Verified Company
Very disappointing experience with Drainpro.
Joe arrived on time and, after a quick inspection, quoted me $685 to unblock a stormwater pipe. After less than an hour of work, he advised that the pipe was blocked by tree roots and said he was unable to clear it. He then provided a quote of nearly $17,000 to excavate and replace the pipe.
Fortunately, I sought a second opinion from a local plumber, who was able to successfully clear the blockage and remove the tree roots for a fraction of the cost.
While I appreciate the punctuality, I was disappointed that the issue was deemed unfixable so quickly and that the proposed solution was so expensive when a much simpler and more affordable repair was possible.
-- Update:
" As a gesture of goodwill, we reduced the fixed-price charge despite the time and equipment invested in attempting to resolve the issue." - The card was charged $685 as the original quoted fixed price despite the issue was not fixed.
Reply from Drainpro
2026.06.03
Thank you for your feedback. We’re sorry to hear that you were disappointed with the outcome of our visit.
Our team attended the property and made every effort to clear the stormwater blockage; however, due to the condition of the drainage system, we were unfortunately unable to achieve a successful result on the day. As a gesture of goodwill, we reduced the fixed-price charge despite the time and equipment invested in attempting to resolve the issue.
Following our investigation, we provided recommendations and a quotation to replace the affected section of stormwater drain, as well as a separate quotation to upgrade the strip drain outlet from 50mm to the current Australian standard to help improve drainage performance.
We also attempted to contact you after the visit to discuss the findings and available options but were unable to reach you.
We understand that this was not the outcome you were hoping for and appreciate your feedback. Should you wish to discuss the matter further, we would welcome the opportunity to speak with you directly and answer any questions you may have.
Thank You
The Team at Drainpro
Our team attended the property and made every effort to clear the stormwater blockage; however, due to the condition of the drainage system, we were unfortunately unable to achieve a successful result on the day. As a gesture of goodwill, we reduced the fixed-price charge despite the time and equipment invested in attempting to resolve the issue.
Following our investigation, we provided recommendations and a quotation to replace the affected section of stormwater drain, as well as a separate quotation to upgrade the strip drain outlet from 50mm to the current Australian standard to help improve drainage performance.
We also attempted to contact you after the visit to discuss the findings and available options but were unable to reach you.
We understand that this was not the outcome you were hoping for and appreciate your feedback. Should you wish to discuss the matter further, we would welcome the opportunity to speak with you directly and answer any questions you may have.
Thank You
The Team at Drainpro
