Electric Combi Boilers Company Reviews

Dear Sonia,

Given the fact that you have purchased three boilers from us, we are disappointed that your recent experience has left you feeling this way.

We have already acknowledged that, although you received a telephone call from our team, the further technical call you were expecting did not take place as promised. We should have managed that better.

However, we must correct the statement that ECBC does not honour its warranties.

The Elektra boiler carries a warranty of up to 10 years. The heating-system filter is a separate consumable component with its own 12-month warranty.

You were not asked by ECBC to pay £50 to obtain a warranty replacement. You asked us for the price of a replacement filter and subsequently chose to purchase one yourself while we were still discussing the reported issue.

For a filter to be replaced under warranty, the reported fault first needs to be inspected and confirmed by one of our engineers. This can be done either at the property or by returning the filter to us for inspection. We cannot issue a warranty replacement based solely on a reported fault without first establishing that the component has failed and that the failure is covered by its warranty.

We also provided a detailed written technical response regarding the filter because, where warranty matters are concerned, we prefer important technical advice and decisions to be documented. This protects both parties and provides a clear record of what has been reported and advised. Written communication should not be interpreted as a refusal to provide after-sales support.

We would also like to clarify why we responded to your public review in writing rather than calling you about the review itself. As the review raised specific allegations regarding our warranty and after-sales service, we considered it appropriate to respond to those allegations in the same public forum in which they were made, so that our position and the relevant facts were also available to readers. This does not replace the separate communication with you regarding the underlying service matter.

As you have now purchased the replacement filter yourself, the matter can still be resolved through the same warranty process. Please return the original filter to us for inspection. If our engineer confirms that it is faulty and covered by its warranty, we will reimburse the price you paid for the replacement filter.

We accept that our communication regarding the promised technical call could have been better. We do not, however, accept that ECBC has refused to honour your warranty. The warranty process and the resolution above remain available to you.

I will also arrange for a member of our team to call you to discuss the outstanding matter directly.

Please let us know when you send the original filter to us so I can arrange the inspection accordingly.

Best regards,

Letizia F.
ECBC Admin Team

Thank you for your review. We would like to clarify several factual points for anyone reading it, particularly as we are attending tomorrow to investigate the current F10 fault.

The four boilers referred to were not all purchased together. They span almost nine years, with two older boilers dating from 2017 and 2021 and two newer boilers purchased in 2026. It is therefore not accurate to present them as four comparable new boilers that have all repeatedly failed.

Our service records also do not support the suggestion that all four boilers have had ongoing problems. One of the older boilers has no recorded fault history with us. The 2021 boiler has had two recorded fault episodes, with the second requiring a return visit. During that investigation, incoming mains water pressure was identified as a likely contributing factor.

The two boilers purchased in 2026 were not registered for warranty. Under our Terms and Conditions, this means they remain covered only by the applicable manufacturer’s warranty rather than the full ECBC warranty cover.

One of the newer boilers was attended in May as part of its commissioning and rectification. The current F10 issue is the first subsequent fault reported to us on the new boilers, and our engineer is attending on 4 September to investigate both units.

The suggestion that our after-sales support has been unavailable is also not consistent with our records. Our Support Team has responded to the communications received, provided technical assistance and remained available during our published business hours. Engineer attendances have also been arranged where required. The callouts referred to were booked under our published Terms and Conditions, which form part of the booking process and set out the applicable callout, labour and warranty arrangements.

Our Support Team remains available during our published business hours by phone, email and WhatsApp, and we encourage customers to contact us directly whenever assistance is required. Where an issue cannot be resolved remotely, we will arrange the appropriate technical or engineering support.

The current F10 fault is already scheduled for investigation tomorrow, and we will continue to deal with the matter directly and professionally.

For privacy reasons, we will not publish individual serial numbers, addresses, ticket references or detailed service records in a public forum.

Thank you for this review, Daividas - much appreciated.
Glad both our front-line team and technical department could help you fault-find quickly and clearly. We aim to be polite, professional, and practical on every call. If you need follow-up guidance or parts, we’re here to help.

Letizia
— ECBC Team

Thanks a lot Tim! The team will be delighted :)

❤︎

Thank you for your kind words. We’re glad we could resolve the issue quickly and that you found the service professional.

Letizia
ECBC Team

Thanks so much for your detailed feedback, Alan. We’re glad to hear the booking process was smooth and the engineer delivered the service efficiently and tidily. I’ll pass on your comments to the team, it’s always motivating to know their work is appreciated.

Letizia
ECBC Team

Hello Scott,

Thank you for your feedback, we learn from every one of them, good and bad. I just wanted to clarify a couple of things about the quote.

I've reviewed the notes from the engineer's visit, and I just want to give a bit of context around the labour cost. This wasn’t just about flushing two rads and a towel rail. The system showed signs of contamination, with rusty water present. The pipework has been altered in the past and is not in the best shape—hence the recommendation for a proper power flush and clean, especially to protect the new boiler and maintain warranty compliance.

As for the install cost, the property needs a full combi swap, including the boiler being repositioned, upgraded safety measures, electrical and plumbing compliance, and certification. It’s not a basic plug-and-play job, and we quote to cover the full scope without leaving you exposed to surprise extras or warranty issues later down the line. We never inflate quotes to discourage business, but we won’t cut corners either.

If you'd prefer to proceed using a different installer, that’s completely fine—we’re still happy to support with configuration over video or phone if you decide to go ahead with one of our boilers.

Let me know if you’d like a revised quote for supply-only, or if there’s anything else we can do for you.

Letizia F.
ECBC Team

Dear Simon,
Thank you for taking the time to share your experience with us.

We are very sorry for the inconvenience and frustration caused throughout the process. From the initial delays to the issues on the day of the visit, it is clear that your experience fell short of the service we aim to provide.

Although our Terms and Conditions state that the survey fee is non-refundable, we fully recognise that on this occasion, the experience was unsatisfactory and did not meet the standard we set for ourselves. We have sent you an email regarding the Survey Fee, please check your Inbox and confirm.

We appreciate your persistence and patience, especially given the circumstances, and apologise again for the inconvenience caused.

Should you require anything further, please feel free to reach out.

Kind regards,

Letizia F.
Admin Team
AbcotUK | Electric Combi Boilers Co.

Thank you for sharing your concerns. We understand how frustrating this situation can be and want to reassure you, as well as any prospective customers, that we operate with integrity and clarity. in this particular case, I'm afraid you misunderstood our Terms and Conditions:

• Our Terms & Conditions (https://www.electriccombiboilerscompany.com/terms-and-conditions/) have always been consistent. The repaired part includes a 12-month warranty, while the call-out (visit) coverage—covering any potential follow-up visits at no extra charge—applies for 30 days. Beyond that period, a new call-out fee is applicable.
• The invoice (No. 132551/091224/71, dated 9 December 2024) for £84 on spare parts used remains unpaid. In line with our policies, warranty coverage does not extend to unpaid parts or services, and late payment charges apply.
• We have not altered or misrepresented any of our terms. These were available for review at the time of booking, both in your Calendar Booking Confirmation, the Job Report and our Website, and you agreed to abide by them when booking the call-out.

We take pride in our straightforward approach and our commitment to ethical business practices. We remain open to discussion and encourage you to contact us if you would like to resolve the outstanding balance or have any further questions.

Letizia F.
Administration Team
Electric Combi Boilers Company

Thank you for your kind words, even if our reply is a little late, your feedback means a lot to the whole team. We’re glad to hear you’ve consistently had good experiences with our service and support. Always happy to help keep your boiler running smoothly.
Letizia
ECBC Team