They guaranteed me a minimum of 2 hours of work for our AC units but ended up doing only 40 minutes of work. They then said I had to change the whole AC units and they didn't give me further information for this AC unit.
We had to go with another HVAC company based in Toronto, and they said it was a coolant problem, not an AC unit problem.
They charged me the full price for 2 hours of work for only 40 minutes of work. If you need HVAC repair/maintenance services, I don't recommend this business for being dishonest with customers.
I purchase a ductless air conditioner with dynamic heating and cooling from hamilton. It has been a great dissappointment of doing so cause I felt being mislead by the company. The first year of having the unit but was told that the following year I would have a guaranteed on the maintenance on my air conditioner well it did not happened. I HAD TO A MAINTENANCE LOCALLY BY ANOTHER COMPANY. TO MAKE MATTER WORST dynamic heating and cooling company wanted to charge me double the price. When my air conditioner was installed which took many hours and installed by technicians that were fairly new and it became a stressful situation by having to deal with water leaking in my attic and sipping through my walls which many attempts to resolve the issue. Infortunately the new technicians installed a very thin line rather than putting a bigger line since it was a huge home. I sincerely lost confident of having such a newer unit but having to worry about what is next ? I dealt with this company nearly all summer the first year to resolve my problem but left me more stress than being relief. Then the following year it was leaking at the spout of the unit and at the end of the unit but again they replace the pump on the unit. As for this year, summer has not really begun and again the second time I put my air conditioner on and it start to leak again and now the company was telling me that there were guarantees on the parts but now there are telling me that there are no guarantees on the parts and I am responsible to pay for all parts, labour. I lost faith and believe of what they say which they do not stand by their words, products.
We went through Costco to get a new hot water tank. Dynamic was the company they contracted to install it for us. This company was excellent from the initial call to the no pressure sales and great installation job. Very honest and reliable company and everything was done quickly.
We really appreciate you choosing Dynamic through Costco for your new hot water tank installation. From that first call to the final install, our goal is to keep things straightforward, no-pressure, and done right — so it means a lot to hear that’s exactly how it felt. Thanks again for the kind words about our team’s honesty, reliability, and quick turnaround!
Marilyn Thompson2026.06.02
After our A/C died last week, we were able to very quickly arrange the installation of a new system, including a new furnace, with the help of Dennis. Thanks to Alex and Jeff for an efficient installation with good explanations yesterday. We hope all goes well from this point.
We really appreciate you taking the time to leave this review. When your A/C quits unexpectedly, getting things handled fast matters — and we’re glad Dennis could help line up your new A/C and furnace install quickly.
Huge thanks for recognizing Alex and Jeff too; we’re happy everything went smoothly, and we hope you enjoy reliable comfort from here on out.
Maureen Flaherty2026.06.01
Dynamic (Dan & Tony) recently installed a new furnace & air conditioner in our home. They did a terrific job. They worked tirelessly to get the old equipment removed & the new ones installed in one day.
The entire experience with Dynamic from our meeting with Dennis to get our quote to follow up questions with Matt, was very positive. I would definitely recommend Dynamic Heating & Cooling.
We really appreciate the recommendation! Dan and Tony will be glad to know their hard work on your furnace and AC installation stood out, especially getting everything removed and installed in one day.
We’re also happy Dennis and Matt made the process easy from start to finish. If you ever need anything down the road—service, maintenance, or questions—we’re here to help!
Brad Hayes2026.05.30
What a great experience! From the initial contact and sales process, Dennis was thorough, professional and prompt with returning my inquiries. The installation could not have gone better. Jeff and Alex were awesome and did an amazing job not only installing the units (Furnace and A/C) but also explaining the thermostat and showing me some advanced functions.
That kind of turnaround is exactly what we aim for at Dynamic Heating and Cooling. Jordan takes a lot of pride in his work and we're glad he could get your AC sorted out quickly. Thanks so much for the recommendation — it means a lot to the whole team!
Walter Tortal2026.05.22
Honest and great customer service! Neil came to my home to repair my AC. Showed and told me the problems with no upselling. Attention to detail and had the work done quickly. Thanks Neil. Recommend Dynamic.
Thank you so much for the kind words! Neil is exactly the kind of technician we're proud to have on the team at Dynamic Heating and Cooling. Straightforward, thorough, and genuinely focused on doing the job right.
We're so glad your AC is back up and running, and we appreciate the recommendation more than you know!
Kelvin Balasadas2026.05.12
Neil who came for service to our unit, was very pleasant and helpful.
Neil is a wonderful example of the care our team brings to every HVAC service call, and we're glad he took good care of you.
Shamini Jacob2026.05.12
I have a contract with Dynamic Heating and Cooling. They are excellent. Customer service, technicians and punctuality is superb. The technician came last week to ensure my aircon is ready for the season. Customer service called and set up everything for me. The work is excellent and they are very meticulous about their service check. I'm looking forward to renewing my yearly contract with them. They come twice - in the fall and spring.
Thank you so much, Shamini! Customers like you are exactly why we love what we do and it means a great deal to hear that your seasonal AC tune-up went smoothly. Hearing that our team took care of every detail from booking to completion makes us pleased! Our technicians take real pride in being thorough, and knowing that comes through during a maintenance visit is wonderful to hear. We're glad the twice-yearly service contract is working well for you, and we look forward to being there again this fall. See you next season!
