Verified Company
I recently placed an international order from Pakistan through E-cakes Canada for delivery to a Canadian address. I am extremely pleased with their exceptional professionalism, timely delivery, and high service standards. The entire process was smooth and well-coordinated. I sincerely appreciate their commitment to excellence and would highly recommend E-cakes Canada for reliable and efficient service.
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I ordered the German Black Forest cake the day before my partner's birthday, as a last minute surprise. Ecakes was a lifesaver thanks to their next day delivery option! Ordering through the website was simple with options for serving size, personalized message and delivery information clearly laid out. The cake was delivered to my partner's doorstep the next day, within the promised time range, packaged beautifully. It tasted as good as it looked and everyone enjoyed it. Overall, I had a great experience with Ecakes' timely & efficient service!
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I had a great experience with eCakes. I had a fairly large rush order that normally wouldn't have been possible, but the eCake folks responded quickly over email and worked with me to clarify and deliver the order on time. As for the food, the patties, pine tarts and cheese sticks were really good, in the traditional style. Thanks!
Reply from eCakes
2024.01.28
Thank you so much for your kind words and for sharing your positive experience with eCakes. We are genuinely pleased to hear that you had a great experience with us, especially with your large rush order.Our team always strives to accommodate our customers’ needs, even under tight deadlines. It's wonderful to know that our quick response and collaborative effort over email helped in clarifying and successfully delivering your order on time.We're also thrilled to hear that you enjoyed our patties, pine tarts, and cheese sticks. Keeping true to traditional styles while delivering quality and taste is something we take great pride in.Your satisfaction and gratitude are incredibly motivating for us. We look forward to serving you again and hope to continue exceeding your expectations with both our service and our baked goods.Thank you once again for choosing eCakes and for taking the time to leave this wonderful review.
We ordered the Mango Passion Fruit Mousse Cake. The delivery was made between the times that they guaranteed. The cake itself was delicious! Generous amount of mango and strawberries. The mousse was light and airy. The cake was a hit with everyone and will definitely buy again. Very satisfied with the service and quality of cake.
Reply from eCakes
2024.01.28
Thank you so much for taking the time to share your delightful experience with our Mango Passion Fruit Mousse Cake! We're thrilled to hear that the delivery was punctual and met your expectations. It's wonderful to know that the cake was a hit, bringing joy to everyone with its generous amount of mango and strawberries, and the light, airy mousse.Your satisfaction with both our service and the quality of our cake means the world to us. We're dedicated to providing our customers with delicious treats and reliable service, and your feedback is a heartwarming affirmation of our efforts.We can't wait to serve you again and hope to continue to exceed your expectations in the future. Thank you once again for choosing us for your special occasions, and for your highly appreciated recommendation.
we ordered a carrot cake with their ‘famous cream cheese icing’ for my dad’s 80th. the cake was delivered on time and seemed fresh, but the writing on top was not very professional and the icing was tasteless - not cream cheese and not even a real butter cream. disappointing and not what was promised.
Reply from eCakes
2024.01.10
First and foremost, we extend our sincerest apologies for the disappointment you experienced with the carrot cake ordered for your dad's 80th birthday. Celebrating such a milestone is incredibly important, and it’s essential that every aspect of the celebration aligns with your expectations.
We're glad to know the cake was delivered on time and fresh, but deeply regret that the icing and the writing did not meet our usual high standards. The quality of our ‘famous cream cheese icing’ and the professionalism of our cake decoration are aspects we take great pride in, and we are sorry to hear that in this instance, we fell short.
Please be assured, your feedback is taken very seriously. It serves as a crucial guide for us to improve our services and offerings. We have already communicated your concerns to our baking team, and are actively working on ensuring such issues are thoroughly addressed and rectified.
We would very much appreciate the opportunity to discuss this matter with you further and work towards a satisfactory resolution. We invite you to contact us at info@ecakes.ca at your earliest convenience. Our aim is to resolve your concerns to your satisfaction and to regain your trust in our service.
Thank you for taking the time to share your honest feedback. We look forward to the opportunity to serve you better in the future and hope to turn your next experience with us into a positive one.
We're glad to know the cake was delivered on time and fresh, but deeply regret that the icing and the writing did not meet our usual high standards. The quality of our ‘famous cream cheese icing’ and the professionalism of our cake decoration are aspects we take great pride in, and we are sorry to hear that in this instance, we fell short.
Please be assured, your feedback is taken very seriously. It serves as a crucial guide for us to improve our services and offerings. We have already communicated your concerns to our baking team, and are actively working on ensuring such issues are thoroughly addressed and rectified.
We would very much appreciate the opportunity to discuss this matter with you further and work towards a satisfactory resolution. We invite you to contact us at info@ecakes.ca at your earliest convenience. Our aim is to resolve your concerns to your satisfaction and to regain your trust in our service.
