08.04

     

I can't go into the details I can say that this company surprised me probably one of the biggest surprises I've ever had they were honest fair and kind I got a Christmas card from him which I never expected I will take any mechanical work I cannot accomplish to them even though they're about 45 minutes down the road from me. You cannot go wrong using this company Alan Grimm

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Reply from Eleen LLC 2025.08.08

Thank you Alan we appreciate you very much and look forward to working with you more in the future!!!

Pari Azizi 2025.08.04

     

Verified

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Peter Nintzel 2025.07.30

     

Thank you Buddy and your crew. Top notch work. These guys serve you with honesty and integrity.

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Reply from Eleen LLC 2025.08.08

Thanks Peter so glad you trusted us to take care of you, that means a lot to us!!

DENA IBRAHIM 2025.07.22

     

Verified

كل الاحترام والتقدير ومشكورة جهودك أستاذة أسماء

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XXY 2025.07.19

     

Go here if you have transmission issues, front desk is super nice, Buddy was awesome, gave me a good timeline rebuilt my transmission, it feels like new. No charge to check out your vehicle (which isn't common) so that's a huge plus, great price, friendly, and great work! Thanks Buddy!

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Reply from Eleen LLC 2025.08.08

Thank you so much and glad we took care of you in a timely manner!!! We don't charge diagnosis on the initial visit as we need to find out what is going on so we can address the issues at hand first and foremost. Thank you!!

Christina Mourched 2025.07.15

     

Verified

I want to thank you so very much for all of your help..my taxes was a mess and you helped me out with that and on the phone for hours at a time …to help me and my husband Mohamed..🙏🙏❤️❤️💋

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Mugahid makki 2025.07.10

     

Verified

Very professional and efficient service. Asma was especially helpful—she clearly knows what she’s doing and made the entire process smooth and stress-free. My documents were handled quickly and accurately. I highly recommend this office for anyone needing reliable and knowledgeable assistance.

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Sayed Hassani 2025.07.10

     

Verified

truly appreciate your professionalism, and clear communication. You made a complex process much easier to understand, and I always felt confident that I was in good hands. Thank you for your diligence and support throughout. Thanks again for such a great support.

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Yasmin Shah 2025.07.10

     

Verified

I have a very good experience with Eleen LLC Asma Snydrr is the best she’s doing a wonderful job 🩷

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