Samantha Jakabffy2026.05.08
Very impressed with the quality of service. Neil found a serious issue that could of ended up catastrophic. The extremely high levels of CO that were detected by Neil were life saving. Thank you Dynamic
Hi Samantha! Carbon monoxide is a silent danger, and the fact that Neil identified it before it became a crisis is something we don't take lightly. Thank you for trusting Dynamic Heating and Cooling with your home, and please don't hesitate to reach out if there's anything else we can do to keep your family safe and comfortable.
Thanks Heather! Neil makes furnace repairs look easy — though we know it's anything but! 😄 Glad your Hamilton home is warm again. We'll pass the kind words along to him!
Katherine Suboch2026.04.23
Chris, Kevin and Wesley working hard, installing a new ductless minisplit system. A tricky job in older home - electrical cable feeds, low slope roof, interior plaster walls all needed TLC. Job well done with minimal disruption. Thank you Dynamic!
Thanks Katherine! Chris, Kevin Lee and Wesley tackling plaster walls, low-slope roofs and tricky cable feeds — that's not a minisplit install, that's a mission! 💪 Thrilled they pulled it off cleanly. Enjoy your new ductless system! — Dynamic Heating & Cooling
Tony Scutella2026.04.23
Timely, efficient and friendly furnace maintenance service provided by Zach. Great knowing our unit is is good working order for the winter ahead.
Update: This morning Neil came to do our AC spring preparation. Very knowledgeable and friendly service and tool time to really clean our 11 year old unit. Looks like new. He also reset our furnace fan speed as it was too high. We continue to be impressed with the quality of service at Dynamic Heating and Cooling. Highly recommend them.
Thank you, Tony! We’re so glad Zach provided timely, efficient, and friendly service. It’s great to know your furnace is ready for the winter—your feedback and trust mean a lot to us!
Shiv Vohra2026.04.23
I honestly don’t understand the high reviews for this company. This company has ghosted me 3 times now, and this is while I’m inquiring buying a product from them. If this is how horrible the customer service is when I’m looking to buy a product how much worse would it be for service after? I’m going to drop a timeline here too.
Last year I found out my AC is on its last breath, it was able to be used for last summer but it may not go much longer, hearing all the good things about dynamic I gave them a call they said “we will get you a call back from a technician in about 2 hours.” 4 days later and no call back, so I called back, and then I got a call from Bob. It took them 4 days the first time.
Now I start my conversation with Bob, he came to my home around August 28th for a quote, I follow up on the 31st just to make sure I hadn’t missed an email from him, on September 1st he sends me the quote, and then ghosts me when I ask “should I change the AC this year or wait till spring of next year?”. Okay w.e no issue.
Now we come to this year, my AC has completely stopped working, nothing is running on it, so I message Bob and call dynamic as well. I messaged him on Tuesday (he also read it on Tuesday, yay read receipts), and when I called dynamic (they were the first company I called) they said I’d get a call back from Bob specifically because I spoke to him last year, it’s not Friday and I haven’t heard a single thing back from them.
Now here’s the other thing, I also called 5 OTHER companies, I called Spurr heating and air conditioning, Adams air, Morgan metals and HVAC, Shipton and just for some spice Reliance. Every single one of these companies called me back the same day, some within the same hour. Every single one of these other companies also came to my home to check (except shipton we had an over the phone conversation) to check my AC and then gave me a quote. Since Tuesday to today all other 5 companies have called me back, have given me quotes and have been generally very helpful and here’s dynamic, straggling. Honestly I can’t imagine your service for after install if your service is this poor while I’m urgently trying to replace my air conditioner. I’m going to go with Spurr because honestly they actually showed care for their customer. Let me know if you need the receipts of me calling you and Bob ignoring my message.
Edit/ update: Shawn the owner of Dynamic heating and cooling called me a couple days after my review taking accountability for the issue and wanting to make it right. By that point I had unfortunately already gone ahead with another company for my A.C so I wasn’t able to get that through them, but he offered me a free checkup/ maintenance on my heater. I said sure as I was worried about that breaking as well and figured this will help me with that problem. He sent Neil out to come take a look at my furnace, Neil was great, worked quick, brought a new filter, and was friendly. I’m updating my review because of the fact that Shawn clearly cares about his customer base and did try to rectify the issue. The service that was provided was good and I wouldn’t mind going back to them if anything was to happen to my furnace or any other product that they service.
Shiv, thank you so much for taking the time to come back and update your review. We truly appreciate it.
We hear you, and your original experience was not the standard we hold ourselves to. Communication delays and unanswered follow-ups are not acceptable, and we understand how frustrating that must have been, especially when your AC had completely stopped working.
We're really glad Shawn was able to connect with you directly, and that Neil could get out to take care of your furnace. We try to make sure feedback like yours shapes how we handle follow-up communications going forward.
We're proud to have you back as a customer and whenever your AC, furnace, or anything else needs attention, we'll be here and ready to take care of you right.
J Petendra2026.04.20
Neil came and did an awesome job getting my air conditioner working and ready for this 2026 season! Personable, professional and efficient, like all of the Dynamic team, in the field and on the phone!
Great value and I highly recommend.
Thanks J! Neil and the whole Dynamic Heating & Cooling crew — field and phone — really appreciate this. 🙌 Nothing better than a Hamilton home with AC ready before the heat hits. See you next season! — Dynamic Heating & Cooling
Sanna Malik2026.04.15
Neil did an excellent job with spring maintenance - furnace and AC units. Efficient friendly and explained next steps. Thanks Neil.
Thanks Sanna! Neil loves leaving Hamilton homes HVAC-ready for every season. 😊 Furnace and AC both sorted — that's peace of mind all year long. We'll pass your kind words along to him! — Dynamic Heating & Cooling
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