Thank you for taking the time to share your honest feedback. We look forward to the opportunity to serve you better in the future and hope to turn your next experience with us into a positive one.
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We were so glad to find this place during pandemic lockdown so we can still order birthday treats for friends and family. We still continue to use even after pandemic as they continue to offer La Rocca products no longer found in supermarkets near us.
Reply from eCakes
2024.01.10
Thank you so much for your kind words! We're thrilled to have been able to bring a bit of sweetness to your lives during the pandemic and are delighted that you continue to enjoy our offerings, especially the La Rocca products. Your continued support means the world to us. Looking forward to serving you more treats in the future!
I discovered this place when it was the only place that sold the exact flavour of cake I wanted for my birthday.
The pricing was really good so we decided to order it.
The free delivery information on the website was confusing but ultimately we trusted what the total was and placed the order.
Delivery was seamless and the delivery person was friendly and quick. Very satisfied with the service.
Will certainly order again from them!
Reply from eCakes
2023.11.13
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that we could provide the exact flavor of cake you were looking for on your birthday – that's always a special detail for us to be a part of.
We're also glad to know that you found our pricing favorable and that the delivery process met your expectations. Our team works hard to ensure that each order is handled with care and efficiency, and it's wonderful to hear that the delivery person's friendliness added to your positive experience.
Regarding the confusion with the free delivery information on our website, we sincerely apologize for any inconvenience this may have caused. We are constantly looking for ways to improve our services, and your feedback is invaluable in this process. We will definitely review our website's clarity on this matter and make necessary adjustments to avoid such misunderstandings in the future.
Thank you again for choosing us for your birthday celebration, and we are excited to serve you again in the future. If you have any more feedback or need assistance with anything else, please don't hesitate to reach out.
We're also glad to know that you found our pricing favorable and that the delivery process met your expectations. Our team works hard to ensure that each order is handled with care and efficiency, and it's wonderful to hear that the delivery person's friendliness added to your positive experience.
Regarding the confusion with the free delivery information on our website, we sincerely apologize for any inconvenience this may have caused. We are constantly looking for ways to improve our services, and your feedback is invaluable in this process. We will definitely review our website's clarity on this matter and make necessary adjustments to avoid such misunderstandings in the future.
Thank you again for choosing us for your birthday celebration, and we are excited to serve you again in the future. If you have any more feedback or need assistance with anything else, please don't hesitate to reach out.
I sent it part of my sisters birthday gift and she loved it the minute she opened the box. They were accurate on delivery time, and the most important it tasted way too good as my sister said. Tried twice for cheesecake and chocolate truffle she loved both on both occasions!
This year delivery fees were a bit higher than last year - expected, yet messaged you directly to try and look into it.
Looking forward for future orders!
Reply from eCakes
2023.10.31
Thank you so much for your kind words!
SO IMPRESSED
I gave full creative freedom for my baby shower cake. This is not my first time with ecakes and everytime they exceed my expectations. The cake was delicious. Everyone loved the look of the cake and went back for seconds and thirds. I will always choose ecakes first. Best in the city!!
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Amazing cakes 🎂 and service.
Reply from eCakes
2023.11.13
Thank you so much for your succinct yet wonderful review! We're absolutely delighted to hear that you enjoyed our cakes and were satisfied with the service. Your kind words mean the world to us. It's our passion to create cakes that not only taste amazing but also bring joy to special occasions.
Happy with the desserts. Simple online solution.
Reply from eCakes
2023.04.30
Thank you for taking the time to leave us a review! We're delighted to hear that you enjoyed our desserts and found our online solution simple and convenient. At ecake.ca, we strive to provide our customers with an enjoyable and hassle-free experience while delivering mouth-watering treats.
Your positive feedback is truly appreciated, and we look forward to serving you again soon. Don't hesitate to reach out if you have any suggestions or need assistance in the future. Happy dessert-ing!
Your positive feedback is truly appreciated, and we look forward to serving you again soon. Don't hesitate to reach out if you have any suggestions or need assistance in the future. Happy dessert-ing!
It is perfect and delicios thank you for your servise
Reply from eCakes
2023.11.13
Thank you for your kind words! We're thrilled to hear that you found our offerings both perfect and delicious. It's our greatest joy to provide service that enhances your experience and it means a lot to us to know we've succeeded.
I have ordered for ecakes a few times and every time the cake is fresh and what I ordered. The are reliable and the customer service is amazing. They are prompt and their delivery service makes it easy to order from them. I have recommend them to many family and friends and will continue to order from them.
Reply from eCakes
2023.11.13
We're absolutely delighted by your review! Thank you for your continued trust and support. It's wonderful to hear that our consistency in quality, reliability, and customer service has made a positive impact. We truly appreciate your recommendations and look forward to crafting more delicious cakes for you and your loved ones in the future!
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