The District Credit Union Reviews

Babykins B 2026.01.10

     

I have been on hold for almost an hour and a half. This is nonsense. How do you stay in business like this? Everyone does want to go on the internet, download apps. Sometimes you need personal service. One of your competitors answers the phone or allows you to schedule a call back, and they will call you back and help you take care of your business. You close at 12:00. I have been on hold since 10:30. Will I be on hold until you close?...

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Flaco Pos 2025.11.01

     

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Reply from The District Credit Union 2025.11.01

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. Please know that we take this seriously and are committed to improving. If there's anything specific you'd like to discuss, feel free to reach out to us directly. We appreciate your insight as we work to enhance our services.

Jack 2025.11.01

     

I had a hard time getting help to fix online banking, it was broken after the rebrand. Now recently their online banking has been broken again for about a week. I emailed twice and it’s been 4 days with no response, app still broken. Otherwise I’ve had good experiences here.

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Reply from The District Credit Union 2025.11.01

We appreciate your feedback and apologize for the difficulties you've encountered with our online banking service. Your experience is important to us, and we're actively working to resolve these issues. We understand your frustration regarding the lack of response, and we will address this to ensure better communication in the future. Thank you for your patience as we work to improve our services.

Lamar Rizeup1 2025.10.28

     

Great friendly staff! Very helpful and will walk you through, and answer questions you may have about anything. In my opinion Great Bank

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Reply from The District Credit Union 2025.10.28

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff and found them helpful. Providing excellent service is our priority, and we appreciate your support for our bank. If you need anything else, feel free to reach out.

Aidan Becerril 2025.10.23

     

Front ladies are so nice. They helped with my fraudulent charge so quick I was in and out in the same hour. Professional and quick.

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Reply from The District Credit Union 2025.10.23

Thank you for your positive feedback, Aidan! We're thrilled to hear that our front team provided you with quick and professional service regarding your situation. Your satisfaction is our top priority, and we’re glad we could assist you effectively. We appreciate you taking the time to share your experience!

debi mcknight 2025.09.18

     

I've always had pleasant experiences. A few times I had issues they were addressed and resolved. Friendly, knowledgeable and professional staff. Been a member since over 30 years!

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Reply from The District Credit Union 2025.09.18

Thank you for your wonderful feedback, Debi! We’re thrilled to hear that you’ve consistently had pleasant experiences and that our team has been able to address any issues effectively. Your loyalty as a member for over 30 years means a lot to us. We look forward to continuing to provide you with friendly and professional service.

holly mormino 2025.09.16

     

i have used The District Credit Union for many years now and always friendly and helpful :)

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Reply from The District Credit Union 2025.09.16

Thank you for your long-standing support and for recognizing our friendly and helpful service. We appreciate your trust in The District Credit Union and look forward to continuing to assist you in the future!

Agnes Abdale 2025.09.03

     

I have been a member of ASFCU( The District) for 40 years (or more) .I have come to this location since it opened. I can't say enough good things about this location. Great customer service. It seems as though Chelley always goes above and beyond to help. I have never had a negative experience with anyone! All staff are helpful, knowledgeable, and professional. Always get the best interest rates on car loans, mortgage , etc. Thank you to a great community credit union!

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Meg Blair 2025.09.01

     

I have always felt welcome at the District Credit Union on E. Hampden! They are always willing to help and are very knowledgeable! Thank you for being thete for us!

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Maritza Pagan 2025.09.01

     

I have been a customer of theirs since November of last year and I called them this morning around 8:30 several times did the call back and it's been a couple of hours and they still haven't gotten back to me. I am seriously considering switching banks if they don't get back to me before the end of business day today because this is ridiculous yo!!! 👿😡🤬!!!

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Reply from The District Credit Union 2025.09.04

We sincerely apologize for the delay in our response and understand your frustration. Your concerns are important to us, and we are working diligently to resolve any issues you may have. We appreciate your patience and assure you we are committed to improving our service. If you can, please check your email or messages, as someone may reach out to you very soon. Thank you for bringing this to our attention.

kay smith 2025.08.31

     

Many years ago, they were good to work with. Now I’m treated like a credit score and not much more. Go elsewhere. Credit unions are supposed to be better than banks but not this one

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Reply from The District Credit Union 2025.09.04

We appreciate your feedback and are truly sorry to hear about your recent experience. Our goal is to treat all our members with respect and provide exceptional service. Your comments about feeling like a credit score rather than a valued member are concerning, and we will address this with our team. We would like the opportunity to improve your experience, and we hope you might reconsider in the future. Thank you for taking the time to share your thoughts.

