Verified Company
eCar Alberton quoted me to redo my VW Caddy's Engin - Said that they would have to redo all 4 Cylinders and it would Cost me R16 000 and I agreed, later called me and said that the Engineering would cost an Extra R25 000, I needed the Caddy and eCar was a big brand I assumed.
R41 000 later and collected the Caddy... I drove the Caddy 4 days and the Gear Box broke... cost me R18 000.to repair, the Gearbox Company said its eCar fault 'cause they havend checked the gearbox oil, only 600ml in the gearbox.
Ok, a few weeks later the engin shaked while ideling... and went back, Ohhh.... eCar Alberton Closed down... no one on the premises.
Called eCar Head Office... and they just pull their shoulders up: "Sorry there's nothing we can do!"
Took it to Motor Service City... They Quoted me R24 000 to fix the 3rd Cylinder after doing presure testing and said, they are sure eCar never did anything to service the Caddy...
Reply from e-CAR
2025.10.16
Thank you for your feedback, Riaan. We are sorry to hear that you have experienced ongoing issues with your VW Caddy, but we must clarify the facts concerning the work performed by our e-Car Alberton Service Centre and the subsequent events.
Engine Repair & Cost: The initial quotation for the engine re-build was R16,000. As is often the case with complex mechanical work, once the engine was stripped and assessed, further necessary repairs were identified, leading to the revised total cost. This increase was discussed and approved by you before any further work commenced.
Gearbox Failure: The engine re-build we performed is separate from the sealed gearbox unit. Our standard procedure for an engine repair does not involve opening or servicing the gearbox itself. Any oil loss or subsequent damage to the gearbox is not a consequence of the engine work we conducted.
We recall mentioning a potential whining noise from the gearbox during one of your visits, which should have prompted an independent inspection. You chose to have the gearbox repaired by a third party without consulting us, which prevents us from being able to assess the gearbox company's claims about the oil level or the cause of the failure.
Engine Shaking & Cylinder: We regret that the e-Car Alberton Service Centre is no longer operational, and we sincerely apologize for the inconvenience this caused. However, our records show that the engine re-build was completed professionally. Any subsequent quote you received from another service provider regarding a "3rd cylinder" issue would need to be thoroughly investigated against the extensive work and new parts fitted during the original re-build. It is impossible for us to comment on the accuracy of the diagnostics of another workshop.
We understand your frustration with the total costs incurred on your vehicle. Our commitment was to deliver a professionally rebuilt engine, which we believe was executed to a high standard. We cannot accept responsibility for the independent failure of the gearbox, which was a separate, pre-existing component not serviced by us, especially since you elected to have it repaired elsewhere.
We wish you all the best in resolving the remaining issues with your Caddy.
The e-CAR Head Office Team
Engine Repair & Cost: The initial quotation for the engine re-build was R16,000. As is often the case with complex mechanical work, once the engine was stripped and assessed, further necessary repairs were identified, leading to the revised total cost. This increase was discussed and approved by you before any further work commenced.
Gearbox Failure: The engine re-build we performed is separate from the sealed gearbox unit. Our standard procedure for an engine repair does not involve opening or servicing the gearbox itself. Any oil loss or subsequent damage to the gearbox is not a consequence of the engine work we conducted.
We recall mentioning a potential whining noise from the gearbox during one of your visits, which should have prompted an independent inspection. You chose to have the gearbox repaired by a third party without consulting us, which prevents us from being able to assess the gearbox company's claims about the oil level or the cause of the failure.
Engine Shaking & Cylinder: We regret that the e-Car Alberton Service Centre is no longer operational, and we sincerely apologize for the inconvenience this caused. However, our records show that the engine re-build was completed professionally. Any subsequent quote you received from another service provider regarding a "3rd cylinder" issue would need to be thoroughly investigated against the extensive work and new parts fitted during the original re-build. It is impossible for us to comment on the accuracy of the diagnostics of another workshop.
We understand your frustration with the total costs incurred on your vehicle. Our commitment was to deliver a professionally rebuilt engine, which we believe was executed to a high standard. We cannot accept responsibility for the independent failure of the gearbox, which was a separate, pre-existing component not serviced by us, especially since you elected to have it repaired elsewhere.
We wish you all the best in resolving the remaining issues with your Caddy.
The e-CAR Head Office Team
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Disappointing workmanship
Endless problems after I had my repairs done,
I didn't take my vehicle back to them, I was in Jhb.when car gave problem,, had to spend+- R15000
More to get my vehicle sorted out.
ECar!!! Never Again
Reply from e-CAR
2025.03.12
Please provide us with which workshop in particular you attended, including the date more or less so we can investigate further? Thank you.
Hello Hyder. We are truly sorry to hear about your disappointing experience. We value your feedback and are concerned that we did not meet your expectations. To help us understand what happened, please could you reach out to us directly via email (info@e-car.co.za) sending us your contact details and telling us which workshop you attended, including the date? We would also greatly appreciate it if you could share more details about the specific issues you encountered.
Thank you
The e-CAR Team
Hello Hyder. We are truly sorry to hear about your disappointing experience. We value your feedback and are concerned that we did not meet your expectations. To help us understand what happened, please could you reach out to us directly via email (info@e-car.co.za) sending us your contact details and telling us which workshop you attended, including the date? We would also greatly appreciate it if you could share more details about the specific issues you encountered.
