Verified Company
UPDATE: It took posting this review for anyone at Diamond Hands to finally acknowledge my situation. Unfortunately they still failed to take meaningful action to correct the issues from my move.
The $200 they offered as “compensation” barely touched the actual damages and came with an implied stipulation of editing my review. (See photos) Instead of considering the detailed info I provided and the true repair values, they simply chose a number they felt my losses were worth or rather what they were willing to cough up. When I countered with a reasonable offer based on the documented damage and missing property, they never responded. I suppose my value as a customer is capped at $200.
They also ignored my request to speak with a senior manager, and my follow-up message remains unanswered.
Admitting mistakes means little if you refuse to adequately fix them. Their lack of corrective action undermines the sincerity of their response and makes it clear the priority is damage control… not countability.
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I had a deeply unsatisfactory experience with Diamond Hands Moving Company. Despite providing an itemized list of my belongings in advance, the crew arrived with a truck that was far too small. Toward the end of the job, I was told the truck was already at capacity and I would either need to leave items behind or pay an additional fee for them to return another day to finish.
They also disregarded the strict two-hour delivery window at my new residence. Not only did they arrive well after the scheduled time… they showed up a full hour after I did, having taken an hour-long lunch break immediately beforehand. The only thing that saved the situation was the flexibility of my new building, which accommodated the late unloading so I could still move in.
Their pace during the load was extremely slow. Each time they left with items to place in the truck, they took close to an hour before returning. Whether this was due to the undersized truck and their need to rearrange items repeatedly, I can’t say for sure, but the delays were significant.
Multiple items were damaged, and the one piece I specifically flagged as delicate and valuable is the only item that never arrived at all… a vintage tulip lamp constructed of kimono silks, which has never surfaced. Other damages include:
• a missing foot on my coffee table, leaving it unusable unless replaced
• a puncture through a vintage artwork by a notable artist
• scratches on a restored wooden trunk
• enamel damage on a vintage designer standing lamp, reducing its value
• the front stand of my ice maker broken off
Despite providing my full item list, belongings were still overlooked during loading. Because of the time pressure and limited drop-off window, I ended up leaving items behind… including my bike in the bike room, which was overlooked despite being on the itemized list. I also abandoned large pieces like a solid-wood queen captain’s bed with under storage and a vertical dresser which I decided last minute not to take. Had I needed everything transported, it would have been impossible given how quickly the too-small truck filled.
When I contacted the company afterward to report the damages, the completely missing lamp and items left behind, I spoke with Adam, who was immediately argumentative and dismissive. He insisted nothing could have gone missing, despite not being present and not checking with the movers. He asked me to send a photo of the lamp and damaged items so he could “take care of” reimbursement. I sent the details by email and never received a single response from anyone at Diamond Hands Moving again.
They were unaccommodating throughout the entire process, did not complete the job, and left me to transport many items myself in repeated trips between East New York and Hudson Yards. I am left with damaged property, missing property, and zero accountability from the company.
I would not use Diamond Hands Moving again. There are many other moving companies in the city that will provide a far more professional and reliable experience.