John Church 2025.08.31

     

Great people, great service, and easy access.

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Tasha Frazier 2025.08.30

     

Ideologically, we prefer credit unions to banks. With our kiddos in Aurora schools, we opened each of them a SMARTY savings account. It's been great, especially the Report Card Rewards Program. In elementary school, they earned $20+ per year and now in middle school they are each earning $30+ per year through the program. I highly recommend this credit union, and this branch has always been helpful and friendly.

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Travis Rhodes 2025.08.28

     

Opened a joint account with my wife there who was a member. Since then she hasn’t seen the new account online and when we’ve asked multiple times they say a manager needs to do it but he’s never in branch and has yet to call back after 2 weeks. We made a cash deposit and the teller just straight up didn’t know how to count cash and it took a solid 30 minutes because she had to recount 6 times. Then when we used our debit cards they were declined due to incorrect PIN. Turns out when they set it up the banker had me submit the PIN on my wife’s card and my wife input it on mine. Odd since she said she was the best banker and de facto manager since her boss was never in office. If she’s the best I’d hate to see the worst. Horrific credit union.

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Reply from The District Credit Union 2025.09.04

We sincerely apologize for the unfortunate experience you and your wife have had with your joint account setup. This is certainly not the level of service we strive to provide. We appreciate your feedback regarding the teller's performance and the issues with your debit cards. We will address these concerns with our team to ensure better training and communication moving forward. Please reach out to us directly through memberservices@districtcreditunion.com so we can resolve this matter and restore your trust in our services.

Leslie diaz 2025.08.15

     

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Reply from The District Credit Union 2025.08.15

Thank you for your wonderful 5-star rating! We're thrilled to know you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!

Jennifer Lindsey 2025.08.13

     

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Reply from The District Credit Union 2025.08.13

Thank you for your perfect rating! We appreciate your support and are glad to hear you had a great experience. Your feedback motivates our team to keep providing excellent service. We look forward to welcoming you back soon!

Jane C 2025.08.11

     

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Reply from The District Credit Union 2025.08.11

Thank you for your perfect rating! We appreciate your support and look forward to serving you again soon.

Lisa S 2025.08.10

     

They are always friendly and want to help in a timely way. I have been a member of the credit union for 45 years!

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Reply from The District Credit Union 2025.08.10

Thank you for your wonderful feedback and for being a valued member for 45 years! We're thrilled to hear that you appreciate our friendly service and timely assistance. Your continued support means the world to us, and we look forward to serving you for many more years to come!

dan T 2025.08.10

     

I have been using The District Credit Union on Chambers Road for a number of years. I have always received excellent friendly service whenever I enter the building. I am always greeted and receive fast service. Whenever I have inquired about various loans, I am given all the pertinent information in easy to understand terms. When sitting down with the loan officer, she does not make a person feel rushed and explains what each page of the application means. I would highly recommend The District Credit Union to anyone looking for an honest place to do their banking.

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Reply from The District Credit Union 2025.08.10

Thank you for your wonderful review and for being a loyal member of The District Credit Union. We're thrilled to hear that you've consistently received friendly and efficient service, and that our loan officers have taken the time to ensure you understand every step of the process. Your recommendation means a lot to us, and we're here to continue providing you with the best banking experience possible.

Linda Harvey 2025.08.10

     

The ladies at this branch always greet me with a smile. I have been a credit union member for over 40 years going back to the The Aurora Schools Federal Credit Union days. Hiring practices must be consistent as turn over is not high with tellers and replacements bring the same type of eager to assist attitude. In addition I feel my funds are secure and my personal information is confidential. Thank you for maintaining excellent in these changing and challenging times. Linda Harvey

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Reply from The District Credit Union 2025.08.10

Thank you, Linda, for your wonderful feedback! We’re thrilled to hear that our team’s consistency and welcoming attitude have made such a positive impact on your experience over the years. Your trust in us regarding the security of your funds and personal information means a lot, especially in today’s environment. We look forward to continuing to serve you with the same level of excellence. Your support is greatly appreciated!