Verified Company
Justin Abner was very helpful, informative and professional, as all encounters have been with Ed Rike Plumbing. Exceptional work!
Reply from Ed Rike Plumbing Heating & Air
2025.06.26
Thank you so much for the fantastic 5-star review, Heather! We’re so happy to hear you had a positive experience with Ed Rike Plumbing Heating & Air. Our team prides itself on providing friendly and honest service, and your appreciation means the world to us. We truly value your recommendations and look forward to serving you again in the future! 🌟
Awesome services and good prices! I would recommend them for all your plumbing needs!
Reply from Ed Rike Plumbing Heating & Air
2025.07.17
Thank you so much for your wonderful review, Myrtle! We're thrilled to hear that you found our services awesome and our prices good. Your recommendation means a lot to us. We're always here for all your plumbing needs!
Ricky did a great job couldn’t of asked for a better and more knowledgeable tech.The only reason I didn’t give 5stars was because of the office I had to call for a week to get someone to call me back and put me on the schedule.
Reply from Ed Rike Plumbing Heating & Air
2025.07.14
Hi Jenna! Thank you so much for your kind words about Ricky and for sharing your experience with Ed Rike Plumbing Heating & Air. We're thrilled to hear that he provided you with great service and expertise! However, we’re sorry to hear about the delay with our office communication. Your feedback is important, and we’ll work on improving that process. We appreciate your support and hope to serve you even better next time!
We called Ed Rike Plumbing when our shower went out. They sent Doug Byrne to the rescue! The experience was a pleasant surprise!! Both Doug and Brent, his helper, were very fast polite and professionnel!
Reply from Ed Rike Plumbing Heating & Air
2025.07.14
Thank you so much for the fantastic review, Joy! We're thrilled to hear that Doug and Brent provided you with such a pleasant experience. Your feedback really motivates our team to keep delivering professional and speedy service. If you need anything else in the future, we're here to help!
The guys are very professional and I would use Rike in the future
Reply from Ed Rike Plumbing Heating & Air
2025.07.14
Thank you so much for your fantastic 5-star review, Jerry! We're thrilled to hear you found our team at Ed Rike Plumbing Heating & Air to be professional. We can't wait to help you again in the future!
Excellent Service and friendly workers! I called for water heater repair and they also found a water leak i didn't know I had under house. Fixed both at same visit. Highly recommended and will call again in future. Thank you.
Reply from Ed Rike Plumbing Heating & Air
2025.07.10
Thank you so much for the awesome review, Michelle! We're thrilled you had an excellent experience with our team at Ed Rike Plumbing Heating & Air. It's great to hear we could handle both your water heater repair and the unexpected leak during one visit. We appreciate your recommendation and look forward to helping you again in the future!
Mike was great! He explained the recommended fix for my AC unit, the estimated cost and asked if I was good with the estimate. Once work was completed, he explained everything thoroughly. I will use them again for some plumbing work that I will need soon. Thanks again for the fast, professional and great service!!
Reply from Ed Rike Plumbing Heating & Air
2025.07.09
Thank you so much for your review, Amber! We're thrilled to hear that Mike provided you with clear explanations and excellent service for your AC unit. We always strive for professionalism and transparency. We're excited to assist you with your upcoming plumbing needs! Thanks again for choosing us!
Nathan was precise and calculated in diagnosing our plumbing problem. I appreciated the upfront cost in stead of wondering! He was knowledgeable with my description of the problem. Would highly recommend
Reply from Ed Rike Plumbing Heating & Air
2025.07.09
Thank you so much for your wonderful review, Bethany! We're thrilled to hear that Nathan provided precise and knowledgeable service! Your recommendation means the world to us! If you ever need assistance in the future, don't hesitate to reach out. We’re here to help!
Reply from Ed Rike Plumbing Heating & Air
2025.07.09
Hi Michelle! Thank you so much for the amazing 5-star review for Ed Rike Plumbing Heating & Air! We're so glad to hear that you had a great experience with us. Your support means the world to our team. If you need anything in the future, don’t hesitate to reach out. Have a fantastic day!
So pleased with the service. Called due to a leak in our ceiling on a Sunday. Did everything he could to find the leak without tearing out the ceiling in our newly finished kitchen. Unfortunately, he did have to cut a small portion, but was very limited to fix the issue. Turns out our drywaller screwed through the pipe. Fixed it very quickly with minimal damage. Greatly appreciate the quick work on a weekend.
