Repair to boiler (AL8)
DMC came at short notice for a boiler which had failed just as the weather went cold. Very professional and helpful. When new parts had to be ordered, proactively provided updates and fitted them as soon as they were available. Very happy with work and will use again.
Emergency call out to fix a leaking pump (Broxbourne)
The plumber told us he would take about an hour to get to the property and came within an hour. The pump was isolated and made safe. The broken pump was bagged up. The tenant was furious that the plumber could not stay to install a new pump and consequently left a very poor review. As the landlord, I had only agreed with the plumber to fix the leak. The emergency call out charge was £80 with no hidden extras. The plumber remained polite despite the tenants outrage. I apologised for the misunderstanding which led to the unnecessary poor review.
Replacement of leaking radiator. (Hatfield)
Darren from DMC provided an excellent service, prompt and reliable. A helpful communicator. He did a professional and thorough job, was respectful, friendly and tidy.
No work carried out (Welwyn)
I phoned to ask help with a faulty shower at my home in Digswell. Mr Darren Murphy visited on 7.10.18 to look at the problem. No call out fee was mentioned. After his short visit saying a pump to enhance the water pressure was needed he asked for a fee of 80 pounds. This was a surprise and seemed very expensive. I think he should have told me there was a call out fee when he made the appointment to visit.