Thank you
The e-CAR Team
Always provide excellent service. B and R Durban is the best mechanical shop in Durban. Regards Ebden Gilbert.
Reply from e-CAR
2025.03.17
Hello Ebden
Thank you for your fantastic car service review regarding B & R Auto Durban South! We are so pleased that you are happy with the service provided by the Team and your loyalty. We look forward to welcoming you again.
Happy Motoring
The e-CAR Team
Thank you for your fantastic car service review regarding B & R Auto Durban South! We are so pleased that you are happy with the service provided by the Team and your loyalty. We look forward to welcoming you again.
Happy Motoring
The e-CAR Team
This workshop is the best! I gave been using it for several years and referred several people to it who became loyal and very satisfied clients. They are friendly, professional and very knowledgeable. They give accurate quotations and they do not tell you stories...info is trustworthy and practical advice. Thank you very much.
Reply from e-CAR
2025.03.17
Hello Theresa
Thank you so much for your amazing car service review. We value your continued loyalty and all your referrals! We strive to provide professional service and sound advice and pleased your experience with us is a positive one. We look forward to welcoming you back!
Happy Motoring
The e-CAR Team
Thank you so much for your amazing car service review. We value your continued loyalty and all your referrals! We strive to provide professional service and sound advice and pleased your experience with us is a positive one. We look forward to welcoming you back!
Happy Motoring
The e-CAR Team
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Good service and good quality products
Reply from e-CAR
2025.03.14
Hello Junaid
Thank you for your 5-star review. We're happy to hear you were pleased with your car service at French Tech Auto. We value your feedback regarding the high-quality parts we utilize. We appreciate your patronage and look forward to serving you again in the future.
Happy Motoring
The e-CAR Team
Thank you for your 5-star review. We're happy to hear you were pleased with your car service at French Tech Auto. We value your feedback regarding the high-quality parts we utilize. We appreciate your patronage and look forward to serving you again in the future.
Happy Motoring
The e-CAR Team
Best service in town. E car Rustenburg always go out of their way to help. Good price and excellent service.
Thanks for the great service time after time
Reply from e-CAR
2025.03.14
Hello Gert
Thank you so much for the amazing review and your continued loyalty! We strive to provide professional service at affordable prices. We look forward to welcoming you back at Rustenburg Auto Electric!
Happy Motoring
The e-CAR Team
Thank you so much for the amazing review and your continued loyalty! We strive to provide professional service at affordable prices. We look forward to welcoming you back at Rustenburg Auto Electric!
Happy Motoring
The e-CAR Team
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Excellent job and I look forward to working with them 👍
Reply from e-CAR
2025.03.12
Hello Kenneth
Thank you for your 5-Star review. We're glad you are happy with the car service you received from Rustenburg Auto Electric.
We look forward to welcoming you back.
Happy Motoring
The e-CAR Team
Thank you for your 5-Star review. We're glad you are happy with the car service you received from Rustenburg Auto Electric.
We look forward to welcoming you back.
Happy Motoring
The e-CAR Team
We had great service a..... In fact as promised same day service from the service centre in Parow industryinfustria
Reply from e-CAR
2025.03.12
Hello Sonia
We're thrilled to hear you had such a pleasant experience and quick turnaround time at DM Service Centre! Thanks for the great feedback regarding your car service. We look forward to seeing you again!
Happy Motoring
The e-CAR Team
We're thrilled to hear you had such a pleasant experience and quick turnaround time at DM Service Centre! Thanks for the great feedback regarding your car service. We look forward to seeing you again!
Happy Motoring
The e-CAR Team
Rustenburg e-CAR is does excellent work. I won't take my car anywhere else.
Reply from e-CAR
2025.03.12
Hello Jeanette
We're delighted that you are happy with the service you receive at Rustenburg Auto Electric. We appreciate your loyalty and the kind words – we look forward to welcoming you back.
Happy Motoring
The e-CAR Team
We're delighted that you are happy with the service you receive at Rustenburg Auto Electric. We appreciate your loyalty and the kind words – we look forward to welcoming you back.
Happy Motoring
The e-CAR Team
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e-Car have never let me down for the past three years I have been service with them.
Reply from e-CAR
2025.03.12
Hello Godisamang
We appreciate your loyalty and taking the time to review Rustenburg Auto Electric with 5-Stars.
We look forward to welcoming you again for your next car service!
Happy Motoring
The e-CAR Team
We appreciate your loyalty and taking the time to review Rustenburg Auto Electric with 5-Stars.
We look forward to welcoming you again for your next car service!
Happy Motoring
The e-CAR Team
Excellent service,always💪🏻💪🏻Thank you Carel & E- Car Team😁
Reply from e-CAR
2025.03.12
Hello Gerhard
Thank you for the wonderful review! We are pleased to hear you consistently receive excellent service from CC Automotive Repairs. We appreciate your loyalty and we look forward to welcoming you again!
Happy Motoring
The e-CAR Team
Thank you for the wonderful review! We are pleased to hear you consistently receive excellent service from CC Automotive Repairs. We appreciate your loyalty and we look forward to welcoming you again!
Happy Motoring
The e-CAR Team
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