Reply from Ed Rike Plumbing Heating & Air
2025.07.09
Thank you so much for the fantastic review, Nicole! We're thrilled to hear that you were pleased with our service at Ed Rike Plumbing Heating & Air. Our team always strives to resolve issues efficiently, even on weekends, and I’m glad we could help with your ceiling leak with minimal damage. If you ever need assistance again in the future, please reach out. We appreciate your support!
Avoid Ed Rike at all costs. My experience was a textbook example of poor communication, questionable ethics, and deeply unprofessional service — all during a heat wave.
I originally called them because their website advertised free estimates, and I needed help with my A/C. I was told to call early on the day of service to get a time. Instead, I got vague responses, repeated delays, and had to follow up myself. The technician didn’t arrive until nearly 7 hours later, never introduced himself, and from that point, things spiraled.
Despite my air working (albeit suboptimally), I was told my blower motor needed replaced. I was quoted $430 — no mention of additional labor fees — and agreed. After installing it, the technician said he could get either the A/C or the blower to run, but not both. He openly admitted he didn’t know what was wrong, had been shocked several times, and if it happened again, he’d “call it a day.” Eventually, he said my sequencer was also bad, but didn’t have the part, couldn’t order it until Monday, didn’t know how much it would cost, and couldn’t say when he’d be back. He also said I would have to call an electrician out to fix whatever was causing him to shock himself prior to his return.
At this point, I had no working A/C at all and was asked to sign an invoice for nearly $900 — more than double what I was quoted, for leaving me in worse shape than I started. I was stunned. The technician casually dropped that they charge $120/hour in labor, which was never disclosed up front.
When I called to speak to a manager the next day, I was promised a callback that never came. I had to bring in another company, who showed up same day, immediately found that Ed Rike had installed the blower motor backward, used the wrong voltage, and wired it incorrectly — causing it to overheat and burn out the sequencer. Their technician's incompetence literally destroyed another part of my system, and I had to suffer through three days of 80+ degree heat inside my home, worried sick about my dog’s health and how I’d pay for the damage they caused.
Let me be clear:
There are no real “free estimates” unless you explicitly call and ask for one
The communication is disorganized and unreliable
Their technician left my system more broken than he found it
And I was pressured to pay nearly $900 for that damage
The only silver lining? After multiple phone calls and complaints, they agreed not to charge me — likely because they knew they were in the wrong.
Bottom line: This company misleads customers, fails to deliver competent service, and only responds when cornered. You deserve better.
Reply from Ed Rike Plumbing Heating & Air
2025.07.09
Jen, thank you for taking the time to share your experience with us. I'm truly sorry to hear about the challenges you faced, especially during such an uncomfortable heat wave. Your feedback about our communication and service is invaluable, and I apologize for the lack of clarity and professionalism you encountered.
It's concerning to learn that the technician left your A/C in worse shape and that you experienced miscommunication regarding pricing and service expectations. We strive to provide quality work and transparent pricing, and it's clear we fell short in your case. Your experience does not reflect our company's standards, and I appreciate you bringing this to our attention.
I’m glad to hear that we did not charge you after your complaints, but I totally understand how frustrating it must have been to deal with this situation.
If there is anything more we can do to assist or address your concerns, please reach out, and we will help resolve the situation.
It's concerning to learn that the technician left your A/C in worse shape and that you experienced miscommunication regarding pricing and service expectations. We strive to provide quality work and transparent pricing, and it's clear we fell short in your case. Your experience does not reflect our company's standards, and I appreciate you bringing this to our attention.
I’m glad to hear that we did not charge you after your complaints, but I totally understand how frustrating it must have been to deal with this situation.
If there is anything more we can do to assist or address your concerns, please reach out, and we will help resolve the situation.
Rick was efficient, friendly and tidy. I appreciated his work getting my clogged drain fixed.
Reply from Ed Rike Plumbing Heating & Air
2025.07.09
Thank you so much for your wonderful review, Nadine! We're thrilled to hear that Rick provided efficient and friendly service while fixing your clogged drain at Ed Rike Plumbing Heating & Air. Your satisfaction means the world to us, and we look forward to helping you again in the future!